Predictika · Facility services contracts

An AI sales agent's facility services contract, checked before it goes out

An AI sales agent prepares a facility services contract for an ISS customer: integrated or single service, the service lines, the site, the term, a discount and the annual price. Before it goes out, the agent sends it to Predictika, which checks it against a declarative model of the contract rules and returns a verdict, every reason and the annual price it computed.

Scope: ISS integrated and single-service contracts (Cleaning, Technical, Security, Food, Support, Workplace, Capital Project Services) against site type, headcount, guard posts, term, discount and annual price. See everything this validator covers

This validator models ISS facility services contracts, not just the scenarios shown below.

  • Contract type and service lines — an integrated contract that combines enough service lines, a single-service contract that covers one, and the lines that depend on each other (capital projects with technical services, food with a minimum headcount, security with guard posts).
  • Site and term — the services an airport or a hospital site needs, the contract term, and the very large sites and long terms that go to a person for review.
  • Discount and annual price — approval steps for larger discounts, a discount ceiling, and the annual price the contract states against the price computed from the modeled rates.

Any ISS facility services contract that touches these rules is in scope — not only the scenarios pictured here. Not covered: country-specific labor terms and local tax. The service line names and the integrated model come from ISS's public pages; every rule threshold and all prices are modeled, not published by ISS.

The AI sales agentBuilds the facility services contract from the conversation and says it is ready.
Predictika validatorChecks every rule at once and returns the verdict, each finding, and the computed figures.

6 scenarios in 3 groups · each group runs from the agent’s first attempt to the outcome · click one to switch

What the agent proposes

The AI sales agent says

Illustrative agent statement. The validator receives the structured request below.

Proposing agent: AI sales agent (scripted)

Before sending, the agent must call Recorded run

Predictika validator


      

        
        
        
      

      
Waiting for the call.

      
    

  

  
  

    
Where rules-based CPQ gets it wrong
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Our assessment of what a typical rules-based CPQ (product rules, price rules and validation rules, as in Salesforce CPQ) does with the same cases. It is a judgment about effort and reliability, not a claim that nothing can be built.

    
What the validator caughtTypical rules-based CPQPredictika
Service lines that depend on each otherOnly with care
Capital projects need technical services, food needs a minimum headcount and security needs guard posts, so each dependency needs its own rule.		The service lines, the headcount and the guard posts are fields of one request and checked together on every call.
Site types that require a serviceOnly with care
An airport needs security and a hospital needs cleaning, so each site type needs a rule beside the contract-type rules.		The site and the chosen service lines are compared on every call, whatever order the choices arrived in.
A minimum number of lines and years for an integrated contractOnly with care
The line count and the term are separate rules that must fire together when both are too small.		Both are fields of the request and both findings come back in the same answer.
A stated annual price that must match the computed priceOnly with workarounds
The price is built from the rates, site size, headcount, posts, bundle discount and the discount given, so a separate rule is needed to recompute it and compare it with the stated figure.		The stated price is a field of the request and is compared with the computed price on every call.
Every problem returned in one answerOnly with workarounds
Rules tend to fire as a quote is saved or a step is completed, so a rep often fixes one error and meets the next.		All findings come back together, whatever order the choices arrived in.

  

  

    
What this validator catches: findings from its test cases
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Every rule is checked on every call, in any order the choices arrive; one problem never hides another. Blocking findings stop the quote; approval findings need a person to sign off; everything else is computed.

    
1A single-service contract covers one service line; the quote has 2.
2An Integrated Facility Services contract combines at least 3 service lines; the quote has 2.
3An Integrated Facility Services contract runs at least 3 years; the quote has 2.
4A term of 11 years is outside 1 to 10 years.
5A term of 11 years needs commercial approval.
6The contract has no service line selected.
7An Integrated Facility Services contract combines at least 3 service lines; the quote has 0.
8Food service needs at least 150 people on site; the site has 149.
9Security service needs at least 1 guard post; the quote has 0.
10Capital Project Services are delivered together with Technical services, which are not in the quote.
11An airport site needs Security services in the contract.
12A hospital site needs Cleaning services in the contract.
13A discount of 10 percent is above the 6 percent a sales rep can give.
14A discount of 13 percent is above the 12 percent limit.
15A site of 120,000 square meters goes to key account management for review.
16A term of 8 years needs commercial approval.
17Food service on a manufacturing site needs a site survey of the kitchen and canteen space.
18The quote states 1,132,300 euros a year; the modeled prices give 1,132,800 euros.

  

  

    
Scenarios and results
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The recorded result of the validator for each scenario on this page: the request the AI agent sent, the verdict, and every finding, in the order they appear above.

    
1. Airport site: An integrated contract for an airport with cleaning and food, a short term and a large discount

    
The agent's request. Please quote an Integrated Facility Services contract for an airport site of 20,000 square meters with Cleaning and Food, food service for 120 people, a 2-year term and a 14 percent discount, for 547,760 euros a year. It is ready to send.

    
Verdict: Blocked.

    
    
      
  • Integrated contract needs three lines. An Integrated Facility Services contract combines at least 3 service lines; the quote has 2.
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  • Integrated contract term. An Integrated Facility Services contract runs at least 3 years; the quote has 2.
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  • Food service needs a minimum headcount. Food service needs at least 150 people on site; the site has 120.
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  • Airport needs security. An airport site needs Security services in the contract.
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  • Discount above 12 percent. A discount of 14 percent is above the 12 percent limit.
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2. Airport site: The agent resubmits after fixing the errors

    
The agent's request. Please quote an Integrated Facility Services contract for an airport site of 20,000 square meters with Cleaning, Security and Food, food service for 300 people, 8 guard posts, a 4-year term and a 5 percent discount, for 2,065,700 euros a year. It is ready to send.

    
Verdict: Allowed.

    
    
      
  • Contract summary. 3 service line(s); annual price after discounts 2,065,700 euros; 4 years (modeled prices).
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3. Hospital site: A hospital contract with capital projects and no cleaning or technical services

    
The agent's request. Please quote an Integrated Facility Services contract for a hospital site of 20,000 square meters with Support Services, Workplace and Capital Project Services, a 5-year term and a 0 percent discount, for 344,400 euros a year. It is ready to send.

    
Verdict: Blocked.

    
    
      
  • Capital projects need technical services. Capital Project Services are delivered together with Technical services, which are not in the quote.
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  • Hospital needs cleaning. A hospital site needs Cleaning services in the contract.
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  • Stated annual price does not match. The quote states 344,400 euros a year; the modeled prices give 345,600 euros.
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4. Hospital site: The agent resubmits after fixing the errors

    
The agent's request. Please quote an Integrated Facility Services contract for a hospital site of 20,000 square meters with Cleaning, Technical, Support Services, Workplace and Capital Project Services, a 5-year term and a 0 percent discount, for 1,305,600 euros a year. It is ready to send.

    
Verdict: Allowed.

    
    
      
  • Contract summary. 5 service line(s); annual price after discounts 1,305,600 euros; 5 years (modeled prices).
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5. Large site and long term: A very large manufacturing site with food, a long term and a discount

    
The agent's request. Please quote an Integrated Facility Services contract for a manufacturing site of 120,000 square meters with Cleaning, Technical, Food and Support Services, food service for 400 people, an 8-year term and a 9 percent discount, for 6,472,800 euros a year. It is ready to send.

    
Verdict: Needs approval.

    
    
      
  • Very large site. A site of 120,000 square meters goes to key account management for review.
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  • Term above seven years. A term of 8 years needs commercial approval.
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  • Discount above 6 percent. A discount of 9 percent is above the 6 percent a sales rep can give.
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  • Manufacturing site with food. Food service on a manufacturing site needs a site survey of the kitchen and canteen space.
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  • Contract summary. 4 service line(s); annual price after discounts 6,472,800 euros; 8 years (modeled prices).
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6. Large site and long term: The agent resubmits after fixing the errors

    
The agent's request. Please quote an Integrated Facility Services contract for an office site of 90,000 square meters with Cleaning, Technical, Food and Support Services, food service for 400 people, a 6-year term and a 5 percent discount, for 5,159,700 euros a year. It is ready to send.

    
Verdict: Allowed.

    
    
      
  • Contract summary. 4 service line(s); annual price after discounts 5,159,700 euros; 6 years (modeled prices).
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Narration transcript
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The text of the narrated walkthrough, step by step.

    
    
      
  1. Welcome to a demo of Predictika's Validator. An AI sales agent prepares a facility services contract for an ISS customer: integrated or single service, the service lines, the site, and more. Before it goes out, the agent sends it to Predictika, which checks it against a declarative model of the contract rules and returns a verdict, every reason and the annual price it computed.
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  2. I will start with the first request by the agent.
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  3. The agent says. Please quote an Integrated Facility Services contract for an airport site of 20,000 square meters with Cleaning and Food, food service for 120 people. It is ready to send. The rest of the request is on screen.
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  4. Before it goes out, the agent calls the validator.
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  5. Blocked, with five findings, all in one answer. An Integrated Facility Services contract combines at least 3 service lines; the quote has 2. An Integrated Facility Services contract runs at least 3 years; the quote has 2. Food service needs at least 150 people on site; the site has 120. The other two are on screen.
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  6. The validator returned five blocking findings in one answer. A check that reads one field at a time would pass most of this; it shows only when the choices in the quote are checked against each other.
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  7. What this shows: for a minimum number of lines and years for an integrated contract, a rules-based CPQ is error-prone for this.
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  8. Now the agent resubmits.
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  9. The corrected request. It changes the security to yes, the people on site to 300, the term to 4 years, the discount to 5 percent and the stated annual price to €2,065,700. It sets the guard posts to 8.
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  10. It calls the validator again.
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  11. This time the validator clears it.
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  12. All five earlier findings are cleared.
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  13. Five problems caught in one call, fixed in one pass, and a clean 2,065,700 euros quote. That is the value of Predictika's validator: catching mistakes before they reach the customer. Now you can try the other scenarios yourself.
    14.