Predictika · Fiber broadband quotes

An AI sales agent's HiNet Fiber quote, checked before it goes out

An AI sales agent prepares a monthly quote for a HiNet Fiber (FTTx) broadband line: the plan, the speed tier, the contract term, the Wi-Fi option, add-ons and a possible mobile bundle. Before it goes out, the agent sends it to Predictika, which checks it against a declarative model of how the offer fits together and returns a verdict, every reason and the monthly fee it computed.

Scope: HiNet Fiber (FTTx) quotes with the Home, Enterprise and Advanced plans, speed tiers from 100M to 2G, CHT Home Wi-Fi and mesh nodes, fixed IP addresses, MOD, Hami Video and the 5G mobile bundle. See everything this validator covers

This validator models HiNet Fiber broadband quotes, not just the scenarios shown underneath.

  • Plans and speeds — Home, Enterprise and Advanced plans with the 100M, 300M, 500M, 1G and 2G speed tiers, and contract terms of 12, 24 or 36 months.
  • Wi-Fi and fixed IPs — CHT Home Wi-Fi (Wi-Fi 6) or the mesh option with extra mesh nodes, and fixed IP addresses for the Enterprise and Advanced plans.
  • Add-ons and bundle — MOD, Hami Video, and the 5G mobile bundle credit for lines on the Home plan.
  • Discount and stated fee — the discount percentage, and the monthly fee the quote states against the fee computed from the model.
  • Approvals — the Advanced plan, a 2G line on a 12-month term, a discount above 8 percent and more than four fixed IP addresses go to a person.

Any HiNet Fiber quote that touches these rules is in scope — not only the scenarios pictured here. Not covered: other Chunghwa Telecom products, one-time installation fees and taxes. All prices on this page are illustrative amounts in NT dollars per month, and the rules and limits are modeled from comparable fiber broadband offers; neither is published by Chunghwa Telecom.

The AI sales agentBuilds the broadband quote from the conversation with the customer and says it is ready.
Predictika validatorChecks every rule at once and returns the verdict, each finding, and the computed figures.

5 scenarios in 3 groups · each group runs from the agent’s first attempt to the outcome · click one to switch

What the agent proposes

The AI sales agent says

Illustrative agent statement. The validator receives the structured request below.

Proposing agent: AI sales agent (scripted)

Before sending, the agent must call Recorded run

Predictika validator


      

        
        
        
      

      
Waiting for the call.

      
    

  

  
  

    
Where rules-based CPQ gets it wrong
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Our assessment of what a typical rules-based CPQ (product rules, price rules and validation rules, as in Salesforce CPQ) does with the same cases. It is a judgment about effort and reliability, not a claim that nothing can be built.

    
What the validator caughtTypical rules-based CPQPredictika
Add-ons that depend on the speed tierOnly with care
Each add-on and each plan has its own minimum speed, so every one needs a rule that reads the speed tier from another field.		The plan, speed tier and add-ons are in one request and checked together on every call.
Mesh nodes that depend on the Wi-Fi optionOnly with care
Nodes are valid only with the mesh option and the mesh option needs at least one node, so two rules have to stay in step.		The Wi-Fi option and the node count are fields of the same request and are checked together.
A discount that triggers approval at one level and a block at anotherOnly with care
Two thresholds on one field need two rules, and the approval rule has to exclude what the block rule catches.		The discount is compared with both thresholds in one pass.
A stated fee that must match the computed feeOnly with workarounds
The fee is built from the speed, plan, Wi-Fi, add-ons, discount and bundle credit, so a separate rule is needed to recompute it and compare it with the stated figure.		The stated fee is a field of the request and is compared with the computed monthly fee on every call.
Every problem returned in one answerOnly with workarounds
Rules tend to fire as the quote is saved or a step is completed, so a rep often fixes one error and meets the next.		All findings come back together, whatever order the choices arrived in.

  

  

    
What this validator catches: findings from its test cases
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Every rule is checked on every call, in any order the choices arrive; one problem never hides another. Blocking findings stop the quote; approval findings need a person to sign off; everything else is computed.

    
1The Enterprise plan is modeled from 300M upward; 100M is sold on the Home plan.
2The Advanced plan is modeled for the 2G speed tier only.
3The Advanced 2G plan needs a person to confirm a site survey and installation.
4Contract terms are 12, 24 or 36 months; the quote has 18 months.
52 extra mesh nodes are quoted, but the Wi-Fi option is not Wi-Fi 6 Mesh.
6The Wi-Fi 6 Mesh option is quoted with no extra mesh nodes.
75 mesh nodes are quoted; the modeled maximum is 4.
8Fixed IP addresses are modeled for the Enterprise and Advanced plans only.
99 fixed IP addresses are quoted; the modeled maximum is 8.
108 fixed IP addresses; a person should confirm address availability.
11The Hami Video add-on is modeled for speed tiers of 300M or faster.
12The 5G mobile bundle discount is modeled for the Home plan only.
136 mobile lines are bundled; the modeled maximum is 5.
14A 2G line on a 12-month term; a person should confirm the installation cost recovery.
15The 12 per cent discount is above 8 per cent; sales management should approve it.
16The quote gives a 16 per cent discount; the modeled maximum is 15 per cent.
17The quote states a monthly fee of NT$ 900; the modeled prices give NT$ 1,199.
186 extra mesh nodes are quoted, but the Wi-Fi option is not Wi-Fi 6 Mesh.
196 mesh nodes are quoted; the modeled maximum is 4.
2010 fixed IP addresses are quoted; the modeled maximum is 8.
217 mobile lines are bundled; the modeled maximum is 5.
22The quote gives a 20 per cent discount; the modeled maximum is 15 per cent.
23The 14 per cent discount is above 8 per cent; sales management should approve it.
24The quote states a monthly fee of NT$ 5,000; the modeled prices give NT$ 12,899.

  

  

    
Scenarios and results
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The recorded result of the validator for each scenario on this page: the request the AI agent sent, the verdict, and every finding, in the order they appear above.

    
1. Plan, term and add-on: An Enterprise plan quote at 100M on an 18-month term with Hami Video and two fixed IP addresses

    
The agent's request. Please quote the HiNet Fiber Enterprise plan at 100M on a 18-month term, with CHT Home Wi-Fi 6, plus 2 fixed IP addresses and Hami Video, for a monthly fee of NT$ 2,098. It is ready to send.

    
Verdict: Blocked.

    
    
      
  • Enterprise plan starts at 300M. The Enterprise plan is modeled from 300M upward; 100M is sold on the Home plan.
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  • Contract term not offered. Contract terms are 12, 24 or 36 months; the quote has 18 months.
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  • Hami Video needs 300M or faster. The Hami Video add-on is modeled for speed tiers of 300M or faster.
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2. Plan, term and add-on: The agent resubmits after fixing the errors

    
The agent's request. Please quote the HiNet Fiber Enterprise plan at 300M on a 24-month term, with CHT Home Wi-Fi 6, plus 2 fixed IP addresses and Hami Video, for a monthly fee of NT$ 2,298. It is ready to send.

    
Verdict: Allowed.

    
    
      
  • Order summary. Monthly fee NT$ 2,298 (subtotal 2298, discount 0, mobile bundle credit 0); 24 months, contract total NT$ 55,152 (illustrative prices).
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3. Mesh bundle and discount: A Home 1G quote with mesh Wi-Fi, a three-line mobile bundle and a 14 percent discount

    
The agent's request. Please quote the HiNet Fiber Home plan at 1G on a 24-month term, with Wi-Fi 6 Mesh and 2 extra mesh nodes, plus MOD and the 5G mobile bundle for 3 lines, with a 14 percent discount, for a monthly fee of NT$ 1,463. It is ready to send.

    
Verdict: Needs approval.

    
    
      
  • Discount needs sales management. The 14 per cent discount is above 8 per cent; sales management should approve it.
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  • Order summary. Monthly fee NT$ 1,463 (subtotal 2049, discount 286, mobile bundle credit 300); 24 months, contract total NT$ 35,112 (illustrative prices).
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4. Mesh bundle and discount: The agent resubmits after fixing the errors

    
The agent's request. Please quote the HiNet Fiber Home plan at 1G on a 24-month term, with Wi-Fi 6 Mesh and 2 extra mesh nodes, plus MOD and the 5G mobile bundle for 3 lines, with a 8 percent discount, for a monthly fee of NT$ 1,586. It is ready to send.

    
Verdict: Allowed.

    
    
      
  • Order summary. Monthly fee NT$ 1,586 (subtotal 2049, discount 163, mobile bundle credit 300); 24 months, contract total NT$ 38,064 (illustrative prices).
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5. Mesh nodes and Wi-Fi option: A Home 1G quote with two mesh nodes and the plain Wi-Fi 6 option

    
The agent's request. Please quote the HiNet Fiber Home plan at 1G on a 24-month term, with CHT Home Wi-Fi 6 and 2 extra mesh nodes, plus MOD and the 5G mobile bundle for 3 lines, for a monthly fee of NT$ 1,749. It is ready to send.

    
Verdict: Blocked.

    
    
      
  • Mesh nodes need the Mesh Wi-Fi option. 2 extra mesh nodes are quoted, but the Wi-Fi option is not Wi-Fi 6 Mesh.
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Narration transcript
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The text of the narrated walkthrough, step by step.

    
    
      
  1. Welcome to a demo of Predictika's Validator. An AI sales agent prepares a monthly quote for a HiNet Fiber (FTTx) broadband line: the plan, the speed tier, the contract term, and more. Before it goes out, the agent sends it to Predictika, which checks it against a declarative model of how the offer fits together and returns a verdict, every reason and the monthly fee it computed.
    2. 
      
  2. I will start with the first request by the agent.
    3. 
      
  3. The agent says. Please quote the HiNet Fiber Enterprise plan at 100M on a 18-month term, with CHT Home Wi-Fi 6, plus 2 fixed IP addresses and Hami Video. It is ready to send. The rest of the request is on screen.
    4. 
      
  4. Before it goes out, the agent calls the validator.
    5. 
      
  5. Blocked, with three findings, all in one answer. The Enterprise plan is modeled from 300M upward; 100M is sold on the Home plan. Contract terms are 12, 24 or 36 months; the quote has 18 months. The Hami Video add-on is modeled for speed tiers of 300M or faster.
    6. 
      
  6. The validator returned three blocking findings in one answer. A check that reads one field at a time would pass most of this; it shows only when the choices in the quote are checked against each other.
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  7. What this shows: for add-ons that depend on the speed tier, a rules-based CPQ is error-prone for this.
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  8. Now the agent resubmits.
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  9. The corrected request. It changes the speed tier to 300M, the term to 24 months and the monthly fee stated on the quote to 2,298.
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  10. It calls the validator again.
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  11. This time the validator clears it.
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  12. All three earlier findings are cleared.
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  13. Three problems caught in one call, fixed in one pass, and a clean quote. That is the value of Predictika's validator: catching mistakes before they reach the customer. Now you can try the other scenarios yourself.
    14.