Predictika · Automotive refinish paint-system orders

An AI sales agent's refinish paint order, checked before it goes out

An AI sales agent prepares an order for a Glasurit refinish paint system: a basecoat line, a clearcoat with its hardener, a primer with its reducer and activator, and the mixing quantities. Before it goes out, the agent sends it to Predictika, which checks it against a declarative model of the product compatibility and mixing rules and returns a verdict, every reason and the figures it computed.

Scope: Glasurit refinish paint-system orders (90 Line and 55 Line basecoats, 923 clearcoats, 929 hardeners, epoxy, etching and DTM primers, 352 reducers and activators). See everything this validator covers

This validator models Glasurit refinish paint-system orders as listed in public Glasurit documents, not just the scenarios shown below.

  • Clearcoat, hardener and basecoat — some 923 clearcoats are listed for the 90 Line only; 923-45 and 923-345 each have their own 929 hardeners; 923-155 is not National Rule compliant over the 55 Line in the USA.
  • Primers, reducers and activators — the 352-50 reducer is not allowed with the 801-72 epoxy or 283-155 etching primers; the 801-72 is mixed 4:1:1 with the 965-60 activator and a reducer; the VOC-compliant 55 Line needs the 355-55 activator.
  • 90 Line mixing — 40 to 80 parts of reducer per 100 parts of basecoat, a 24-hour pot life, and the 90-E3S reducer whenever 90-M4S is in the formula. The clearcoat, hardener and reducer quantities are added up and compared with the volume the order states.

Any Glasurit refinish order that touches these rules is in scope — not only the scenarios pictured here. Not covered: prices (BASF does not publish a price list for Glasurit products, so this validator produces no price build-up or line-item quote), the other Glasurit lines and products, colour formulas, other BASF businesses and regional rules beyond the USA National Rule items named above.

The AI sales agentBuilds the paint-system order from the conversation and says it is ready.
Predictika validatorChecks every rule at once and returns the verdict, each finding, and the computed figures.

7 scenarios in 3 groups · each group runs from the agent’s first attempt to the outcome · click one to switch

What the agent proposes

The AI sales agent says

Illustrative agent statement. The validator receives the structured request below.

Proposing agent: AI sales agent (scripted)

Before sending, the agent must call Recorded run

Predictika validator


      

        
        
        
      

      
Waiting for the call.

      
    

  

  
  

    
Where rules-based CPQ gets it wrong
Click to expand
    
Our assessment of what a typical rules-based CPQ (product rules, price rules and validation rules, as in Salesforce CPQ) does with the same cases. It is a judgment about effort and reliability, not a claim that nothing can be built.

    
What the validator caughtTypical rules-based CPQPredictika
Clearcoats that exist for one basecoat line onlyOnly with care
A product rule per clearcoat and basecoat line. It works, but every new clear is another set of rules to maintain.		The basecoat and clearcoat are in one request and every pairing is checked together.
A hardener that must match the clearcoatOnly with care
Each clearcoat has its own list of allowed hardeners; the lists have to be kept in step with the documentation.		The clearcoat and hardener are in one request and checked with every other rule.
A reducer that is not allowed with certain primers, and a primer that needs an activator and a reducerOnly with workarounds
Each depends on a choice on one line and another choice on a different line, so they need cross-line rules that interact with the rest.		Every choice is in one request, so the conflict is found whichever order the choices arrive in.
Mixed volume that must match the stated volumeOnly with care
The ratios and the reducer percentage differ by clearcoat; each needs its own calculation and a comparison with a free-entry figure.		The quantities are added up on every call and compared with the figure the order states.
Every problem returned in one answerOnly with workarounds
Rules tend to fire as the order is saved or a step is completed, so a rep often fixes one error and meets the next.		All findings come back together, whatever order the choices arrived in.

  

  

    
What this validator catches: findings from its test cases
Click to expand
    
Every rule is checked on every call, in any order the choices arrive; one problem never hides another. Blocking findings stop the quote; approval findings need a person to sign off; everything else is computed.

    
1The clearcoat on the order is listed for the Glasurit 90 Line waterborne basecoat only; it cannot be used over the 55 Line.
2923-155 is not National Rule compliant when used with the 55 Line in the USA, and the job must be VOC compliant.
3The VOC-compliant 55 Line basecoat requires the 355-55 activator; the order has none.
4The hardener on the order is not listed for the selected clearcoat; 923-45 uses 929-31 or 929-33, 923-345 uses 929-346, and the other 923 clears use the 929-91, -93, -94, -110, -120 or -130 hardeners.
5The 352-50 reducer cannot be used with the 801-72 epoxy primer or the 283-155 etching primer.
6The 801-72 epoxy primer is mixed 4:1:1 with the 965-60 activator and a reducer; the order has no 965-60 activator.
7The 801-72 epoxy primer is mixed 4:1:1 with the 965-60 activator and a reducer; the order has no reducer for it.
8Mixed 90 Line basecoat has a pot life of 24 hours; the job uses it 25 hours after mixing.
990 Line is mixed with 40 to 80 parts of reducer per 100 parts of basecoat; the order has 39 parts.
1090 Line is mixed with 40 to 80 parts of reducer per 100 parts of basecoat; the order has 81 parts.
11When 90-M4S is in the mixing formula, the 90-E3S reducer must also be used; the order has 93-E3.
12The order states 650 ml of ready-to-spray clearcoat; the clearcoat, hardener and reducer quantities give 600 ml.
13The order states 999 ml of ready-to-spray clearcoat; the clearcoat, hardener and reducer quantities give 780 ml.

  

  

    
Scenarios and results
Click to expand
    
The recorded result of the validator for each scenario on this page: the request the AI agent sent, the verdict, and every finding, in the order they appear above.

    
1. Clearcoat over the basecoat line: A matte clearcoat ordered over the 55 Line basecoat

    
The agent's request. Please quote a refinish job with Glasurit 55 Line basecoat and Glasurit 923-52 clearcoat, 600 ml of clearcoat with Glasurit 929-91 hardener. The job is VOC compliant. The order states 900 ml of ready-to-spray clearcoat. It is ready to send.

    
Verdict: Blocked.

    
    
      
  • Clearcoat is for 90 Line only. The clearcoat on the order is listed for the Glasurit 90 Line waterborne basecoat only; it cannot be used over the 55 Line.
    • 
      
  • 55 Line needs the 355-55 activator. The VOC-compliant 55 Line basecoat requires the 355-55 activator; the order has none.
    • 
      
  • Stated volume differs from the mix. The order states 900 ml of ready-to-spray clearcoat; the clearcoat, hardener and reducer quantities give 1,170 ml.
    • 
    

    
2. Clearcoat over the basecoat line: The agent resubmits after fixing the errors

    
The agent's request. Please quote a refinish job with Glasurit 90 Line basecoat and Glasurit 923-52 clearcoat, 600 ml of clearcoat with Glasurit 929-91 hardener. The basecoat is mixed with 50 parts of 93-E3 reducer per 100 parts and used right after mixing. The job is VOC compliant. The order states 1,170 ml of ready-to-spray clearcoat. It is ready to send.

    
Verdict: Allowed.

    
    
      
  • Mix summary. 600 ml clearcoat, 300 ml hardener and 270 ml reducer make 1,170 ml ready to spray.
    • 
    

    
3. Scratch-resistant clearcoat and basecoat mix: A scratch-resistant clearcoat with a basecoat mixed for the 90 Line

    
The agent's request. Please quote a refinish job with Glasurit 90 Line basecoat and Glasurit 923-45 clearcoat, 800 ml of clearcoat with Glasurit 929-91 hardener. The basecoat is mixed with 90 parts of 93-E3 reducer per 100 parts with 90-M4S in the formula and used 30 hours after mixing. The job is not required to be VOC compliant. The order states 1,320 ml of ready-to-spray clearcoat. It is ready to send.

    
Verdict: Blocked.

    
    
      
  • Hardener does not match the clearcoat. The hardener on the order is not listed for the selected clearcoat; 923-45 uses 929-31 or 929-33, 923-345 uses 929-346, and the other 923 clears use the 929-91, -93, -94, -110, -120 or -130 hardeners.
    • 
      
  • Mixed 90 Line past its pot life. Mixed 90 Line basecoat has a pot life of 24 hours; the job uses it 30 hours after mixing.
    • 
      
  • Reducer parts outside the 90 Line range. 90 Line is mixed with 40 to 80 parts of reducer per 100 parts of basecoat; the order has 90 parts.
    • 
      
  • 90-M4S needs the 90-E3S reducer. When 90-M4S is in the mixing formula, the 90-E3S reducer must also be used; the order has 93-E3.
    • 
    

    
4. Scratch-resistant clearcoat and basecoat mix: The agent resubmits after fixing the errors

    
The agent's request. Please quote a refinish job with Glasurit 90 Line basecoat and Glasurit 923-45 clearcoat, 800 ml of clearcoat with Glasurit 929-31 hardener. The basecoat is mixed with 60 parts of 93-E3 reducer per 100 parts with 90-M4S in the formula and used 30 hours after mixing. The job is not required to be VOC compliant. The order states 1,320 ml of ready-to-spray clearcoat. It is ready to send.

    
Verdict: Blocked.

    
    
      
  • Mixed 90 Line past its pot life. Mixed 90 Line basecoat has a pot life of 24 hours; the job uses it 30 hours after mixing.
    • 
      
  • 90-M4S needs the 90-E3S reducer. When 90-M4S is in the mixing formula, the 90-E3S reducer must also be used; the order has 93-E3.
    • 
    

    
5. Scratch-resistant clearcoat and basecoat mix: The agent resubmits after fixing the errors

    
The agent's request. Please quote a refinish job with Glasurit 90 Line basecoat and Glasurit 923-45 clearcoat, 800 ml of clearcoat with Glasurit 929-31 hardener. The basecoat is mixed with 60 parts of 93-E3S reducer per 100 parts with 90-M4S in the formula and used 4 hours after mixing. The job is not required to be VOC compliant. The order states 1,320 ml of ready-to-spray clearcoat. It is ready to send.

    
Verdict: Allowed.

    
    
      
  • Mix summary. 800 ml clearcoat, 400 ml hardener and 120 ml reducer make 1,320 ml ready to spray.
    • 
    

    
6. Epoxy primer: An epoxy primer ordered with the fast reducer and no activator

    
The agent's request. Please quote a refinish job with Glasurit 90 Line basecoat and Glasurit 923-109 clearcoat, 400 ml of clearcoat with Glasurit 929-93 hardener, over the 801-72 epoxy primer with the 352-50 reducer. The basecoat is mixed with 50 parts of 93-E3 reducer per 100 parts and used right after mixing. The job is not required to be VOC compliant. The order states 600 ml of ready-to-spray clearcoat. It is ready to send.

    
Verdict: Blocked.

    
    
      
  • Fast reducer with this primer. The 352-50 reducer cannot be used with the 801-72 epoxy primer or the 283-155 etching primer.
    • 
      
  • Epoxy primer needs its activator. The 801-72 epoxy primer is mixed 4:1:1 with the 965-60 activator and a reducer; the order has no 965-60 activator.
    • 
    

    
7. Epoxy primer: The agent resubmits after fixing the errors

    
The agent's request. Please quote a refinish job with Glasurit 90 Line basecoat and Glasurit 923-109 clearcoat, 400 ml of clearcoat with Glasurit 929-93 hardener, over the 801-72 epoxy primer with the 352-91 reducer and the 965-60 activator. The basecoat is mixed with 50 parts of 93-E3 reducer per 100 parts and used right after mixing. The job is not required to be VOC compliant. The order states 600 ml of ready-to-spray clearcoat. It is ready to send.

    
Verdict: Allowed.

    
    
      
  • Mix summary. 400 ml clearcoat, 200 ml hardener and 0 ml reducer make 600 ml ready to spray.
    • 
    

  

  

    
Narration transcript
Click to expand
    
The text of the narrated walkthrough, step by step.

    
    
      
  1. Welcome to a demo of Predictika's Validator. An AI sales agent prepares an order for a Glasurit refinish paint system: a basecoat line, a clearcoat with its hardener, a primer with its reducer and activator, and more. Before it goes out, the agent sends it to Predictika, which checks it against a declarative model of the product compatibility and mixing rules and returns a verdict, every reason and the figures it computed.
    2. 
      
  2. I will start with the first request by the agent.
    3. 
      
  3. The agent says. Please quote a refinish job with Glasurit 90 Line basecoat and Glasurit 923-45 clearcoat, 800 ml of clearcoat with Glasurit 929-91 hardener. The basecoat is mixed with 90 parts of 93-E3 reducer per 100 parts with 90-M4S in the formula and used 30 hours after mixing. The rest of the request is on screen. The order states 1,320 ml of ready-to-spray clearcoat.
    4. 
      
  4. Before it goes out, the agent calls the validator.
    5. 
      
  5. Blocked, with four findings, all in one answer. The hardener on the order is not listed for the selected clearcoat; 923-45 uses 929-31 or 929-33, 923-345 uses 929-346, and the other 923 clears use the 929-91, -93, -94, -110, -120 or -130 hardeners. Mixed 90 Line basecoat has a pot life of 24 hours; the job uses it 30 hours after mixing. 90 Line is mixed with 40 to 80 parts of reducer per 100 parts of basecoat; the order has 90 parts. The other one is on screen.
    6. 
      
  6. The validator returned four blocking findings in one answer. A check that reads one field at a time would pass most of this; it shows only when the choices in the quote are checked against each other.
    7. 
      
  7. What this shows: for a hardener that must match the clearcoat, a rules-based CPQ is error-prone for this.
    8. 
      
  8. Now the agent resubmits.
    9. 
      
  9. The corrected request. It changes the hardener to Glasurit 929-31 and the reducer parts per 100 parts of basecoat to 60.
    10. 
      
  10. It calls the validator again.
    11. 
      
  11. Still blocked, with two findings, all in one answer. Mixed 90 Line basecoat has a pot life of 24 hours; the job uses it 30 hours after mixing. When 90-M4S is in the mixing formula, the 90-E3S reducer must also be used; the order has 93-E3.
    12. 
      
  12. Two findings cleared. Still blocking: mixed 90 Line past its pot life and 90-M4S needs the 90-E3S reducer.
    13. 
      
  13. The agent resubmits once more.
    14. 
      
  14. The revised request. It changes the basecoat reducer to 93-E3S and the hours between mixing and use to 4.
    15. 
      
  15. It calls the validator once more.
    16. 
      
  16. This time the validator clears it.
    17. 
      
  17. Both earlier findings are cleared, and the validator's figure matches the quote.
    18. 
      
  18. Four problems caught in one call, fixed in two passes, and a clean quote. That is the value of Predictika's validator: catching mistakes before they reach the customer. Now you can try the other scenarios yourself.
    19.