Predictika · Postpaid plan orders

An AI sales agent's postpaid plan order, checked before it goes out

An AI sales agent prepares an order for the Globe All-New GPlan PLUS postpaid plan, with a plan, lines, a phone, extra data, a contract, a data swap, free Starlink, a payment option and the figures it states to the customer. Before it goes out, the agent sends it to Predictika, which checks it against a declarative model of the plan and returns a verdict and every reason.

Scope: Globe All-New GPlan PLUS orders: eight plans from 599 to 2499 pesos, Unli 5G period, free Starlink, five listed phones, extra data with a contract, data swaps, installments and the figures stated to the customer. See everything this validator covers

This validator models GPlan PLUS orders, not just the scenarios shown below.

  • Plan, price and lines — the monthly price per plan, the number of lines, and the monthly amount the order states against the computed amount.
  • Phones and payment — the lowest plan each listed phone is offered with, the device discount limit, 0 percent installments up to 24 months by card or GCash GGives, and charge to bill for renewing customers only.
  • Data options — extra monthly data that needs a 12 or 24 month contract, data swaps with a minimum per type and a limit at the plan's data, the Unli 5G period and free Starlink from the 1499 plan.
  • Reviews — a valid government ID, a contract chosen without extra data, and multi-line orders that a person should look at.

Any GPlan PLUS order that touches these rules is in scope — not only the scenarios pictured here. Not covered: prepaid, business plans, device prices and Globe's other products. Plan names, prices, data, the Unli 5G periods, Starlink tier, listed phones, swap types and minimums, installment terms and the extra-data contract follow Globe's public pages; the extra-data prices, the lowest plan for each phone and the approval rules are modeled, not published by Globe.

The AI sales agentBuilds the plan order from the conversation and says it is ready.
Predictika validatorChecks every rule at once and returns the verdict, each finding, and the computed figures.

6 scenarios in 3 groups · each group runs from the agent’s first attempt to the outcome · click one to switch

What the agent proposes

The AI sales agent says

Illustrative agent statement. The validator receives the structured request below.

Proposing agent: AI sales agent (scripted)

Before sending, the agent must call Recorded run

Predictika validator


      

        
        
        
      

      
Waiting for the call.

      
    

  

  
  

    
Where rules-based CPQ gets it wrong
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Our assessment of what a typical rules-based CPQ (product rules, price rules and validation rules, as in Salesforce CPQ) does with the same cases. It is a judgment about effort and reliability, not a claim that nothing can be built.

    
What the validator caughtTypical rules-based CPQPredictika
Phones offered only from a lowest planOnly with care
Each phone needs a rule that checks the plan chosen against the plan it is listed with, and the list changes with promotions.		The plan and the phone are fields of one request and are checked together on every call.
Extra data, contract and swapsOnly with workarounds
Extra data needs a contract, a swap needs a type and a minimum, and the swap cannot exceed the plan's data.		Extra data, contract, swap type and amount are checked together, whatever order they were entered in.
Installments, charge to bill and discount limitsOnly with care
Payment options depend on whether a phone is ordered and on the customer type, and the installment length and discount have their own limits.		The payment option, the customer type and the stated figures are checked together on every call.
Stated amount against the computed amountOnly with workarounds
The monthly amount depends on the plan, the extra data and the number of lines, so any change has to be recomputed.		The stated amount is a field of the order and is compared with the computed one on every call.
Every problem returned in one answerOnly with workarounds
Rules tend to fire as a step is completed, so a rep often fixes one error and meets the next.		All findings come back together, whatever order the choices arrived in.

  

  

    
What this validator catches: findings from its test cases
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Every rule is checked on every call, in any order the choices arrive; one problem never hides another. Blocking findings stop the order; approval findings need a person to sign off; everything else is computed.

    
1The order has 0 lines; at least 1 is needed.
2The device Samsung A56 5G is listed with the 1,499 peso plan and up; the order has the 1,299 peso plan.
3The device HONOR X9C 5G is listed with the 999 peso plan and up; the order has the 799 peso plan.
4The device Oppo A5 5G is listed with the 799 peso plan and up; the order has the 599 peso plan.
5Extra monthly data needs a 12 or 24 month contract chosen at application; the order has no contract.
6The order states 12 months of Unli 5G; this plan is listed with 6 months.
7The order states 6 months of Unli 5G; this plan is listed with 12 months.
8Free Globe Starlink is listed with the 1,499 plan and up; the order has the 1,299 peso plan.
9Free Globe Starlink is listed with the 1,499 plan and up; the order has the 599 peso plan.
10The order swaps 5 GB but does not say what for.
11This swap starts at 25 GB; the order swaps 24 GB.
12This swap starts at 3 GB; the order swaps 0 GB.
13The order swaps 11 GB; the plan has 10 GB a month.
14Device payment options apply only when a device is ordered.
15Charging a device to the postpaid bill is for renewing customers only.
16The order states 36 installment months; 0 percent installments run up to 24 months.
17The order states 25 installment months; 0 percent installments run up to 24 months.
18The order states a device discount of 40 percent; the listed device deals are up to 30 percent off.
19The order states a device discount of 31 percent; the listed device deals are up to 30 percent off.
20The order states 899 pesos per month; the list price gives 999 pesos for 1 line(s) of this plan.
21The order states 799 pesos per month; the list price gives 2,397 pesos for 3 line(s) of this plan.
22The order states 999 pesos per month; the list price gives 1,199 pesos for 1 line(s) of this plan.
23The government ID must be valid at the time of application.
24The Globe pages list a 12 or 24 month contract only for extra monthly data; a person should confirm the contract chosen for a plan without extra data.
25An order of 6 lines is beyond a single consumer application and a person should review it.
26An order of 8 lines is beyond a single consumer application and a person should review it.
27The device Samsung A56 5G is listed with the 1,499 peso plan and up; the order has the 599 peso plan.
28The order swaps 20 GB but does not say what for.
29The order swaps 20 GB; the plan has 10 GB a month.
30The order states a device discount of 45 percent; the listed device deals are up to 30 percent off.
31The order states 599 pesos per month; the list price gives 1,099 pesos for 1 line(s) of this plan.
32The order states 1,500 pesos per month; the list price gives 1,799 pesos for 1 line(s) of this plan.

  

  

    
Scenarios and results
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The recorded result of the validator for each scenario on this page: the request the AI agent sent, the verdict, and every finding, in the order they appear above.

    
1. Plan, phone, data options and stated figures: An order for a 599 plan with a phone, free Starlink, extra data, a large swap and stated figures

    
The agent's request. Please set up 1 line of GPlan PLUS 599 for a new customer. The order has a Samsung A56 5G charged to the postpaid bill, 30 GB of extra monthly data, free Starlink and a swap of 20 GB of data for a voucher. The order states a monthly amount of 599 pesos, 12 months of Unli 5G and a device discount of 45 percent. It is ready to send.

    
Verdict: Blocked.

    
    
      
  • Device deal needs a higher plan. The device Samsung A56 5G is listed with the 1,499 peso plan and up; the order has the 599 peso plan.
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  • Extra data needs a contract. Extra monthly data needs a 12 or 24 month contract chosen at application; the order has no contract.
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  • Stated Unli 5G period does not match. The order states 12 months of Unli 5G; this plan is listed with 6 months.
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  • Free Starlink only on 1499 and up. Free Globe Starlink is listed with the 1,499 plan and up; the order has the 599 peso plan.
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  • Swap above the monthly data. The order swaps 20 GB; the plan has 10 GB a month.
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  • Charge to bill is for renewing customers. Charging a device to the postpaid bill is for renewing customers only.
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  • Device discount above 30 percent. The order states a device discount of 45 percent; the listed device deals are up to 30 percent off.
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  • Stated monthly amount does not match. The order states 599 pesos per month; the list price gives 1,099 pesos for 1 line(s) of this plan.
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2. Plan, phone, data options and stated figures: The agent resubmits after fixing the errors

    
The agent's request. Please set up 1 line of GPlan PLUS 1499 for a new customer. The order has a Samsung A56 5G on a 0 percent card installment, 30 GB of extra monthly data, a 24-month contract, free Starlink and a swap of 10 GB of data for a voucher. The order states a monthly amount of 1,999 pesos, 12 months of Unli 5G, a device discount of 30 percent and a 24-month installment. It is ready to send.

    
Verdict: Allowed.

    
    
      
  • Order summary. 1 line(s) of GPlan PLUS 1,499 at 1,999 pesos per month each including extra data, 1,999 pesos per month in total.
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3. Multi-line order with a phone: An order for three lines of the 799 plan with a phone and a long installment

    
The agent's request. Please set up 3 lines of GPlan PLUS 799 for a new customer. The order has an HONOR X9C 5G on a 0 percent card installment and a swap of 2 GB of data for unlimited data. The order states a monthly amount of 799 pesos and a 36-month installment. It is ready to send.

    
Verdict: Blocked.

    
    
      
  • Device deal needs a higher plan. The device HONOR X9C 5G is listed with the 999 peso plan and up; the order has the 799 peso plan.
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  • Swap below the minimum. This swap starts at 3 GB; the order swaps 2 GB.
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  • Installment longer than 24 months. The order states 36 installment months; 0 percent installments run up to 24 months.
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  • Stated monthly amount does not match. The order states 799 pesos per month; the list price gives 2,397 pesos for 3 line(s) of this plan.
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4. Multi-line order with a phone: The agent resubmits after fixing the errors

    
The agent's request. Please set up 3 lines of GPlan PLUS 999 for a new customer. The order has an HONOR X9C 5G on a 0 percent GCash GGives installment and a swap of 3 GB of data for unlimited data. The order states a monthly amount of 2,997 pesos and a 24-month installment. It is ready to send.

    
Verdict: Allowed.

    
    
      
  • Order summary. 3 line(s) of GPlan PLUS 999 at 999 pesos per month each including extra data, 2,997 pesos per month in total.
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5. Large order and ID: An order for eight lines with a contract and an expired ID

    
The agent's request. Please set up 8 lines of GPlan PLUS 799 for a new customer. The order has a 12-month contract. The order states a monthly amount of 799 pesos. It is ready to send.

    
Verdict: Blocked.

    
    
      
  • Stated monthly amount does not match. The order states 799 pesos per month; the list price gives 6,392 pesos for 8 line(s) of this plan.
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  • ID not valid. The government ID must be valid at the time of application.
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  • Contract chosen without extra data. The Globe pages list a 12 or 24 month contract only for extra monthly data; a person should confirm the contract chosen for a plan without extra data.
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  • Large multi-line order. An order of 8 lines is beyond a single consumer application and a person should review it.
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6. Large order and ID: The agent resubmits after fixing the errors

    
The agent's request. Please set up 8 lines of GPlan PLUS 799 for a new customer. The order has a 12-month contract. The order states a monthly amount of 6,392 pesos. It is ready to send.

    
Verdict: Needs approval.

    
    
      
  • Contract chosen without extra data. The Globe pages list a 12 or 24 month contract only for extra monthly data; a person should confirm the contract chosen for a plan without extra data.
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  • Large multi-line order. An order of 8 lines is beyond a single consumer application and a person should review it.
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  • Order summary. 8 line(s) of GPlan PLUS 799 at 799 pesos per month each including extra data, 6,392 pesos per month in total.
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Narration transcript
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The text of the narrated walkthrough, step by step.

    
    
      
  1. Welcome to a demo of Predictika's Validator. An AI sales agent prepares an order for the Globe All-New GPlan PLUS postpaid plan, with a plan, lines, a phone. Before it goes out, the agent sends it to Predictika, which checks it against a declarative model of the plan and returns a verdict and every reason.
    2. 
      
  2. I will start with the first request by the agent.
    3. 
      
  3. The agent says. Please set up 1 line of GPlan PLUS 599 for a new customer. The order has a Samsung A56 5G charged to the postpaid bill, 30 GB of extra monthly data, free Starlink and a swap of 20 GB of data for a voucher. The rest of the request is on screen.
    4. 
      
  4. Before it goes out, the agent calls the validator.
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  5. Blocked, with eight findings, all in one answer. The device Samsung A56 5G is listed with the 1,499 peso plan and up; the order has the 599 peso plan. Extra monthly data needs a 12 or 24 month contract chosen at application; the order has no contract. The order states 12 months of Unli 5G; this plan is listed with 6 months. The other five are on screen.
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  6. The validator returned eight blocking findings in one answer. A check that reads one field at a time would pass most of this; it shows only when the choices in the order are checked against each other.
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  7. What this shows: for extra data, contract and swaps, a rules-based CPQ can do this only with workarounds.
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  8. Now the agent resubmits.
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  9. The corrected request. It changes the plan to GPlan PLUS 1499, the payment to 0 percent card installment, the contract to 24 months, the swap to 10 GB for a voucher, the stated monthly amount to 1,999 pesos and the stated device discount to 30 percent. It sets the stated installment months to 24.
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  10. It calls the validator again.
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  11. This time the validator clears it.
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  12. All eight earlier findings are cleared.
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  13. Eight problems caught in one call, fixed in one pass, and a clean order. That is the value of Predictika's validator: catching mistakes before they reach the customer. Now you can try the other scenarios yourself.
    14.