Predictika · EV charger service program quotes

An AI sales agent's EV charger service quote, checked before it goes out

An AI sales agent prepares a service program quote for a customer's EV chargers: the Silver, Gold or Platinum program from ABM eMobility, with a guaranteed response time, planned maintenance visits, training, a coordinator and other options, across a number of chargers and sites. Before it goes out, the agent sends it to Predictika, which checks it against a declarative model of how the programs work and returns a verdict, every reason and the figures it computed.

Scope: ABM EV charger service programs (Silver, Gold, Platinum): guaranteed response, planned maintenance visits, training, coordinator, parts inventory, commissioning and new-installation terms. See everything this validator covers

This validator models a service program quote for the three ABM eMobility EV charger programs, as described on public ABM pages, not just the scenarios shown underneath.

  • Programs and response — Silver, Gold and Platinum, each with a guaranteed response range; the best case of each range (12, 8 and 4 hours) is used as the limit on what a customer can be promised.
  • Program features — a dedicated coordinator (Platinum), NFPA 70E arc flash training (Platinum), parts inventory management (Gold), the hourly-rate discount, and commissioning, which is a separate fixed-price service on Silver and included on Gold and Platinum.
  • Chargers, sites and visits — the number of chargers and sites, level 2 and DC fast chargers, planned maintenance visits per site, and the total number of visits a quote states.
  • New installations — the installation warranty, cloud network service and planned maintenance that come with a new installation, and the extra network years a customer may ask for.
  • Approvals — Silver commissioning, extra network years on a new installation, and a fleet of more than 200 chargers go to a person.

Any ABM EV charger service program quote that touches these rules is in scope — not only the scenarios pictured here. Not covered: facility services, fleet electrification programs and prices. This validator models no prices, so the page shows no price build-up. The rules on DC fast chargers, the limit of four planned visits per site, at least one charger per site, the fleet-size approval and the extra network years are modeled from comparable service programs and are not published by ABM.

The AI sales agentBuilds the EV charger service program quote from the conversation with the customer and says it is ready.
Predictika validatorChecks every rule at once and returns the verdict, each finding, and the computed figures.

6 scenarios in 3 groups · each group runs from the agent’s first attempt to the outcome · click one to switch

What the agent proposes

The AI sales agent says

Illustrative agent statement. The validator receives the structured request below.

Proposing agent: AI sales agent (scripted)

Before sending, the agent must call Recorded run

Predictika validator


      

        
        
        
      

      
Waiting for the call.

      
    

  

  
  

    
Where rules-based CPQ gets it wrong
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Our assessment of what a typical rules-based CPQ (product rules, price rules and validation rules, as in Salesforce CPQ) does with the same cases. It is a judgment about effort and reliability, not a claim that nothing can be built.

    
What the validator caughtTypical rules-based CPQPredictika
Features that belong to one programOnly with care
The coordinator, arc flash training and parts inventory each belong to one program, so each needs its own product rule keyed to the program picklist, and a new program means editing every one of them.		The program and every requested feature are in one request and checked together on every call.
Response time against the programOnly with care
Each program guarantees a different best response, so a validation rule needs a lookup of the best response per program and a comparison with what the customer asked for.		The program sets the best response and the customer's requirement is compared with it directly.
Charger type against the programOnly with care
Which program can cover DC fast chargers is a separate rule from the response and feature rules, and it has to read the charger type from another line.		The charger type and the program are fields of the same request and are checked together.
Planned visits that must add upOnly with workarounds
The total is sites times visits per site, spread over two fields; a roll-up field and a separate rule are needed to compare it with the total the rep typed.		The stated total is a field of the request and is compared with sites times visits per site in the same pass.
Every problem returned in one answerOnly with workarounds
Rules tend to fire as the quote is saved or a step is completed, so a rep often fixes one error and meets the next.		All findings come back together, whatever order the choices arrived in.

  

  

    
What this validator catches: findings from its test cases
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Every rule is checked on every call, in any order the choices arrive; one problem never hides another. Blocking findings stop the quote; approval findings need a person to sign off; everything else is computed.

    
1The customer needs a response within 11 hours; this program guarantees no better than 12 hours.
2Parts inventory management is listed only in the Gold program.
3A dedicated service coordinator is listed only in the Platinum program.
4The detailed training program (NFPA 70E, arc flash) is listed only in the Platinum program.
5On Gold and Platinum the 10% hourly-rate discount applies to non-EV-charger requests, not to EV charger work.
6This model covers DC fast chargers only under Gold or Platinum.
7The quote has 3 chargers across 4 sites; each site needs at least one charger.
85 planned visits per site per year is more than this model allows (4).
9The quote states 10 planned visits a year in total; sites times visits per site gives 8.
10On Silver, EV charger commissioning is a separate fixed-price service; a person should confirm its scope and price.
11A new installation includes one year of cloud network service; the extra years requested need a person to confirm.
12More than 200 chargers is a large fleet; a person should confirm coverage and dispatch.

  

  

    
Scenarios and results
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The recorded result of the validator for each scenario on this page: the request the AI agent sent, the verdict, and every finding, in the order they appear above.

    
1. Charger type and the visits total: A Silver quote for 40 DC fast chargers at 4 sites, with a visits total that does not add up

    
The agent's request. Please quote the Silver program for 40 DC fast chargers at 4 sites, with 2 planned maintenance visits per site a year and a response within 24 hours. The quote states 6 planned visits a year in total. It is ready to send.

    
Verdict: Blocked.

    
    
      
  • DC fast chargers need Gold or Platinum. This model covers DC fast chargers only under Gold or Platinum.
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  • Stated visits do not match. The quote states 6 planned visits a year in total; sites times visits per site gives 8.
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2. Charger type and the visits total: The agent resubmits after fixing the errors

    
The agent's request. Please quote the Gold program for 40 DC fast chargers at 4 sites, with 2 planned maintenance visits per site a year and a response within 10 hours. The quote states 8 planned visits a year in total. It is ready to send.

    
Verdict: Allowed.

    
    
      
  • Coverage summary. 40 charger(s) at 4 site(s), 8 planned visit(s) a year in total; best guaranteed response 8 hours.
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3. Coordinator and training: A Gold quote with a dedicated coordinator and arc flash training

    
The agent's request. Please quote the Gold program for 40 level 2 chargers at 4 sites, with 2 planned maintenance visits per site a year and a response within 10 hours. It includes a dedicated service coordinator and arc flash training (NFPA 70E). The quote states 8 planned visits a year in total. It is ready to send.

    
Verdict: Blocked.

    
    
      
  • Dedicated coordinator is a Platinum feature. A dedicated service coordinator is listed only in the Platinum program.
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  • Arc flash training is a Platinum feature. The detailed training program (NFPA 70E, arc flash) is listed only in the Platinum program.
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4. Coordinator and training: The agent resubmits after fixing the errors

    
The agent's request. Please quote the Platinum program for 40 level 2 chargers at 4 sites, with 2 planned maintenance visits per site a year and a response within 6 hours. It includes a dedicated service coordinator and arc flash training (NFPA 70E). The quote states 8 planned visits a year in total. It is ready to send.

    
Verdict: Allowed.

    
    
      
  • Coverage summary. 40 charger(s) at 4 site(s), 8 planned visit(s) a year in total; best guaranteed response 4 hours.
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5. Response time: A Silver quote for a customer who needs an 8-hour response

    
The agent's request. Please quote the Silver program for 40 level 2 chargers at 4 sites, with 2 planned maintenance visits per site a year and a response within 8 hours. The quote states 8 planned visits a year in total. It is ready to send.

    
Verdict: Blocked.

    
    
      
  • Response time tighter than the program. The customer needs a response within 8 hours; this program guarantees no better than 12 hours.
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6. Response time: The agent resubmits after fixing the errors

    
The agent's request. Please quote the Gold program for 40 level 2 chargers at 4 sites, with 2 planned maintenance visits per site a year and a response within 8 hours. The quote states 8 planned visits a year in total. It is ready to send.

    
Verdict: Allowed.

    
    
      
  • Coverage summary. 40 charger(s) at 4 site(s), 8 planned visit(s) a year in total; best guaranteed response 8 hours.
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Narration transcript
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The text of the narrated walkthrough, step by step.

    
    
      
  1. Welcome to a demo of Predictika's Validator. An AI sales agent prepares a service program quote for a customer's EV chargers: the Silver, Gold or Platinum program from ABM eMobility. Before it goes out, the agent sends it to Predictika, which checks it against a declarative model of how the programs work and returns a verdict, every reason and the figures it computed.
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  2. I will start with the first request by the agent.
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  3. The agent says. Please quote the Silver program for 40 DC fast chargers at 4 sites, with 2 planned maintenance visits per site a year and a response within 24 hours. The quote states 6 planned visits a year in total. The rest of the request is on screen.
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  4. Before it goes out, the agent calls the validator.
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  5. Blocked, with two findings, all in one answer. This model covers DC fast chargers only under Gold or Platinum. The quote states 6 planned visits a year in total; sites times visits per site gives 8.
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  6. The validator returned two blocking findings in one answer. A check that reads one field at a time would pass most of this; it shows only when the choices in the quote are checked against each other.
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  7. What this shows: for charger type against the program, a rules-based CPQ is error-prone for this.
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  8. Now the agent resubmits.
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  9. The corrected request. It changes the program to gold, the response needed to 10 hours and the planned visits stated on the quote to 8.
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  10. It calls the validator again.
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  11. This time the validator clears it.
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  12. Both earlier findings are cleared.
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  13. Two problems caught in one call, fixed in one pass, and a clean quote. That is the value of Predictika's validator: catching mistakes before they reach the customer. Now you can try the other scenarios yourself.
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