Predictika · Aetna-style Medicare Advantage enrollment quotes

An AI sales agent's Medicare Advantage enrollment quote, checked before it goes out

An AI sales agent prepares an enrollment quote for an Aetna-style Medicare Advantage plan, in US dollars per month. Before it goes out, the agent sends it to Predictika, which checks it against a declarative model of the election-period, eligibility, drug-coverage, plan-limit and pricing rules, compares the monthly cost the quote states with the computed one, and returns every finding together with the line-item member cost. This is an illustrative model built from public Medicare rules with fictional premiums; it is not Aetna's internal rule set.

Scope: Aetna-style Medicare Advantage enrollment and plan selection (MA-PD, MA-only, D-SNP and C-SNP plans) for five counties, checked against election-period, eligibility, drug-coverage, plan-limit and pricing rules. See everything this validator covers

This validator checks a Medicare Advantage enrollment quote of the kind Aetna sells: eight plans across Philadelphia, Bucks, Harris, Broward and Franklin counties, including special needs plans, an MA-only giveback plan and a draft plan for next year. It handles any enrollment built from these plans and counties, not only the scenarios shown on this page. It does not cover Medigap, employer group plans, claims, clinical eligibility or other insurers' plans.

  • Covered: eligibility and service area — Part A and Part B entitlement, the county service area, and the election period: initial enrollment window, annual enrollment, MA open enrollment (current members only, one change a year) and special periods for a move, dual or Extra Help status, or a 5-star plan.
  • Covered: plan fit — dual-eligible plans need full Medicaid or QMB, chronic-care plans need the named condition, a standalone drug plan is not allowed with drug coverage already included or with an HMO, the dental rider only where offered, and the CMS out-of-pocket ceiling.
  • Covered: agent compliance — the 48-hour scope-of-appointment rule and the drug coverage acknowledgement when a plan has no drug coverage, both needing approval.
  • Covered: member cost — plan premium, dental rider, Extra Help credit, standalone Part D plan, Part B premium with giveback or Medicaid payment, as line items that add up to a monthly and annual cost; the monthly cost the agent states is compared with the computed one.
  • Not covered — other counties and states, benefit design beyond these limits, real Aetna premiums and the actual enrollment submission. Other areas can be added.
  • Labeled as assumptions — every premium, giveback, limit and benchmark is an illustrative estimate built from public Medicare rules, not Aetna data.
The AI sales agentBuilds the Medicare Advantage enrollment quote from the conversation and says it is ready.
Predictika validatorChecks every rule at once and returns the verdict, each finding, and the computed figures.

8 scenarios in 4 groups · each group runs from the agent’s first attempt to the outcome · click one to switch

What the agent proposes

The AI sales agent says

Illustrative agent statement. The validator receives the structured request below.

Proposing agent: AI sales agent (scripted)

Before sending, the agent must call Recorded run

Predictika validator


      
Waiting for the call.

Where rules-based CPQ gets it wrong

Click to expand

Our assessment of what a typical rules-based CPQ (product rules, price rules and validation rules, as in Salesforce CPQ) does with the same cases. It is a judgment about effort and reliability, not a claim that nothing can be built.

What the validator caughtTypical rules-based CPQPredictika
Which election period allows an enrollment, given current coverageOnly with workarounds
Whether a member can join depends on the election period (initial, annual, MA open enrollment, special periods), current coverage, whether the one MA open enrollment change has been used, and whether a move, Medicaid or a 5-star plan is on file. A picklist cannot hold that decision table; it ends up in custom code.
Every election-period rule is evaluated on every call, and the finding says which one blocks the enrollment.
Special needs plans: dual status and condition matchOnly with care
Each plan type has its own eligibility test (full Medicaid or QMB for a dual-eligible plan, a named chronic condition for a chronic-care plan). They can be written as eligibility rules, but they multiply with every plan and have to stay in step with the member data.
Plan type, Medicaid level and condition are checked together on every call.
Standalone drug plan pairingOnly with workarounds
A standalone Part D plan is not allowed with a plan that already includes drug coverage, and with a plan without drug coverage only if it is a PPO or private fee-for-service plan, not an HMO. This depends on the plan type and its drug coverage together.
The pairing rule reads the plan attributes, so the same member passes with an MA-only PPO and is blocked with an HMO or a plan that includes drug coverage.
Extra Help credit, Part B giveback and Medicaid-paid Part B arithmeticOnly with care
The credit is capped by the Part D portion, the benchmark and the premium; the giveback and Medicaid payment change the Part B line. These are calculations across lines that a price book handles only with scripting.
The member cost is computed on every call and shown as line items, deductions included, that add up to the total.
Stated monthly cost that must match the computed oneOnly with workarounds
A validation rule can compare a stated figure with a calculated one only if the stated figure is a field on the quote, which it rarely is.
The monthly cost the agent states travels with the quote and is compared with the computed cost on every call; a difference blocks the quote.

What this validator catches: findings from its test cases

Click to expand

Every rule is checked on every call, in any order the choices arrive; one problem never hides another. Blocking findings stop the quote; approval findings need a person to sign off; everything else is computed.

1Aetna Medicare Assure Plan HMO D-SNP is a dual-eligible special needs plan and needs full Medicaid or QMB; Medicaid status is SLMB.
2Aetna Medicare Choice PPO 2027 draft filing has an in-network MOOP of $9800, above the CMS mandatory limit of $9250; the plan cannot be sold.
3Aetna Medicare Chronic Care Diabetes HMO C-SNP is a chronic-condition SNP for Diabetes; the applicant condition is CHF.
4Aetna Medicare Eagle Giveback PPO MA-only has no Part D and no other creditable drug coverage is on file; the member must acknowledge the Part D late enrollment penalty.
5Aetna Medicare Eagle Plan PPO is not offered in Harris County TX; the member must live in the plan service area.
6Aetna Medicare Value Plan HMO already includes Part D; joining a standalone PDP would disenroll the member from the MA plan.
7Aetna Medicare Value Plus HMO MA-only is an HMO without drug coverage; a standalone PDP can be paired only with an MA-only PPO or PFFS plan.
8Medicare Advantage requires both Part A and Part B (Part A True, Part B False).
9Only one change is allowed in the MA open enrollment period and it has already been used this year.
10Stated monthly cost does not match: the agent stated $214.90 per month; the validator computes $226.90 per month.
11The 5-star special enrollment period can only be used to join a 5-star plan; Aetna Medicare Choice PPO 2027 draft filing is not rated 5 stars.
12The Jan 1 - Mar 31 MA open enrollment period is only for people already in a Medicare Advantage plan; current coverage is OriginalMedicare.
13The dual or Extra Help special enrollment period requires Medicaid or a Medicare Savings Program.
14The initial enrollment period runs 3 months before to 3 months after the Part B start month; this is month 4.
15The optional supplemental dental rider is not offered on Aetna Medicare Eagle Giveback PPO MA-only.
16The scope of appointment was signed 24 hours before the sales meeting, under the 48 hour rule; compliance must review (walk-in or beneficiary-initiated exception).
17The special enrollment period for a move requires a permanent move out of the old service area.

Scenarios and results

Click to expand

The recorded result of the validator for each scenario on this page: the request the AI agent sent, the verdict, and every finding, in the order they appear above.

1. Election period: MA open enrollment, member on Original Medicare

The agent's request. Enrollment quote for a member in Philadelphia County, PA who is on Original Medicare: Aetna Medicare Eagle Plan PPO with the dental rider, enrolling during the Jan 1 - Mar 31 MA open enrollment period. Member cost $265.90 per month. It is ready to send.

Verdict: Blocked.

  • Open enrollment not available to this member. The Jan 1 - Mar 31 MA open enrollment period is only for people already in a Medicare Advantage plan; current coverage is OriginalMedicare.

2. Election period: Annual enrollment period instead

The agent's request. Enrollment quote for a member in Philadelphia County, PA who is on Original Medicare: Aetna Medicare Eagle Plan PPO with the dental rider, enrolling during the annual enrollment period. Member cost $265.90 per month. It is ready to send.

Verdict: Allowed.

  • Member cost summary. Member pays $265.90 per month, $3,190.80 per year: plan premium after Extra Help $63.00; standalone Part D plan $0.00; Part B premium after any giveback or Medicaid payment $202.90.

3. Drug coverage: Drug coverage twice

The agent's request. Enrollment quote for a member in Philadelphia County, PA on Original Medicare with Extra Help: Aetna Medicare Value Plan HMO plus a standalone Part D plan, annual enrollment period. Member cost $202.90 per month. It is ready to send.

Verdict: Blocked.

  • Plan already includes drug coverage. Aetna Medicare Value Plan HMO already includes Part D; joining a standalone PDP would disenroll the member from the MA plan.

4. Drug coverage: MA-only plan with a standalone drug plan

The agent's request. Enrollment quote for a member in Philadelphia County, PA on Original Medicare with Extra Help: Aetna Medicare Eagle Giveback PPO MA-only plus a standalone Part D plan, annual enrollment period. Member cost $77.90 per month. It is ready to send.

Verdict: Allowed.

  • Member cost summary. Member pays $77.90 per month, $934.80 per year: plan premium after Extra Help $0.00; standalone Part D plan $0.00; Part B premium after any giveback or Medicaid payment $77.90.

5. Agent compliance: Scope of appointment 24 hours before

The agent's request. Enrollment quote for a member in Franklin County, OH who has a Medicare Advantage plan today: Aetna Medicare Elite Plan HMO with the dental rider and Extra Help, using the 5-star special enrollment period. The scope of appointment was signed 24 hours before the sales meeting. Member cost $226.90 per month. It is ready to send.

Verdict: Needs approval.

  • Scope of appointment under 48 hours. The scope of appointment was signed 24 hours before the sales meeting, under the 48 hour rule; compliance must review (walk-in or beneficiary-initiated exception).
  • Member cost summary. Member pays $226.90 per month, $2,722.80 per year: plan premium after Extra Help $24.00; standalone Part D plan $0.00; Part B premium after any giveback or Medicaid payment $202.90.

6. Agent compliance: Scope of appointment 48 hours before

The agent's request. Enrollment quote for a member in Franklin County, OH who has a Medicare Advantage plan today: Aetna Medicare Elite Plan HMO with the dental rider and Extra Help, using the 5-star special enrollment period. The scope of appointment was signed 48 hours before the sales meeting. Member cost $226.90 per month. It is ready to send.

Verdict: Allowed.

  • Member cost summary. Member pays $226.90 per month, $2,722.80 per year: plan premium after Extra Help $24.00; standalone Part D plan $0.00; Part B premium after any giveback or Medicaid payment $202.90.

7. Stated cost: Stated monthly cost is off

The agent's request. Enrollment quote for a member in Broward County, FL on Original Medicare with diabetes: Aetna Medicare Chronic Care Diabetes HMO C-SNP with the dental rider, annual enrollment period. Member cost $214.90 per month. It is ready to send.

Verdict: Blocked.

  • Stated monthly cost does not match. Stated monthly cost does not match: the agent stated $214.90 per month; the validator computes $226.90 per month.

8. Stated cost: Cost matches the validator

The agent's request. Enrollment quote for a member in Broward County, FL on Original Medicare with diabetes: Aetna Medicare Chronic Care Diabetes HMO C-SNP with the dental rider, annual enrollment period. Member cost $226.90 per month. It is ready to send.

Verdict: Allowed.

  • Member cost summary. Member pays $226.90 per month, $2,722.80 per year: plan premium after Extra Help $24.00; standalone Part D plan $0.00; Part B premium after any giveback or Medicaid payment $202.90.

Narration transcript

Click to expand

The text of the narrated walkthrough, step by step.

  1. Welcome to a demo of Predictika's Validator. An AI sales agent prepares an enrollment quote for an Aetna-style Medicare Advantage plan, in US dollars per month. Before it goes out, the agent sends it to Predictika, which checks it against a declarative model of the election-period, eligibility, drug-coverage, plan-limit and pricing rules, compares the monthly cost the quote states with the computed one, and returns every finding together with the line-item member cost. This is an illustrative model built from public Medicare rules with fictional premiums; it is not Aetna's internal rule set.
  2. I will start with the first request by the agent.
  3. The agent says. Enrollment quote for a member in Philadelphia County, PA who is on Original Medicare: Aetna Medicare Eagle Plan PPO with the dental rider. Member cost $265.90 per month. The rest of the request is on screen.
  4. Before it goes out, the agent calls the validator.
  5. Blocked, with one finding, all in one answer. The Jan 1 - Mar 31 MA open enrollment period is only for people already in a Medicare Advantage plan; current coverage is OriginalMedicare.
  6. The validator returned one blocking finding in one answer. A check that reads one field at a time would pass most of this; it shows only when the choices in the quote are checked against each other.
  7. What this shows: for which election period allows an enrollment, given current coverage, a rules-based CPQ can do this only with workarounds.
  8. Now the agent resubmits.
  9. The corrected request. It changes the election period to annual enrollment period.
  10. It calls the validator again.
  11. This time the validator clears it.
  12. The validator also returns the line-item quote. It starts with Aetna Medicare Eagle Plan PPO and Optional dental rider; the other line is on screen.
  13. The earlier finding is cleared, and the validator's total, $265.90, matches the quote.
  14. One problem caught in one call, fixed in one pass, and a clean $265.90 quote. That is the value of Predictika's validator: catching mistakes before they reach the customer. Now you can try the other scenarios yourself.