Predictika · Task-chair orders

An AI sales agent's Capisco Puls chair order, checked before it goes out

An AI sales agent prepares a dealer order for HÅG Capisco Puls task chairs: the model, the upholstery and its price group, the lift, the base and the options, with delivery charges and a stated order total. Before it goes out, the agent sends it to Predictika, which checks it against a declarative model of what the public Flokk USA price list says and returns a verdict, every reason and the figures it computed.

Scope: HÅG Capisco Puls task chairs (models 8001, 8002, 8010 and 8020): upholstery and price group, lift, base, options, delivery charges and the stated total. See everything this validator covers

This validator models a HÅG Capisco Puls order based on the Flokk USA dealer price list for HÅG chairs dated 02/01/2020, not just the scenarios shown below.

  • Models and prices — the 8001 and 8002 (10.43 inch lift as standard) and the 8010 and 8020 (7.87 inch lift as standard), each priced by upholstery price group. The 8001 and 8010 have a pad seat; the 8002 and 8020 have a removable seat cushion.
  • Upholstery — Select (price group 2), Capture, Nexus, Patina and Sprint (group 3) and Comfort+ (group 4) on the pad models; the cushion models take only Nexus, Sprint or Evida (group 3). Evida is not offered on the 8001 and 8010, and Steelcut Trio and Paloma Soft leather are not offered on the Capisco Puls at all.
  • Lift, base and options — the 10.43 inch lift adds $22 on the 8010 and 8020; a polished aluminium base adds $140, the telescopic lift cover $12, the HÅG StepUp $180 and the HÅG FootRing $145. The FootRing must be ordered together with the 7.87 or 10.43 inch lift. The price list gives no price for another lift on the 8001 and 8002, so a person confirms it.
  • Delivery and use — delivery is included when the list subtotal is above $800 and $40 is added below it; delivery to a private residence adds $20 an order. The list states a 300 lb maximum user weight unless otherwise specified, and a 5 year warranty instead of 10 for use of more than 9 hours a day.
  • Stated total — the order total the quote states must equal the total computed from the list prices.

Any HÅG Capisco Puls order that touches these rules is in scope — not only the scenarios pictured here. Not covered: other HÅG models, armrests and other accessories, castors and glides, plastic colours and the black plastic base, other fabric collections (the price group of Note is stated inconsistently in the list, so it is left out), decorative stitching, quick-ship availability, lead times, current prices (the list is dated 2020) and any dealer discount.

The AI sales agentBuilds the chair order from the conversation and says it is ready.
Predictika validatorChecks every rule at once and returns the verdict, each finding, and the computed figures.

7 scenarios in 3 groups · each group runs from the agent’s first attempt to the outcome · click one to switch

What the agent proposes

The AI sales agent says

Illustrative agent statement. The validator receives the structured request below.

Proposing agent: AI sales agent (scripted)

Before sending, the agent must call Recorded run

Predictika validator


      

        
        
        
      

      
Waiting for the call.

      
    

  

  
  

    
Where rules-based CPQ gets it wrong
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Our assessment of what a typical rules-based CPQ (product rules, price rules and validation rules, as in Salesforce CPQ) does with the same cases. It is a judgment about effort and reliability, not a claim that nothing can be built.

    
What the validator caughtTypical rules-based CPQPredictika
Upholstery that sets the price group and is offered only on some modelsOnly with care
A price group per fabric and a list of models each fabric is allowed on is a compatibility table plus a price table, kept in step by hand whenever the list changes.		The fabric, the model and the price group are checked together on every call, and the group is computed.
A different fabric list for the removable cushion than for the padOnly with workarounds
The cushion models accept only three fabrics while the pad models accept others, so each model needs its own selection rule and a message for each case.		Both lists are inside the model and a fabric that does not fit its model is found whatever order the choices arrive in.
An option that depends on another choice (the FootRing needs a longer lift)Only with care
A rule must read the lift when the option is added, and again when the lift is changed afterwards.		The lift and the option are compared together on every call.
A delivery charge that depends on the order subtotalOnly with care
A price rule adds a surcharge below a threshold and nothing above it; a total typed by a rep has to be compared to the computed one.		The subtotal, the surcharge and the stated total are computed and compared together.
A price the list does not state, sent to a personOnly with care
Changing the lift on the 8001 or 8002 has no published price, which is not an error but should be confirmed; an approval step is easy to leave out.		The approval is raised whenever that combination appears, and the order cannot be executed until it is approved.
Every problem returned in one answerOnly with workarounds
Rules tend to fire as the quote is saved or a step is completed, so a rep often fixes one error and meets the next.		All findings come back together, whatever order the choices arrived in.

  

  

    
What this validator catches: findings from its test cases
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Every rule is checked on every call, in any order the choices arrive; one problem never hides another. Blocking findings stop the quote; approval findings need a person to sign off; everything else is computed.

    
1The price list prices the 8,001 and 8,002 with the 10.43 inch lift only; the price of a different lift is not stated, so a person should confirm it.
2The HÅG FootRing must be ordered together with the 7.87 or 10.43 inch lift; the quote has the 5.91 inch lift.
3The price list includes delivery above $800 and adds $40 below $800; a list subtotal of exactly $800 is not covered, so a person should confirm the delivery charge.
4The quote has 0 chairs; at least 1 is needed.
5The Flokk US price list says the HÅG Capisco Puls is not offered in Steelcut Trio or Paloma Soft leather.
6The Flokk US price list says Evida is not available for the HÅG Capisco Puls 8,001 and 8,010.
7The removable seat cushion of the HÅG Capisco Puls 8,002 and 8,020 is offered only in Nexus, Sprint or Evida.
8The price list gives 300 lb as the maximum user weight unless otherwise specified; the quote has a user of 301 lb, so a person should confirm it.
9The quote states an order total of $1,506; the list prices give $1,546.
10The quote states an order total of $1,547; the list prices give $1,546.
11The quote states an order total of $435; the list prices give $475.
12The quote states an order total of $100; the list prices give $1,194.
13The quote states an order total of $100; the list prices give $1,030.
14The price list gives 300 lb as the maximum user weight unless otherwise specified; the quote has a user of 320 lb, so a person should confirm it.

  

  

    
Scenarios and results
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The recorded result of the validator for each scenario on this page: the request the AI agent sent, the verdict, and every finding, in the order they appear above.

    
1. Upholstery on an 8010: Twelve Capisco Puls 8010 chairs in Evida with a polished base, a FootRing and a telescopic lift cover

    
The agent's request. Please quote 12 HÅG Capisco Puls 8010 chairs in Evida upholstery with the 7.87 inch lift, a polished aluminium base and Petroleum plastic, for users up to 220 lb, used 8 hours a day, with the telescopic lift cover and the HÅG FootRing. The quote states an order total of $12,840. It is ready to send.

    
Verdict: Blocked.

    
    
      
  • Evida not offered on 8001 and 8010. The Flokk US price list says Evida is not available for the HÅG Capisco Puls 8,001 and 8,010.
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2. Upholstery on an 8010: The agent resubmits after fixing the errors

    
The agent's request. Please quote 12 HÅG Capisco Puls 8010 chairs in Nexus upholstery with the 7.87 inch lift, a polished aluminium base and Petroleum plastic, for users up to 220 lb, used 8 hours a day, with the telescopic lift cover and the HÅG FootRing. The quote states an order total of $12,840. It is ready to send.

    
Verdict: Allowed.

    
    
      
  • Order summary. 12 chairs at $1,070 each, a list subtotal of $12,840 and an order total of $12,840 with delivery charges, covered by a 10 year warranty.
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3. Cushion chairs and the stated total: Six Capisco Puls 8002 chairs with a Sprint cushion and a StepUp, with an out-of-date total

    
The agent's request. Please quote 6 HÅG Capisco Puls 8002 chairs in Sprint upholstery with the 10.43 inch lift, a silver aluminium base and Sea Green plastic, for users up to 230 lb, used 12 hours a day, with the HÅG StepUp. The quote states an order total of $3,690. It is ready to send.

    
Verdict: Blocked.

    
    
      
  • Stated total does not match. The quote states an order total of $3,690; the list prices give $4,170.
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4. Cushion chairs and the stated total: The agent resubmits after fixing the errors

    
The agent's request. Please quote 6 HÅG Capisco Puls 8002 chairs in Sprint upholstery with the 10.43 inch lift, a silver aluminium base and Sea Green plastic, for users up to 230 lb, used 12 hours a day, with the HÅG StepUp. The quote states an order total of $4,170. It is ready to send.

    
Verdict: Allowed.

    
    
      
  • Order summary. 6 chairs at $695 each, a list subtotal of $4,170 and an order total of $4,170 with delivery charges, covered by a 5 year warranty.
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5. Short lift, FootRing and a heavy user: Eight Capisco Puls 8020 chairs with the short lift, a FootRing, a heavy user and delivery to a residence

    
The agent's request. Please quote 8 HÅG Capisco Puls 8020 chairs in Nexus upholstery with the 5.91 inch lift, a black aluminium base and Black plastic, for users up to 330 lb, used 8 hours a day, with the HÅG FootRing, delivered to a private residence. The quote states an order total of $7,948. It is ready to send.

    
Verdict: Blocked.

    
    
      
  • FootRing needs a longer lift. The HÅG FootRing must be ordered together with the 7.87 or 10.43 inch lift; the quote has the 5.91 inch lift.
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  • User weight above 300 lb. The price list gives 300 lb as the maximum user weight unless otherwise specified; the quote has a user of 330 lb, so a person should confirm it.
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6. Short lift, FootRing and a heavy user: The agent resubmits after fixing the errors

    
The agent's request. Please quote 8 HÅG Capisco Puls 8020 chairs in Nexus upholstery with the 7.87 inch lift, a black aluminium base and Black plastic, for users up to 330 lb, used 8 hours a day, with the HÅG FootRing, delivered to a private residence. The quote states an order total of $7,948. It is ready to send.

    
Verdict: Needs approval.

    
    
      
  • User weight above 300 lb. The price list gives 300 lb as the maximum user weight unless otherwise specified; the quote has a user of 330 lb, so a person should confirm it.
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  • Order summary. 8 chairs at $991 each, a list subtotal of $7,928 and an order total of $7,948 with delivery charges, covered by a 10 year warranty.
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7. Short lift, FootRing and a heavy user: The agent resubmits after fixing the errors

    
The agent's request. Please quote 8 HÅG Capisco Puls 8020 chairs in Nexus upholstery with the 7.87 inch lift, a black aluminium base and Black plastic, for users up to 250 lb, used 8 hours a day, with the HÅG FootRing, delivered to a private residence. The quote states an order total of $7,948. It is ready to send.

    
Verdict: Allowed.

    
    
      
  • Order summary. 8 chairs at $991 each, a list subtotal of $7,928 and an order total of $7,948 with delivery charges, covered by a 10 year warranty.
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Narration transcript
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The text of the narrated walkthrough, step by step.

    
    
      
  1. Welcome to a demo of Predictika's Validator. An AI sales agent prepares a dealer order for HÅG Capisco Puls task chairs: the model, the upholstery and its price group, the lift, and more. Before it goes out, the agent sends it to Predictika, which checks it against a declarative model of what the public Flokk USA price list says and returns a verdict, every reason and the figures it computed.
    2. 
      
  2. I will start with the first request by the agent.
    3. 
      
  3. The agent says. Please quote 8 HÅG Capisco Puls 8020 chairs in Nexus upholstery with the 5.91 inch lift, a black aluminium base and Black plastic. The quote states an order total of $7,948. The rest of the request is on screen.
    4. 
      
  4. Before it goes out, the agent calls the validator.
    5. 
      
  5. Blocked, with one finding and one approval, all in one answer. The HÅG FootRing must be ordered together with the 7.87 or 10.43 inch lift; the quote has the 5.91 inch lift.
    6. 
      
  6. The validator returned one blocking finding and one approval in one answer. A check that reads one field at a time would pass most of this; it shows only when the choices in the quote are checked against each other.
    7. 
      
  7. What this shows: for an option that depends on another choice (the FootRing needs a longer lift), a rules-based CPQ is error-prone for this.
    8. 
      
  8. Now the agent resubmits.
    9. 
      
  9. The corrected request. It changes the lift to 7.87.
    10. 
      
  10. It calls the validator again.
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  11. Not blocked, but held for a person.
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  12. The validator also returns the line-item quote. It starts with HÅG Capisco Puls 8020 in Nexus upholstery (price group 3) and HÅG FootRing; the other line is on screen.
    13. 
      
  13. The one blocking finding is cleared; one approval remains for a person: user weight above 300 lb.
    14. 
      
  14. The agent resubmits once more.
    15. 
      
  15. The revised request. It changes the heaviest user to 250 lb.
    16. 
      
  16. It calls the validator once more.
    17. 
      
  17. This time the validator clears it.
    18. 
      
  18. The validator also returns the line-item quote. It starts with HÅG Capisco Puls 8020 in Nexus upholstery (price group 3) and HÅG FootRing; the other line is on screen.
    19. 
      
  19. The earlier finding is cleared, and the validator's total, $7,948, matches the quote.
    20. 
      
  20. Two problems caught in one call, fixed in two passes, and a clean $7,948 quote. That is the value of Predictika's validator: catching mistakes before they reach the customer. Now you can try the other scenarios yourself.
    21.