Predictika · Airline seating program quotes

An AI sales agent's airline seating program quote, checked before it goes out

An AI sales agent prepares a seating program quote for a fictional airline: seat family, aircraft type, cabin class, options, new-seat or retrofit program, delivery date and seat counts. Before it goes out, the agent sends it to Predictika, which checks it against a declarative model of the program rules and returns a verdict, every reason and the program figures it computed.

Scope: airline passenger seating programs: business, premium economy and economy seat families, new deliveries and Pinnacle refresh retrofits, by aircraft type. See everything this validator covers

This validator models airline seating program quotes for a set of passenger seat families, not just the scenarios shown below.

  • Seat families — Aurora (single-aisle business suite), Elements and Diamond (widebody business), Aspire, Pinnacle, Meridian and Spectrum (economy), and the Pinnacle MiQ premium economy conversion.
  • Aircraft and cabin — the seat family must be offered for the aircraft type, and the cabin class on the quote must match the seat or refresh path.
  • Options — suite door, seat-back screen, tablet holder, USB power and bi-fold tray, by seat family or retrofit path.
  • Retrofit programs — Pinnacle Aspire, Aspire+ and MiQ refresh paths, with a certification plan required.
  • Program size and timing — seats per aircraft, program totals, the total stated on the quote, minimum program size and minimum lead time from order to delivery.
  • Approvals — custom trim and finish, very large programs and delivery dates close to the minimum lead time.

Any seating program quote for these seat families that touches aircraft fit, options, retrofit paths, program size or delivery timing is in scope — not only the scenarios pictured here. Not covered: prices (Collins publishes no seating prices, so this validator produces no price build-up or line-item quote), actuation and other product lines, airframer contracts, and any vendor CPQ platform. Assumptions: aircraft applicability for several families, lead times, minimum programs, per-aircraft limits and approval thresholds are invented illustrative values.

The AI sales agentBuilds the seating program quote from the conversation and says it is ready.
Predictika validatorChecks every rule at once and returns the verdict, each finding, and the computed program figures.

6 scenarios in 3 groups · each group runs from the agent’s first attempt to the outcome · click one to switch

What the agent proposes

The AI sales agent says

Illustrative agent statement. The validator receives the structured request below.

Proposing agent: AI sales agent (scripted)

Before sending, the agent must call Recorded run

Predictika validator


      
Waiting for the call.

Where rules-based CPQ gets it wrong

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Our assessment of what a typical rules-based CPQ (product rules, price rules and validation rules, as in Salesforce CPQ) does with the same cases. It is a judgment about effort and reliability, not a claim that nothing can be built.

What the validator caughtTypical rules-based CPQPredictika
A seat family quoted for an aircraft type it is not offered onOnly with care
Seat-to-aircraft applicability is usually a table of product rules. It works, but every new seat family or aircraft adds rules someone must keep in step.
Applicability comes from the seat and aircraft records, so a new family is a new row, not a new rule.
Options that depend on the seat family, or on which retrofit path was chosenOnly with workarounds
The same option is allowed or not depending on two other choices. Rules have to be written for each combination, and they drift as paths are added.
The option capability is computed from the seat family and the retrofit path on every call.
A total seat count stated on the quote that differs from seats per aircraft times aircraftOnly with care
A validation rule can compare them, but only if the stated total is a field on the quote, which it rarely is.
The stated total travels with the quote and is compared with the computed total on every call.
A delivery date that is too soon, or only just far enough out, for the seat family or retrofitOnly with care
Lead time has to be computed from two dates, and a near-limit approval is a second rule on top of the block.
The lead time is computed from the order and delivery dates; short is a block, close to the minimum is an approval.
Every problem returned in one answerOnly with workarounds
Rules tend to fire as a step is completed, so a rep often fixes one error and meets the next.
All findings come back together, whatever order the choices arrived in.

What this validator catches: findings from its test cases

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Every rule is checked on every call, in any order the choices arrive; one problem never hides another. Blocking findings stop the quote; approval findings need a person to sign off; everything else is computed.

1Aurora business class suite is not offered for the Airbus A350.
2the quote is for Business class but this seat and refresh path serve a different cabin class.
3a suite door is not available on the Diamond business class seat.
4a seat-back screen is not available with this seat and refresh path.
5USB power is not available with this seat and refresh path.
6a new-seat program takes no Pinnacle refresh path, but the quote has Aspire.
7a retrofit program needs the Pinnacle seat as its base and a refresh path (Pinnacle Aspire, Aspire+ or MiQ); the quote has Aspire economy seat.
8a retrofit needs engineering and certification work, and the quote has no certification plan.
9delivery 8 months after order is under the 9 month minimum lead time.
1025 seats per aircraft is above the 24 this seat family is quoted for.
11297 seats per aircraft is above the 296 seats the Boeing 787 is modeled to carry.
1222 seats in total is under the 24 seat minimum program for Aurora business class suite.
13the quote states 200 seats in total, but 36 seats per aircraft on 6 aircraft is 216.
14a custom trim and finish adds engineering work; it needs program management approval.
15delivery 26 months after order is within 3 months of the 24 month minimum lead time; confirm the delivery schedule with the customer.
16801 seats in total is above 800 and needs program management approval.

Scenarios and results

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The recorded result of the validator for each scenario on this page: the request the AI agent sent, the verdict, and every finding, in the order they appear above.

1. Single-aisle business suites: Business suites quoted for an aircraft they are not offered on

The agent's request. Please quote Aurora business class suites for 4 Airbus A350 aircraft: 12 seats per aircraft, ordered November 2026 for delivery in November 2029, with suite doors. The quote states 48 seats in total. It is ready to send.

Verdict: Blocked.

  • Seat not offered for this aircraft. Aurora business class suite is not offered for the Airbus A350.

2. Single-aisle business suites: The agent resubmits after fixing the errors

The agent's request. Please quote Aurora business class suites for 4 Airbus A320 family aircraft: 12 seats per aircraft, ordered November 2026 for delivery in November 2029, with suite doors. The quote states 48 seats in total. It is ready to send.

Verdict: Allowed.

  • Program summary. Aurora business class suite on the Airbus A320 family totals 48 seats (12 per aircraft on 4 aircraft) with a 24 month minimum lead time; delivery 36 months after order.

3. Pinnacle retrofit: Aspire refresh with options that need a different path

The agent's request. Please quote a Pinnacle Aspire retrofit of Pinnacle economy seats for 4 Boeing 737 family aircraft: 160 seats per aircraft, ordered November 2026 for delivery in July 2027, with 11.5-inch seat-back screens, USB power and bi-fold tray tables. The quote states 640 seats in total. It is ready to send.

Verdict: Blocked.

  • USB power not available. USB power is not available with this seat and refresh path.
  • Bi-fold tray not available. A bi-fold tray table is not available with this seat and refresh path.
  • Lead time too short. Delivery 8 months after order is under the 9 month minimum lead time.
  • No certification plan. A retrofit needs engineering and certification work, and the quote has no certification plan.

4. Pinnacle retrofit: The agent resubmits after fixing the errors

The agent's request. Please quote a Pinnacle Aspire+ retrofit of Pinnacle economy seats for 4 Boeing 737 family aircraft: 160 seats per aircraft, ordered November 2026 for delivery in January 2028, with 11.5-inch seat-back screens, USB power and bi-fold tray tables. A certification plan is in place. The quote states 640 seats in total. It is ready to send.

Verdict: Allowed.

  • Program summary. Pinnacle economy seat on the Boeing 737 family totals 640 seats (160 per aircraft on 4 aircraft) with a 9 month minimum lead time; delivery 14 months after order.

5. Widebody business suites: Stated total and delivery date do not hold up

The agent's request. Please quote Elements business class suites for 6 Airbus A350 aircraft: 36 seats per aircraft, ordered November 2026 for delivery in July 2028, with suite doors. The quote states 200 seats in total. It is ready to send.

Verdict: Blocked.

  • Stated total does not match. The quote states 200 seats in total, but 36 seats per aircraft on 6 aircraft is 216.
  • Lead time too short. Delivery 20 months after order is under the 24 month minimum lead time.

6. Widebody business suites: The agent resubmits after fixing the errors

The agent's request. Please quote Elements business class suites for 6 Airbus A350 aircraft: 36 seats per aircraft, ordered November 2026 for delivery in November 2028, with suite doors and a custom trim and finish. The quote states 216 seats in total. It is ready to send.

Verdict: Needs approval.

  • Custom finish needs approval. A custom trim and finish adds engineering work; it needs program management approval.
  • Delivery near the minimum lead time. Delivery 24 months after order is within 3 months of the 24 month minimum lead time; confirm the delivery schedule with the customer.
  • Program summary. Elements business class suite on the Airbus A350 totals 216 seats (36 per aircraft on 6 aircraft) with a 24 month minimum lead time; delivery 24 months after order.

Narration transcript

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The text of the narrated walkthrough, step by step.

  1. Welcome to a demo of Predictika's Validator. An AI sales agent prepares a seating program quote for a fictional airline: seat family, aircraft type, cabin class, and more. Before it goes out, the agent sends it to Predictika, which checks it against a declarative model of the program rules and returns a verdict, every reason and the program figures it computed.
  2. I will start with the first request by the agent.
  3. The agent says. Please quote Aurora business class suites for 4 Airbus A350 aircraft: 12 seats per aircraft, ordered November 2026 for delivery in November 2029, with suite doors. The quote states 48 seats in total. The rest of the request is on screen.
  4. Before it goes out, the agent calls the validator.
  5. Blocked, with one finding, all in one answer. Aurora business class suite is not offered for the Airbus A350.
  6. The validator returned one blocking finding in one answer. A check that reads one field at a time would pass most of this; it shows only when the choices in the quote are checked against each other.
  7. What this shows: for a seat family quoted for an aircraft type it is not offered on, a rules-based CPQ is error-prone for this.
  8. Now the agent resubmits.
  9. The corrected request. It changes the aircraft to Airbus A320 family.
  10. It calls the validator again.
  11. This time the validator clears it.
  12. The earlier finding is cleared, and the validator's figure matches the quote.
  13. One problem caught in one call, fixed in one pass, and a clean quote. That is the value of Predictika's validator: catching mistakes before they reach the customer. Now you can try the other scenarios yourself.