Predictika · Software plan orders

An AI sales agent's Appian platform plan order, checked before it goes out

An AI sales agent prepares an order for the Appian platform: a plan (Standard, Advanced or Premium), the number of apps and users, bots, portals, data sources, record rows, AI Actions, the capabilities wanted and the Appian Cloud success plan with its uptime and recovery targets. Before it goes out, the agent sends it to Predictika, which checks it against a declarative model of the plan limits and inclusions on Appian's public pricing and success plan pages and returns a verdict, every reason and the seat count it computed.

Scope: Appian platform plan orders: Standard, Advanced and Premium plan limits and inclusions, the Appian Cloud success plan, uptime and recovery targets, and the stated seat count. See everything this validator covers

This validator models Appian platform orders as described on Appian's public pricing and success plans pages (read October 5 and 6, 2026), not just the scenarios shown below.

  • Plan limits — RPA bots (5 on Standard, 25 on Advanced, unlimited on Premium), one portal per app and a single data source on Standard, record type rows (4 million on Standard, 20 million on Advanced) and monthly AI Actions (200,000, 500,000 and 1,000,000).
  • Included capabilities — offline mobile, Process HQ, Case Management Studio, Autoscale, AI Agents, Composer, DocCenter, AI Copilot for business users and the three AI Skills (generative AI, email and document classification, intelligent document extraction) are listed for Advanced and Premium, not Standard; the Premium plan lists 50,000 document pages a month, and the Advanced plan lists no pages figure, so pages there go to a person.
  • Success plan — Foundation lists a 99.8 percent uptime SLA, Professional 99.95 percent with a 21 minute recovery time objective, Signature 99.99 percent with 4 minutes; a recovery objective on Foundation, which lists none, goes to a person.
  • Premium rows — Appian's pages show both 50 million rows and no row limit per record type for Premium, so a Premium order above 50 million rows goes to a person.
  • Seats — Appian prices per user, per month, per app; the seat count stated on the order must equal apps times users per app.

Any Appian platform plan order that touches these rules is in scope — not only the scenarios pictured here. Not covered: prices (Appian publishes none), user types, environments, self-managed deployments, the Advanced Plug-Ins and CSS profiles lines, and regional or contract terms.

The AI sales agentBuilds the platform order from the conversation and says it is ready.
Predictika validatorChecks every rule at once and returns the verdict, each finding, and the computed figures.

8 scenarios in 3 groups · each group runs from the agent’s first attempt to the outcome · click one to switch

What the agent proposes

The AI sales agent says

Illustrative agent statement. The validator receives the structured request below.

Proposing agent: AI sales agent (scripted)

Before sending, the agent must call Recorded run

Predictika validator


      

        
        
        
      

      
Waiting for the call.

      
    

  

  
  

    
Where rules-based CPQ gets it wrong
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Our assessment of what a typical rules-based CPQ (product rules, price rules and validation rules, as in Salesforce CPQ) does with the same cases. It is a judgment about effort and reliability, not a claim that nothing can be built.

    
What the validator caughtTypical rules-based CPQPredictika
A capability that one plan lacksOnly with care
Each capability needs its own plan-dependent rule, and the list has to be kept in step with the plan comparison.		All capabilities are in one request and each is compared with the plan on every call.
A limit that depends on the planOnly with care
Bots, rows and AI Actions each have a different ceiling per plan; a lookup per plan has to be built and kept current.		The plan, the limit and the quantity are compared together on every call.
A success plan that must support the uptime and recovery asked forOnly with workarounds
Linking an SLA or recovery time to a support tier crosses two selections that are easy to leave unchecked.		The success plan, the SLA and the recovery time are in one request and compared together.
A stated seat count that does not add upOnly with workarounds
The seat count is apps times users; checking a typed figure against it takes extra formulas.		The stated seat count is a field in the request and is compared with the computed one.
Every problem returned in one answerOnly with workarounds
Rules tend to fire as the quote is saved or a step is completed, so a rep often fixes one error and meets the next.		All findings come back together, whatever order the choices arrived in.

  

  

    
What this validator catches: findings from its test cases
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Every rule is checked on every call, in any order the choices arrive; one problem never hides another. Blocking findings stop the quote; approval findings need a person to sign off; everything else is computed.

    
1The plan includes 5 RPA bots at most; the order has 6.
2The plan includes 25 RPA bots at most; the order has 26.
3The Standard plan includes one portal per app; the order has 2.
4The Standard plan includes a single data source in the data fabric; the order has 2.
5The plan allows 4 million rows per record type; the order has 5 million.
6The plan allows 20 million rows per record type; the order has 21 million.
7Appian publishes both 50 million rows and no row limit per record type for the Premium plan; a person should confirm the limit for 51 million rows.
8The plan includes 200 thousand AI Actions a month; the order has 201 thousand.
9The plan includes 500 thousand AI Actions a month; the order has 501 thousand.
10The plan includes 1,000 thousand AI Actions a month; the order has 1,001 thousand.
11Offline mobile is not included in the Standard plan.
12Process HQ is not included in the Standard plan.
13Case Management Studio is not included in the Standard plan.
14Autoscale is not included in the Standard plan.
15AI Agents is not included in the Standard plan.
16Composer is not included in the Standard plan.
17DocCenter is not included in the Standard plan.
18AI Copilot for business users is not included in the Standard plan.
19AI Skills with generative AI is not included in the Standard plan.
20AI Skills with email and document classification is not included in the Standard plan.
21AI Skills with intelligent document extraction is not included in the Standard plan.
22The Premium plan lists 50,000 pages a month for intelligent document extraction; the order has 50,001 pages.
23The order has 1,000 document pages a month but not AI Skills with intelligent document extraction.
24The Advanced plan lists intelligent document extraction without a published pages-a-month figure; a person should confirm the allowance.

  

  

    
Scenarios and results
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The recorded result of the validator for each scenario on this page: the request the AI agent sent, the verdict, and every finding, in the order they appear above.

    
1. Standard plan with Advanced-plan needs: A Standard plan order with bots, portals, data sources and capabilities beyond the plan

    
The agent's request. Please quote the Appian Standard plan with the Foundation success plan for 4 apps with 150 users each, 8 RPA bots, 3 portals per app, 2 data sources, up to 3 million rows in a record type and 150 thousand AI Actions a month, with Process HQ, Case Management Studio and AI Agents. The order states 600 user-app seats. It is ready to send.

    
Verdict: Blocked.

    
    
      
  • Too many RPA bots. The plan includes 5 RPA bots at most; the order has 8.
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  • More than one portal per app. The Standard plan includes one portal per app; the order has 3.
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  • More than one data source. The Standard plan includes a single data source in the data fabric; the order has 2.
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  • Process HQ not in Standard. Process HQ is not included in the Standard plan.
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  • Case Management Studio not in Standard. Case Management Studio is not included in the Standard plan.
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  • AI Agents not in Standard. AI Agents is not included in the Standard plan.
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2. Standard plan with Advanced-plan needs: The agent resubmits after fixing the errors

    
The agent's request. Please quote the Appian Advanced plan with the Foundation success plan for 4 apps with 150 users each, 8 RPA bots, 3 portals per app, 2 data sources, up to 3 million rows in a record type and 150 thousand AI Actions a month, with Process HQ, Case Management Studio and AI Agents. The order states 600 user-app seats. It is ready to send.

    
Verdict: Allowed.

    
    
      
  • Order summary. 4 app(s) with 150 user(s) each, 600 user-app seat(s) in total.
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3. Success plan, uptime and recovery: An Advanced plan order with Foundation support, a 99.99 percent SLA, a 3 minute recovery time and an off seat count

    
The agent's request. Please quote the Appian Advanced plan with the Foundation success plan for 3 apps with 250 users each, 20 RPA bots, 4 portals per app, 3 data sources, up to 15 million rows in a record type and 400 thousand AI Actions a month, with Case Management Studio and Autoscale, a 99.99 percent uptime SLA, and a 3 minute recovery time objective. The order states 700 user-app seats. It is ready to send.

    
Verdict: Blocked.

    
    
      
  • Uptime SLA needs the Signature success plan. A 99.99 percent uptime SLA comes with the Signature success plan.
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  • Recovery time below the published shortest. The shortest published recovery time objective is 4 minutes; the order asks for 3.
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  • Stated seats do not match. The order states 700 user-app seats; the apps and users give 750.
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  • Recovery time on Foundation to confirm. The Foundation success plan lists no recovery time objective; a person should confirm 3 minutes.
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4. Success plan, uptime and recovery: The agent resubmits after fixing the errors

    
The agent's request. Please quote the Appian Advanced plan with the Professional success plan for 3 apps with 250 users each, 20 RPA bots, 4 portals per app, 3 data sources, up to 15 million rows in a record type and 400 thousand AI Actions a month, with Case Management Studio and Autoscale, a 99.99 percent uptime SLA, and a 10 minute recovery time objective. The order states 750 user-app seats. It is ready to send.

    
Verdict: Blocked.

    
    
      
  • Uptime SLA needs the Signature success plan. A 99.99 percent uptime SLA comes with the Signature success plan.
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  • Recovery time needs the Signature success plan. A recovery time objective under 21 minutes comes with the Signature success plan (4 minutes); the order asks for 10.
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5. Success plan, uptime and recovery: The agent resubmits after fixing the errors

    
The agent's request. Please quote the Appian Advanced plan with the Signature success plan for 3 apps with 250 users each, 20 RPA bots, 4 portals per app, 3 data sources, up to 15 million rows in a record type and 400 thousand AI Actions a month, with Case Management Studio and Autoscale, a 99.99 percent uptime SLA, and a 4 minute recovery time objective. The order states 750 user-app seats. It is ready to send.

    
Verdict: Allowed.

    
    
      
  • Order summary. 3 app(s) with 250 user(s) each, 750 user-app seat(s) in total.
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6. Premium allowances: A Premium order over the document page and AI Action allowances

    
The agent's request. Please quote the Appian Premium plan with the Signature success plan for 6 apps with 300 users each, 60 RPA bots, 8 portals per app, 5 data sources, up to 60 million rows in a record type and 1,200 thousand AI Actions a month, with AI Agents, Composer, DocCenter and AI Skills with intelligent document extraction and 65,000 document pages a month, a 99.99 percent uptime SLA, and a 4 minute recovery time objective. The order states 1,800 user-app seats. It is ready to send.

    
Verdict: Blocked.

    
    
      
  • AI Action allowance exceeded. The plan includes 1,000 thousand AI Actions a month; the order has 1,200 thousand.
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  • Document pages above the Premium allowance. The Premium plan lists 50,000 pages a month for intelligent document extraction; the order has 65,000 pages.
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  • Premium rows to confirm. Appian publishes both 50 million rows and no row limit per record type for the Premium plan; a person should confirm the limit for 60 million rows.
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7. Premium allowances: The agent resubmits after fixing the errors

    
The agent's request. Please quote the Appian Premium plan with the Signature success plan for 6 apps with 300 users each, 60 RPA bots, 8 portals per app, 5 data sources, up to 60 million rows in a record type and 1,000 thousand AI Actions a month, with AI Agents, Composer, DocCenter and AI Skills with intelligent document extraction and 50,000 document pages a month, a 99.99 percent uptime SLA, and a 4 minute recovery time objective. The order states 1,800 user-app seats. It is ready to send.

    
Verdict: Needs approval.

    
    
      
  • Premium rows to confirm. Appian publishes both 50 million rows and no row limit per record type for the Premium plan; a person should confirm the limit for 60 million rows.
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  • Order summary. 6 app(s) with 300 user(s) each, 1,800 user-app seat(s) in total.
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8. Premium allowances: The agent resubmits after fixing the errors

    
The agent's request. Please quote the Appian Premium plan with the Signature success plan for 6 apps with 300 users each, 60 RPA bots, 8 portals per app, 5 data sources, up to 45 million rows in a record type and 1,000 thousand AI Actions a month, with AI Agents, Composer, DocCenter and AI Skills with intelligent document extraction and 50,000 document pages a month, a 99.99 percent uptime SLA, and a 4 minute recovery time objective. The order states 1,800 user-app seats. It is ready to send.

    
Verdict: Allowed.

    
    
      
  • Order summary. 6 app(s) with 300 user(s) each, 1,800 user-app seat(s) in total.
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Narration transcript
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The text of the narrated walkthrough, step by step.

    
    
      
  1. Welcome to a demo of Predictika's Validator. An AI sales agent prepares an order for the Appian platform: a plan (Standard, Advanced or Premium), the number of apps and users, bots, and more. Before it goes out, the agent sends it to Predictika, which checks it against a declarative model of the plan limits and inclusions on Appian's public pricing and success plan pages and returns a verdict, every reason and the seat count it computed.
    2. 
      
  2. I will start with the first request by the agent.
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  3. The agent says. Please quote the Appian Standard plan with the Foundation success plan for 4 apps with 150 users each, 8 RPA bots. The order states 600 user-app seats. The rest of the request is on screen.
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  4. Before it goes out, the agent calls the validator.
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  5. Blocked, with six findings, all in one answer. The plan includes 5 RPA bots at most; the order has 8. The Standard plan includes one portal per app; the order has 3. The Standard plan includes a single data source in the data fabric; the order has 2. The other three are on screen.
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  6. The validator returned six blocking findings in one answer. A check that reads one field at a time would pass most of this; it shows only when the choices in the quote are checked against each other.
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  7. What this shows: for a capability that one plan lacks, a rules-based CPQ is error-prone for this.
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  8. Now the agent resubmits.
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  9. The corrected request. It changes the plan to advanced.
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  10. It calls the validator again.
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  11. This time the validator clears it.
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  12. All six earlier findings are cleared.
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  13. Six problems caught in one call, fixed in one pass, and a clean quote. That is the value of Predictika's validator: catching mistakes before they reach the customer. Now you can try the other scenarios yourself.
    14.