Predictika · Cloud subscription quotes
An AI sales agent prepares an Elastic Cloud Hosted subscription quote: the tier (Standard, Gold, Platinum or Enterprise), the features the customer wants, support contacts, the response and uptime promises, billing and cross-cluster replication. Before it goes out, the agent sends it to Predictika, which checks it against a declarative model of Elastic's public subscription and pricing pages and returns a verdict, every reason and the figures it computed.
This validator models Elastic Cloud Hosted subscription quotes across the Standard, Gold, Platinum and Enterprise tiers, not just the scenarios shown below.
Any Elastic Cloud Hosted quote that touches these rules is in scope — not only the scenarios pictured here. Not covered: prices (the public pages give only starting prices that depend on sizing, so this validator produces no price build-up), Serverless projects, self-managed subscriptions, features whose public tier listing is unclear, and contract terms.
7 scenarios in 3 groups · each group runs from the agent’s first attempt to the outcome · click one to switch
Illustrative agent statement. The validator receives the structured request below.
Proposing agent: AI sales agent (scripted)
Before sending, the agent must call Recorded run
What this means
Our assessment of what a typical rules-based CPQ (product rules, price rules and validation rules, as in Salesforce CPQ) does with the same cases. It is a judgment about effort and reliability, not a claim that nothing can be built.
| What the validator caught | Typical rules-based CPQ | Predictika |
|---|---|---|
| Features that depend on the subscription tier | Only with care Each feature has a minimum tier; a rules-based CPQ needs a dependency rule per feature and a rep can still save a quote that mixes them. | Tier and every feature are checked together on each call. |
| A feature unsupported on one tier through one marketplace | Only with workarounds APM on Standard bought through the AWS Marketplace is a cross-line rule between tier, feature and sales channel. | Tier, channel and feature are compared on every call. |
| Region rules tied to billing and replication partner | Only with workarounds AWS GovCloud (US) is annual only and replication needs a matching tier, which spans several selections. | Region, billing and remote tier are checked together. |
| Support promises that must match the tier | Only with care Contacts, response target and uptime SLA each have a per-tier limit that must be kept in step with Elastic's pages. | Contacts, response target and stated SLA are checked against the tier. |
| Every problem returned in one answer | Only with workarounds Rules tend to fire as the quote is saved or a step is completed, so a rep often fixes one error and meets the next. | All findings come back together, whatever order the choices arrived in. |
Every rule is checked on every call, in any order the choices arrive; one problem never hides another. Blocking findings stop the quote; approval findings need a person to sign off; everything else is computed.
| 1 | Custom plugins are available from the Gold tier up. |
| 2 | PDF and PNG reports are available from the Gold tier up. |
| 3 | Machine learning anomaly detection is available from the Platinum tier up. |
| 4 | Single sign-on (SAML, OpenID Connect, Kerberos, JWT) for the Elastic Stack is available from the Platinum tier up. |
| 5 | Ransomware prevention in Elastic Security is available from the Platinum tier up. |
| 6 | Host isolation in Elastic Security is available from the Platinum tier up. |
| 7 | Attack Discovery in Elastic Security is available only on the Enterprise tier. |
| 8 | Searchable snapshots and the frozen data tier are available only on the Enterprise tier. |
| 9 | Encryption at rest with your own AWS KMS, Azure Key Vault or GCP KMS keys is available only on the Enterprise tier. |
| 10 | Elastic Cloud SAML single sign-on to the Cloud console is available only on the Enterprise tier. |
| 11 | Elastic Rerank is available only on the Enterprise tier. |
| 12 | Agent Builder is available only on the Enterprise tier. |
| 13 | The Elastic Inference Service is available only on the Enterprise tier. |
| 14 | The Elastic Inference Service carries additional usage charges; a person should confirm the customer accepts them. |
| 15 | Elastic APM is not supported on the Standard tier when purchased through the AWS Marketplace. |
| 16 | The selected alerting connectors are not in this tier; chat and ticketing actions start at Gold, ServiceNow and OpsGenie style actions at Platinum, generative AI connectors at Enterprise. |
| 17 | Same-region cross-cluster replication starts at Platinum; cross-region and cross-environment replication are Enterprise only. |
| 18 | Cross-cluster operations require the same subscription tier on every cluster involved; the remote cluster is on a different tier or none is named. |
| 19 | The quote states a monthly uptime SLA of 99.9 percent; the SLA is 99.95 percent. |
| 20 | The 99.95 percent monthly uptime SLA applies to the Platinum and Enterprise tiers only. |
| 21 | The quote has 3 support contacts; this tier includes 2. |
| 22 | The quote has 7 support contacts; this tier includes 6. |
| 23 | The quote has 9 support contacts; this tier includes 8. |
| 24 | The quote promises a support response target that this tier does not include; Gold is urgent in 4 business hours, Platinum urgent in 1 hour, Enterprise urgent in 30 minutes. |
| 25 | The FedRAMP-authorized region is AWS GovCloud (US); the provider on the quote is not AWS. |
| 26 | Elastic Cloud subscriptions on AWS GovCloud (US) are available only annually, not monthly. |
| 27 | Service Level Objectives in Elastic Observability are available from the Platinum tier up. |
| 28 | The quote has 5 support contacts; this tier includes 2. |
The recorded result of the validator for each scenario on this page: the request the AI agent sent, the verdict, and every finding, in the order they appear above.
The agent's request. Please quote an Elastic Cloud Hosted Standard subscription on AWS, bought direct, billed monthly, with 5 support contacts, including APM, machine learning anomaly detection, Service Level Objectives. The quote promises a 1 hour urgent response and a 99.95 percent uptime SLA. It is ready to send.
Verdict: Blocked.
The agent's request. Please quote an Elastic Cloud Hosted Platinum subscription on AWS, bought direct, billed annual, with 5 support contacts, including APM, machine learning anomaly detection, Service Level Objectives. The quote promises a 1 hour urgent response and a 99.95 percent uptime SLA. It is ready to send.
Verdict: Allowed.
The agent's request. Please quote an Elastic Cloud Hosted Enterprise subscription on AWS, bought direct, billed monthly, with 6 support contacts, in a government region, including customer-managed encryption keys, with cross region cross-cluster replication to a Platinum cluster. The quote promises a 30 minute urgent response and a 99.95 percent uptime SLA. It is ready to send.
Verdict: Blocked.
The agent's request. Please quote an Elastic Cloud Hosted Enterprise subscription on AWS, bought direct, billed annual, with 6 support contacts, in a government region, including customer-managed encryption keys, with cross region cross-cluster replication to a Enterprise cluster. The quote promises a 30 minute urgent response and a 99.95 percent uptime SLA. It is ready to send.
Verdict: Allowed.
The agent's request. Please quote an Elastic Cloud Hosted Gold subscription on AWS, bought the AWS Marketplace, billed annual, with 6 support contacts, including APM, searchable snapshots and the frozen tier, Elastic Rerank, Agent Builder, the Elastic Inference Service, with generative ai actions alerting connectors. The quote promises a 30 minute urgent response and a 99.9 percent uptime SLA. It is ready to send.
Verdict: Blocked.
The agent's request. Please quote an Elastic Cloud Hosted Enterprise subscription on AWS, bought the AWS Marketplace, billed annual, with 6 support contacts, including APM, searchable snapshots and the frozen tier, Elastic Rerank, Agent Builder, the Elastic Inference Service, with generative ai actions alerting connectors. The quote promises a 30 minute urgent response and a 99.95 percent uptime SLA. It is ready to send.
Verdict: Needs approval.
The agent's request. Please quote an Elastic Cloud Hosted Enterprise subscription on AWS, bought the AWS Marketplace, billed annual, with 6 support contacts, including APM, searchable snapshots and the frozen tier, Elastic Rerank, Agent Builder, with generative ai actions alerting connectors. The quote promises a 30 minute urgent response and a 99.95 percent uptime SLA. It is ready to send.
Verdict: Allowed.
The text of the narrated walkthrough, step by step.