Predictika · Comcast Business site quotes

An AI sales agent's site quote, checked before it goes out

An AI sales agent prepares a quote for a business site: coax Business Internet or fiber Ethernet Dedicated Internet, ActiveCore SD-WAN, Connection Pro backup, VoiceEdge seats and fiber construction, in US dollars. Before it goes out, the agent sends it to Predictika, which checks it against a declarative model of the availability, construction, voice and discount rules, compares the total and monthly charge the quote states with the computed ones, and returns every finding together with the line-item quote. This is an illustrative model built from public product naming with fictional prices; it is not Comcast's internal rule set.

Scope: site quotes for Comcast Business Internet, Ethernet Dedicated Internet, ActiveCore SD-WAN and VoiceEdge, with fiber construction. See everything this validator covers

This validator models one product line: connectivity, SD-WAN and voice quoting for a business site, including fiber construction charges. It handles any site, access type, SD-WAN tier or voice seat count that such a quote can contain, not only the scenarios shown on this page.

  • Covered: access — coax Business Internet and fiber Ethernet Dedicated Internet, checked against the speeds offered, the building limit, whether coax is available at the site, and the agreement terms allowed for fiber.
  • Covered: construction — the per-foot cost to reach fiber, the term-based waiver, and the thresholds for capital approval and for not feasible.
  • Covered: SD-WAN and voice — Standard and Premium SD-WAN (Premium on coax needs Connection Pro backup), VoiceEdge seat pricing, and the seat limit on coax.
  • Covered: commercial terms — redundant fiber path pricing, the term discount for fiber, install interval against the need date, discount authority by contract value, the line-item quote, and the total and monthly charge the agent states.
  • Not covered — residential and media products, other carriers, taxes and fees, credit checks, and real prices or policy. Other areas can be added.
  • Labeled as assumptions — every site, price, limit and threshold in the model is an invented illustrative value built from public product naming, not Comcast data.
The AI sales agentBuilds the site quote from the conversation and says it is ready.
Predictika validatorChecks every rule at once and returns the verdict, each finding, and the computed figures.

6 scenarios in 3 groups · each group runs from the agent’s first attempt to the outcome · click one to switch

What the agent proposes

The AI sales agent says

Illustrative agent statement. The validator receives the structured request below.

Proposing agent: AI sales agent (scripted)

Before sending, the agent must call Recorded run

Predictika validator


      
Waiting for the call.

Where rules-based CPQ gets it wrong

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Our assessment of what a typical rules-based CPQ (product rules, price rules and validation rules, as in Salesforce CPQ) does with the same cases. It is a judgment about effort and reliability, not a claim that nothing can be built.

What the validator caughtTypical rules-based CPQPredictika
Fiber construction cost computed from site distance, reduced by a term-based waiver, then routed by amountOnly with workarounds
The cost depends on feet to fiber, the waiver depends on the agreement term, and the result decides between approved, needs capital approval and not feasible. Chaining a computed amount into a threshold with two outcomes is usually done outside the rules, by a person.
The construction cost, the waiver for the term and the two thresholds are evaluated together on every call, and the amount appears in the finding.
Voice seat limits and SD-WAN backup that change with the type of accessOnly with care
Each limit can be written as a rule, but the same seat count or SD-WAN tier is fine on fiber and not on coax, so every rule needs the access type as a condition and has to be kept in step as products change.
Seat counts and SD-WAN backup are checked against the access type on every call, so one quote that breaks both returns both findings in one answer.
Install interval that depends on access type and on whether construction is needed, against the customer's deadlineOnly with care
Coax, lit fiber and fiber that needs a build have different intervals, and the customer's date comes from the conversation. Comparing the two is easy to leave out when a new access type is added.
The interval for the access type and the build is compared with the need date on every call, with both numbers in the finding.
Discount authority that depends on contract value, with a rep limit, an approval band and a maximumOnly with care
A single discount limit is easy; one that changes with the gross contract value and has a rep level, an approver level and a hard stop needs the value computed first and then three outcomes.
The gross contract value is computed first and the requested discount is held to the rep limit, the approval band or the maximum for that value.
Redundant fiber path that needs fiber access and a building with diverse entry, priced as an upliftOnly with care
The path is only possible when two conditions hold, one on the product and one on the building, and the uplift then has to flow into the term discount and every total.
The path is checked against both conditions and the uplift is added as its own line before the term discount is applied.
Stated total and stated monthly charge that must match the computed onesOnly with workarounds
A rule can compare a stated figure with a calculated one only if the stated figure is a field on the quote, which it rarely is, and the calculation has to include every discount and waiver.
The stated total and monthly charge travel with the quote and are compared with the computed figures on every call; a difference blocks the quote.

What this validator catches: findings from its test cases

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Every rule is checked on every call, in any order the choices arrive; one problem never hides another. Blocking findings stop the quote; approval findings need a person to sign off; everything else is computed.

110 percent discount exceeds the 8 percent maximum for a $4,100.00 gross contract.
2100000 Mbps exceeds the 10000 Mbps Ethernet Dedicated Internet the building at Chicago office supports.
351 VoiceEdge seats need Ethernet Dedicated Internet for voice quality; Business Internet (coax) supports up to 50.
46 percent discount is above the 3 percent rep authority; approvable up to 8 percent.
5A redundant fiber path needs Ethernet Dedicated Internet and diverse building entry; Chicago office does not qualify.
6ActiveCore Premium SD-WAN on Business Internet (coax) needs Connection Pro wireless backup.
7Business Internet (coax) is not available at Rural agricultural site.
8Business Internet is not offered at 10000 Mbps; use Ethernet Dedicated Internet.
9Ethernet Dedicated Internet needs a 36 or 60 month term; quoted 24.
10Fiber construction of $180,000.00 at Rural agricultural site is above the $150,000.00 feasibility limit.
11Fiber construction of $72,000.00 at Atlanta warehouse is above the $50,000.00 limit and needs capital approval.
12Stated monthly charge does not match: the agent stated $1,000.00; the validator computes $1,350.00.
13Stated total does not match: the agent stated $448,590.00; the validator computes $472,200.00.
14The 120 day install interval misses the 60 day need date.

Scenarios and results

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The recorded result of the validator for each scenario on this page: the request the AI agent sent, the verdict, and every finding, in the order they appear above.

1. Chicago voice and SD-WAN: Chicago coax with Premium SD-WAN and 80 voice seats

The agent's request. Please quote Lakeshore Logistics: Business Internet 1 Gbps at the Chicago office on a 36 month term, ActiveCore Premium SD-WAN, 80 VoiceEdge seats, and service needed in 60 days. The quote states $89,780.00 in total and $2,480.00 per month. It is ready to send.

Verdict: Blocked.

  • Premium SD-WAN needs Connection Pro backup. ActiveCore Premium SD-WAN on Business Internet (coax) needs Connection Pro wireless backup.
  • Too many voice seats for Business Internet. 80 VoiceEdge seats need Ethernet Dedicated Internet for voice quality; Business Internet (coax) supports up to 50.

2. Chicago voice and SD-WAN: Same site on Ethernet Dedicated Internet

The agent's request. Please quote Lakeshore Logistics: Ethernet Dedicated Internet 1 Gbps at the Chicago office on a 36 month term, ActiveCore Premium SD-WAN, 80 VoiceEdge seats, and service needed in 60 days. The quote states $129,580.00 in total and $3,530.00 per month. It is ready to send.

Verdict: Allowed.

  • Quote summary. Contract total $129,580.00: monthly charge $3,530.00, gross contract value $129,580.00, fiber construction $0.00.

3. Atlanta fiber build: Atlanta fiber build with a 20 percent discount

The agent's request. Please quote Peachtree Cold Storage: Ethernet Dedicated Internet 1 Gbps at the Atlanta warehouse on a 36 month term, ActiveCore Standard SD-WAN, 25 VoiceEdge seats, a 20 percent discount, and service needed in 150 days. The quote states $111,216.00 in total and $2,070.00 per month. It is ready to send.

Verdict: Blocked.

  • Discount above the maximum. 20 percent discount exceeds the 15 percent maximum for a $139,020.00 gross contract.
  • Fiber construction needs capital approval. Fiber construction of $72,000.00 at Atlanta warehouse is above the $50,000.00 limit and needs capital approval.

4. Atlanta fiber build: Atlanta fiber build with a 3 percent discount

The agent's request. Please quote Peachtree Cold Storage: Ethernet Dedicated Internet 1 Gbps at the Atlanta warehouse on a 36 month term, ActiveCore Standard SD-WAN, 25 VoiceEdge seats, a 3 percent discount, and service needed in 150 days. The quote states $134,849.40 in total and $2,070.00 per month. It is ready to send.

Verdict: Needs approval.

  • Fiber construction needs capital approval. Fiber construction of $72,000.00 at Atlanta warehouse is above the $50,000.00 limit and needs capital approval.
  • Quote summary. Contract total $134,849.40: monthly charge $2,070.00, gross contract value $139,020.00, fiber construction $72,000.00.

5. Headquarters bundle: Headquarters bundle, stated total off

The agent's request. Please quote Keystone Health Network: Ethernet Dedicated Internet 10 Gbps at the Philadelphia HQ on a 60 month term, a redundant fiber path, ActiveCore Premium SD-WAN, 60 VoiceEdge seats, and service needed in 60 days. The quote states $448,590.00 in total and $7,820.00 per month. It is ready to send.

Verdict: Blocked.

  • Stated total does not match. Stated total does not match: the agent stated $448,590.00; the validator computes $472,200.00.

6. Headquarters bundle: Headquarters bundle, stated total corrected

The agent's request. Please quote Keystone Health Network: Ethernet Dedicated Internet 10 Gbps at the Philadelphia HQ on a 60 month term, a redundant fiber path, ActiveCore Premium SD-WAN, 60 VoiceEdge seats, and service needed in 60 days. The quote states $472,200.00 in total and $7,820.00 per month. It is ready to send.

Verdict: Allowed.

  • Quote summary. Contract total $472,200.00: monthly charge $7,820.00, gross contract value $472,200.00, fiber construction $0.00.

Narration transcript

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The text of the narrated walkthrough, step by step.

  1. Welcome to a demo of Predictika's Validator. An AI sales agent prepares a quote for a business site: coax Business Internet or fiber Ethernet Dedicated Internet, ActiveCore SD-WAN, Connection Pro backup, and more. Before it goes out, the agent sends it to Predictika, which checks it against a declarative model of the availability, construction, voice and discount rules, compares the total and monthly charge the quote states with the computed ones, and returns every finding together with the line-item quote. This is an illustrative model built from public product naming with fictional prices; it is not Comcast's internal rule set.
  2. I will start with the first request by the agent.
  3. The agent says. Please quote Lakeshore Logistics: Business Internet 1 Gbps at the Chicago office on a 36 month term, ActiveCore Premium SD-WAN, 80 VoiceEdge seats, and service needed in 60 days. The quote states $89,780.00 in total and $2,480.00 per month. The rest of the request is on screen.
  4. Before it goes out, the agent calls the validator.
  5. Blocked, with two findings, all in one answer. ActiveCore Premium SD-WAN on Business Internet (coax) needs Connection Pro wireless backup. 80 VoiceEdge seats need Ethernet Dedicated Internet for voice quality; Business Internet (coax) supports up to 50.
  6. The validator returned two blocking findings in one answer. A check that reads one field at a time would pass most of this; it shows only when the choices in the quote are checked against each other.
  7. What this shows: for voice seat limits and SD-WAN backup that change with the type of access, a rules-based CPQ is error-prone for this.
  8. Now the agent resubmits.
  9. The corrected request. It changes the access service to Ethernet Dedicated Internet 1 Gbps, the stated total to $129,580 and the stated monthly charge to $3,530.
  10. It calls the validator again.
  11. This time the validator clears it.
  12. The validator also returns the line-item quote. It starts with Ethernet Dedicated Internet 1 Gbps and ActiveCore Premium SD-WAN; the other three lines are on screen.
  13. Both earlier findings are cleared, and the validator's total, $129,580.00, matches the quote.
  14. Two problems caught in one call, fixed in one pass, and a clean $129,580 quote. That is the value of Predictika's validator: catching mistakes before they reach the customer. Now you can try the other scenarios yourself.