Predictika · Comcast Business Internet quotes
An AI sales agent prepares a quote for small-business Internet with static IPs, Business Voice or VoiceEdge, TV and Connection Pro backup: address type, speed, term, equipment, discounts and lead time, in US dollars. Before it goes out, the agent sends it to Predictika, which checks it against a declarative model of the serviceability, dependency and pricing rules, compares the monthly total and one-time charges the quote states with the computed ones, and returns every finding together with the line-item quote. This is an illustrative model built from public product naming with fictional prices; it is not Comcast's internal rule set.
This validator models one product line: small-business Internet, Voice and TV bundle quoting, covering serviceability, equipment dependencies and commercial terms. It handles any address type, speed tier, or Voice and TV combination that such a quote can contain, not only the scenarios shown on this page.
7 scenarios in 4 groups · each group runs from the agent’s first attempt to the outcome · click one to switch
Illustrative agent statement. The validator receives the structured request below.
Proposing agent: AI sales agent (scripted)
Before sending, the agent must call Recorded run
What this means
Our assessment of what a typical rules-based CPQ (product rules, price rules and validation rules, as in Salesforce CPQ) does with the same cases. It is a judgment about effort and reliability, not a claim that nothing can be built.
| What the validator caught | Typical rules-based CPQ | Predictika |
|---|---|---|
| Speed tiers that depend on address type, with a minimum term for the fastest speeds | Only with care Availability by rural, metro cable and fiber-lit address can be a rule, but it only works when the address type is a field on the quote, and the term minimums for 1.25 Gig and 2 Gig have to be kept in step with it as tiers change. | Address type, speed and term are checked together on every call, so a 1 Gig quote at a rural address and a 2 Gig quote on 12 months are both stopped with the reason. |
| Static IPs, Business Voice and Connection Pro that all depend on the leased gateway | Only with care Each add-on can carry its own dependency rule, but a customer-owned modem has to be tested against every one of them, and a new add-on needs its own rule or it slips through. | Static IPs, voice and backup are each checked against the modem choice, so one customer-owned modem returns every dependent finding in a single answer. |
| Voice capacity that depends on both the voice product and the internet speed | Only with workarounds Basic lines are limited by gateway ports while VoiceEdge seats are limited by the internet speed tier. Two different limits on two different products usually end up as a manual check by a sales engineer. | Basic lines are held to the 8-port limit and VoiceEdge seats to the limit of the chosen speed, each with the number and the reason. |
| Custom discount authority that depends on both the discount size and the term length | Only with care A rep limit and a manager limit are easy to write; allowing them only on 24 and 36 month terms, and blocking anything above the manager limit, is a third condition that is easy to leave out of step. | Discounts are checked against the term and both limits: 15 percent on 24 months goes to a manager, 15 percent on 12 months is blocked. |
| Standard lead time at the address against the customer's need-by date, with an expedite fee | Only with workarounds Lead time depends on the address type, and the customer's date comes from the conversation. Comparing the two and adding an approval and a fee is rarely modeled and is usually left to a person. | The need-by date is compared with the lead time for the address on every call, and the approval and the $250 fee appear together. |
| Stated monthly total and stated one-time charges that must match the computed ones | Only with workarounds A validation rule can compare a stated figure with a calculated one only if the stated figure is a field on the quote, which it rarely is. | The stated monthly total and one-time charges travel with the quote and are compared with the computed figures on every call. |
Every rule is checked on every call, in any order the choices arrive; one problem never hides another. Blocking findings stop the quote; approval findings need a person to sign off; everything else is computed.
| 1 | 12 Business Voice lines exceed the 8 gateway ports; use VoiceEdge. |
| 2 | 15 percent custom discount is above the 10 percent a sales rep can give; a manager can approve up to 20 percent. |
| 3 | 25 VoiceEdge seats exceed the 20 seats Business Internet 500 Mbps can carry. |
| 4 | A block of 13 static IPs needs 500 Mbps or faster; Business Internet 300 Mbps is too slow. |
| 5 | An 8 percent custom discount is not allowed on a 12 month term (maximum 20 percent, and only on 24 or 36 months). |
| 6 | Business Internet 1 Gig is not available at a rural cable area address. |
| 7 | Business Internet 2 Gig requires at least a 24 month agreement; the quote has 12 months. |
| 8 | Business Voice requires the leased gateway. |
| 9 | Connection Pro backup needs the leased gateway and an agreement of 12 months or longer. |
| 10 | Fiber-lit buildings need a professional installation; self-install is not available. |
| 11 | Public viewing needs a TV Standard or Preferred package. |
| 12 | Standard lead time at this address is 14 days but service is needed in 7 days; expedite needs approval and a $250.00 fee. |
| 13 | Stated monthly total does not match: the agent stated $297.00; the validator computes $330.00. |
| 14 | Stated one-time charges do not match: the agent stated $0.00; the validator computes $99.00. |
| 15 | Static IP addresses require the leased gateway; a customer-owned modem cannot carry them. |
| 16 | Voice lines and voice service, or TV boxes and TV service, do not match. |
The recorded result of the validator for each scenario on this page: the request the AI agent sent, the verdict, and every finding, in the order they appear above.
The agent's request. Please quote Harborview Grill, a metro cable area address: Business Internet 500 Mbps on a 36 month agreement with the leased gateway, 12 Business Voice lines, the TV Starter package with 3 boxes shown to the public, and Connection Pro backup. The quote states $602.50 per month and $0.00 in one-time charges. It is ready to send.
Verdict: Blocked.
The agent's request. Please quote Harborview Grill, a metro cable area address: Business Internet 500 Mbps on a 36 month agreement with the leased gateway, 12 VoiceEdge seats, the TV Standard package with 3 boxes shown to the public, and Connection Pro backup. The quote states $702.50 per month and $0.00 in one-time charges. It is ready to send.
Verdict: Allowed.
The agent's request. Please quote Atlas Legal Partners, a fiber-lit building address: Business Internet 2 Gig on a 12 month agreement with the leased gateway and self-installation, a block of 13 static IPs, 30 VoiceEdge seats, and service needed in 45 days. The quote states $1,427.00 per month and $0.00 in one-time charges. It is ready to send.
Verdict: Blocked.
The agent's request. Please quote Atlas Legal Partners, a fiber-lit building address: Business Internet 2 Gig on a 36 month agreement with the leased gateway, a block of 13 static IPs, 30 VoiceEdge seats, and service needed in 45 days. The quote states $1,377.50 per month and $0.00 in one-time charges. It is ready to send.
Verdict: Allowed.
The agent's request. Please quote Northgate Dental Group, a metro cable area address: Business Internet 1.25 Gig on a 12 month agreement with the leased gateway, 6 Business Voice lines, the TV Standard package with 4 boxes, a custom discount of 15 percent, and service needed in 7 days. The quote states $517.50 per month and $349.00 in one-time charges. It is ready to send.
Verdict: Blocked.
The agent's request. Please quote Northgate Dental Group, a metro cable area address: Business Internet 1.25 Gig on a 24 month agreement with the leased gateway, 6 Business Voice lines, the TV Standard package with 4 boxes, a custom discount of 15 percent, and service needed in 7 days. The quote states $492.50 per month and $349.00 in one-time charges. It is ready to send.
Verdict: Needs approval.
The agent's request. Please quote Sunrise Print Shop, a metro cable area address: Business Internet 1 Gig on a 24 month agreement with the leased gateway, a block of 5 static IPs, and 4 Business Voice lines. The quote states $297.00 per month and $99.00 in one-time charges. It is ready to send.
Verdict: Blocked.
The text of the narrated walkthrough, step by step.