Predictika · Cloud voice orders: licenses, devices, analytics and number porting

An AI sales agent's Hosted Voice order, checked before it goes out

An AI sales agent prepares an order for Claranet UK Hosted Voice for a mid-sized business: how many fixed, mobile and functional users, how many sites with desk phones, the reception console, Busy Lamp Field and fax options, the Webex package, call analytics, the number port and the handset cut-over. Before the order goes out, the agent sends it to Predictika, which checks it against a declarative model of the public Hosted Voice service description and returns a verdict, every reason and the figures it computed.

Scope: Claranet UK Hosted Voice (the BT-based service): site and user licenses, approved desk phones, reception console, BLF, fax messaging, Go Integrator Lite, Cisco Webex packages, Tollring call analytics, call recording, number porting and handset cut-over. See everything this validator covers

This validator models orders for Claranet UK Hosted Voice as described in the Claranet “Hosted Voice BT – Service Description” version 1.1 (published as a G-Cloud service definition, read October 9, 2026), not just the scenarios shown below.

  • Licenses and devices — every location with an IP desk phone needs a site license; fixed, mobile and functional user licenses are counted and the total the agent states must equal the sum; desk phones must come from the approved range (Polycom and Yealink).
  • Reception, BLF, fax and Go Integrator Lite — the Small Business reception console monitors up to 30 users and the Enterprise console up to 250; Busy Lamp Field licenses and sidecar consoles go together; each fax-messaging user needs an additional DDI number; Go Integrator Lite needs a desk phone to connect to.
  • Webex and call analytics — Basic hosts 3-way meetings, Standard up to 25 people and Premium up to 1,000, and only Premium includes meeting recording; Tollring Insight gives template reports only, custom or scheduled reports need Report, and custom wallboards need Report Premier, which is aimed at customers with call-centre agents.
  • Number porting and cut-over — minimum lead times of 20 working days for a multi-line port (30 lines or fewer), 10 for a single DDI and 25 for a complex port, plus 80 more when BT has no porting agreement with the losing provider, with the stated lead time checked; a single-window cut-over covering more than 30 users per engineer goes to a person; call recording for PCI purposes goes to a person because the service does not guarantee end-to-end PCI compliance.

Any Hosted Voice order that touches these products is in scope — not only the scenarios pictured here. Not covered: prices (the service description publishes no price list, so the validator produces no price build-up), usage charges, service credits, cancellation terms, Claranet's other services (managed hosting, cloud, security, networking), single-line port lead times, simple DDI port lead times, and anything outside that document.

The AI sales agentBuilds the Hosted Voice order from the conversation and says it is ready.
Predictika validatorChecks every rule at once and returns the verdict, each finding, and the computed figures.

7 scenarios in 3 groups · each group runs from the agent’s first attempt to the outcome · click one to switch

What the agent proposes

The AI sales agent says

Illustrative agent statement. The validator receives the structured request below.

Proposing agent: AI sales agent (scripted)

Before sending, the agent must call Recorded run

Predictika validator


      

        
        
        
      

      
Waiting for the call.

      
    

  

  
  

    
Where rules-based CPQ gets it wrong
Click to expand
    
Our assessment of what a typical rules-based CPQ (product rules, price rules and validation rules, as in Salesforce CPQ) does with the same cases. It is a judgment about effort and reliability, not a claim that nothing can be built.

    
What the validator caughtTypical rules-based CPQPredictika
A port lead time that depends on the port type and on a porting agreementOnly with care
The lead time is a table by port type, with 80 extra working days when there is no porting agreement; a rule per type and an exception flag work, but must be kept in step with the document, and the lead time a rep types is rarely checked against it.		The lead time is computed from the type and the agreement on every call and compared with both the days available and the lead time the agent stated.
Options that only work with something else on the orderOnly with care
Site licenses per desk-phone location, BLF with sidecars, fax with its own DDI and Go Integrator Lite with a desk phone each need a separate dependency rule, and a missing one lets a half-built order through.		Each dependency is checked on every call, in whatever order the choices arrived.
Meeting size, recording and wallboards tied to the package levelOnly with care
Webex Basic, Standard and Premium differ in meeting size and recording, and wallboards need a specific analytics level; each is a matrix cell to load and keep current.		The package limits are looked up from the chosen level and compared with what the customer needs.
A user total the agent typedOnly with workarounds
The total in the order is typed or computed in a separate step, and nothing compares it with the three license counts once any of them changes.		The stated total is compared with the sum of the fixed, mobile and functional licenses in the same call.
Typical cover that is advice, not a limitOnly with workarounds
One engineer day typically covers 30 users, and PCI recording carries a compliance caveat; someone has to write and maintain rules that send these to a person.		They are flagged for approval with the reason stated, rather than silently accepted or blocked.
Every problem returned in one answerOnly with workarounds
Rules tend to fire as the order is saved or a step is completed, so a rep often fixes one error and meets the next.		All findings come back together, whatever order the choices arrived in.

  

  

    
What this validator catches: findings from its test cases
Click to expand
    
Every rule is checked on every call, in any order the choices arrive; one problem never hides another. Blocking findings stop the quote; approval findings need a person to sign off; everything else is computed.

    
1The order has 0 user licenses; a Hosted Voice order needs at least one.
22 locations have IP desk phones and each needs a site license, but the order has 1.
3The IP desk phones are not from the approved range; Claranet offers Polycom and Yealink IP desk phones.
4The reception console would monitor 31 users; the chosen console monitors up to 30.
5The reception console would monitor 251 users; the chosen console monitors up to 250.
6The order has 2 Busy Lamp Field licenses but no sidecar console to use them on.
7The order has 2 sidecar consoles but no Busy Lamp Field license to enable them.
82 users have fax messaging and each needs an additional DDI number, but the order adds 1.
945 users have Go Integrator Lite, which needs a desk phone to connect to, but the order has 44 desk phones.
10The customer needs meetings of 4 people; the chosen Webex package hosts up to 3.
11The customer needs meetings of 26 people; the chosen Webex package hosts up to 25.
12The customer needs meetings of 1,001 people; the chosen Webex package hosts up to 1000.
13The customer needs meeting recording, which is part of the Webex Premium package only.
14The customer needs custom call-queue wallboards, which come with Tollring Report Premier.
15Tollring Report Premier is aimed at customers with call-centre agents and the order has none; a person should confirm it is needed.
16The customer needs customizable or scheduled reports, but Tollring Insight provides only the template reports.
17The customer wants call recording for PCI purposes; the platform stores recordings to PCI DSS but this does not guarantee end-to-end compliance, so the compliance officer should confirm.
18A multi-line port covers 30 lines or fewer; the order ports 31 lines.
19The number port needs at least 20 working days but only 19 are available.
20The number port needs at least 105 working days but only 104 are available.
21The order states 50 user licenses in total; the fixed, mobile and functional licenses add up to 54.
22The order states a port lead time of 15 working days; the minimum for this port is 20.
23A single-window cut-over of 61 users has 2 engineers booked; one engineer day typically covers 30 users at a site, so a person should confirm the plan.
242 locations have IP desk phones and each needs a site license, but the order has 0.
25The customer needs meetings of 40 people; the chosen Webex package hosts up to 25.
26The number port needs at least 20 working days but only 5 are available.
27The order states 60 user licenses in total; the fixed, mobile and functional licenses add up to 54.

  

  

    
Scenarios and results
Click to expand
    
The recorded result of the validator for each scenario on this page: the request the AI agent sent, the verdict, and every finding, in the order they appear above.

    
1. Webex meeting size and port timing: Webex Standard for a 40-person meeting and a 6-day port window

    
The agent's request. Please quote Claranet Hosted Voice for 120 users (90 fixed, 20 mobile, 10 functional) with 3 site licenses for 3 locations with desk phones; the desk phones are Polycom, 100 in all. The order includes an Enterprise reception console monitoring 120 users and 4 Busy Lamp Field licenses and 4 sidecar consoles. The customer wants Webex Standard, with meetings of up to 40 people, and Tollring Insight. Numbers will be ported as a single DDI port of 120 lines with 6 working days available. The order states 115 user licenses in total and a port lead time of 10 working days. It is ready to send.

    
Verdict: Blocked.

    
    
      
  • Meeting larger than the Webex package. The customer needs meetings of 40 people; the chosen Webex package hosts up to 25.
    • 
      
  • Port lead time not available. The number port needs at least 10 working days but only 6 are available.
    • 
      
  • Stated user total does not match. The order states 115 user licenses in total; the fixed, mobile and functional licenses add up to 120.
    • 
    

    
2. Webex meeting size and port timing: The agent resubmits after fixing the errors

    
The agent's request. Please quote Claranet Hosted Voice for 120 users (90 fixed, 20 mobile, 10 functional) with 3 site licenses for 3 locations with desk phones; the desk phones are Polycom, 100 in all. The order includes an Enterprise reception console monitoring 120 users and 4 Busy Lamp Field licenses and 4 sidecar consoles. The customer wants Webex Premium, with meetings of up to 40 people, and Tollring Insight. Numbers will be ported as a single DDI port of 120 lines with 25 working days available. The order states 120 user licenses in total and a port lead time of 10 working days. It is ready to send.

    
Verdict: Allowed.

    
    
      
  • Order summary. 120 user licenses (90 fixed, 20 mobile, 10 functional), 3 site license(s), number port minimum lead time 10 working days.
    • 
    

    
3. Sites, sidecars and fax numbers: Two sites with one site license, a 45-user console and fax numbers

    
The agent's request. Please quote Claranet Hosted Voice for 66 users (60 fixed, 0 mobile, 6 functional) with 1 site license for 2 locations with desk phones; the desk phones are Yealink, 64 in all. The order includes a Small Business reception console monitoring 45 users, 2 Busy Lamp Field licenses and 0 sidecar consoles and fax messaging for 3 users with 1 additional DDI numbers. The customer wants no Webex package, and Tollring Insight. Numbers will be ported as a multi-line port of 28 lines with 20 working days available. The order states 66 user licenses in total and a port lead time of 15 working days. It is ready to send.

    
Verdict: Blocked.

    
    
      
  • Site licenses fewer than desk-phone sites. 2 locations have IP desk phones and each needs a site license, but the order has 1.
    • 
      
  • Too many users on the reception console. The reception console would monitor 45 users; the chosen console monitors up to 30.
    • 
      
  • BLF license without a sidecar. The order has 2 Busy Lamp Field licenses but no sidecar console to use them on.
    • 
      
  • Fax messaging without its own number. 3 users have fax messaging and each needs an additional DDI number, but the order adds 1.
    • 
      
  • Stated port lead time does not match. The order states a port lead time of 15 working days; the minimum for this port is 20.
    • 
    

    
4. Sites, sidecars and fax numbers: The agent resubmits after fixing the errors

    
The agent's request. Please quote Claranet Hosted Voice for 66 users (60 fixed, 0 mobile, 6 functional) with 2 site licenses for 2 locations with desk phones; the desk phones are Yealink, 64 in all. The order includes an Enterprise reception console monitoring 45 users, 2 Busy Lamp Field licenses and 2 sidecar consoles and fax messaging for 3 users with 3 additional DDI numbers. The customer wants no Webex package, and Tollring Insight. Numbers will be ported as a multi-line port of 28 lines with 20 working days available. The order states 66 user licenses in total and a port lead time of 20 working days. It is ready to send.

    
Verdict: Allowed.

    
    
      
  • Order summary. 66 user licenses (60 fixed, 0 mobile, 6 functional), 2 site license(s), number port minimum lead time 20 working days.
    • 
    

    
5. Port timing, wallboards and PCI: A complex port without a porting agreement, wallboards and PCI recording

    
The agent's request. Please quote Claranet Hosted Voice for 52 users (45 fixed, 5 mobile, 2 functional) with 1 site license for 1 location with desk phones; the desk phones are Polycom, 47 in all. The order includes no reception console. The customer wants Webex Premium, with meetings of up to 300 people and meeting recording, and Tollring Report Premier with custom call-queue wallboards. Calls are to be recorded for PCI purposes. Numbers will be ported as a complex port of 150 lines with 60 working days available from a provider BT has no porting agreement with. The handsets will be cut over in a single window for 52 users with 1 engineer booked. The order states 52 user licenses in total and a port lead time of 25 working days. It is ready to send.

    
Verdict: Blocked.

    
    
      
  • Port lead time not available. The number port needs at least 105 working days but only 60 are available.
    • 
      
  • Stated port lead time does not match. The order states a port lead time of 25 working days; the minimum for this port is 105.
    • 
      
  • Call recording for PCI. The customer wants call recording for PCI purposes; the platform stores recordings to PCI DSS but this does not guarantee end-to-end compliance, so the compliance officer should confirm.
    • 
      
  • Report Premier without call-centre agents. Tollring Report Premier is aimed at customers with call-centre agents and the order has none; a person should confirm it is needed.
    • 
      
  • Cut-over engineers below the typical day rate cover. A single-window cut-over of 52 users has 1 engineer booked; one engineer day typically covers 30 users at a site, so a person should confirm the plan.
    • 
    

    
6. Port timing, wallboards and PCI: The agent resubmits after fixing the errors

    
The agent's request. Please quote Claranet Hosted Voice for 52 users (45 fixed, 5 mobile, 2 functional) with 1 site license for 1 location with desk phones; the desk phones are Polycom, 47 in all. The order includes no reception console. The customer wants Webex Premium, with meetings of up to 300 people and meeting recording, and Tollring Report Premier with custom call-queue wallboards for 8 call-centre agents. Calls are to be recorded for PCI purposes. Numbers will be ported as a complex port of 150 lines with 105 working days available from a provider BT has no porting agreement with. The handsets will be cut over in a single window for 52 users with 2 engineers booked. The order states 52 user licenses in total and a port lead time of 105 working days. It is ready to send.

    
Verdict: Needs approval.

    
    
      
  • Call recording for PCI. The customer wants call recording for PCI purposes; the platform stores recordings to PCI DSS but this does not guarantee end-to-end compliance, so the compliance officer should confirm.
    • 
      
  • Order summary. 52 user licenses (45 fixed, 5 mobile, 2 functional), 1 site license(s), number port minimum lead time 105 working days.
    • 
    

    
7. Port timing, wallboards and PCI: The agent resubmits after fixing the errors

    
The agent's request. Please quote Claranet Hosted Voice for 52 users (45 fixed, 5 mobile, 2 functional) with 1 site license for 1 location with desk phones; the desk phones are Polycom, 47 in all. The order includes no reception console. The customer wants Webex Premium, with meetings of up to 300 people and meeting recording, and Tollring Report Premier with custom call-queue wallboards for 8 call-centre agents. The customer works to PCI requirements. Numbers will be ported as a complex port of 150 lines with 105 working days available from a provider BT has no porting agreement with. The handsets will be cut over in a single window for 52 users with 2 engineers booked. The order states 52 user licenses in total and a port lead time of 105 working days. It is ready to send.

    
Verdict: Allowed.

    
    
      
  • Order summary. 52 user licenses (45 fixed, 5 mobile, 2 functional), 1 site license(s), number port minimum lead time 105 working days.
    • 
    

  

  

    
Narration transcript
Click to expand
    
The text of the narrated walkthrough, step by step.

    
    
      
  1. Welcome to a demo of Predictika's Validator. An AI sales agent prepares an order for Claranet UK Hosted Voice for a mid-sized business: how many fixed, mobile and functional users, how many sites with desk phones, and more. Before the order goes out, the agent sends it to Predictika, which checks it against a declarative model of the public Hosted Voice service description and returns a verdict, every reason and the figures it computed.
    2. 
      
  2. I will start with the first request by the agent.
    3. 
      
  3. The agent says. Please quote Claranet Hosted Voice for 66 users (60 fixed, 0 mobile, 6 functional). The order includes a Small Business reception console monitoring 45 users, 2 Busy Lamp Field licenses and 0 sidecar consoles and fax messaging for 3 users. The rest of the request is on screen.
    4. 
      
  4. Before it goes out, the agent calls the validator.
    5. 
      
  5. Blocked, with five findings, all in one answer. 2 locations have IP desk phones and each needs a site license, but the order has 1. The reception console would monitor 45 users; the chosen console monitors up to 30. The order has 2 Busy Lamp Field licenses but no sidecar console to use them on. The other two are on screen.
    6. 
      
  6. The validator returned five blocking findings in one answer. A check that reads one field at a time would pass most of this; it shows only when the choices in the quote are checked against each other.
    7. 
      
  7. What this shows: for a port lead time that depends on the port type and on a porting agreement, a rules-based CPQ is error-prone for this.
    8. 
      
  8. Now the agent resubmits.
    9. 
      
  9. The corrected request. It changes the site licenses to 2, the reception console to enterprise, the BLF licenses / sidecars to 2 / 2, the fax users / additional DDIs to 3 / 3 and the stated port lead time to 20 working days.
    10. 
      
  10. It calls the validator again.
    11. 
      
  11. This time the validator clears it.
    12. 
      
  12. All five earlier findings are cleared, and the validator's figure matches the quote.
    13. 
      
  13. Five problems caught in one call, fixed in one pass, and a clean quote. That is the value of Predictika's validator: catching mistakes before they reach the customer. Now you can try the other scenarios yourself.
    14.