Predictika · Cloud phone system orders

An AI sales agent's Unite order, checked before it goes out

An AI sales agent prepares an order for a cloud phone system: seats on a plan, add-ons, desk phones and adapters, and the monthly price it states. Before it goes out, the agent sends it to Predictika, which checks it against a declarative model of the published plans, add-on prices and device listings and returns a verdict, every reason and the figures it computed.

Scope: Intermedia Unite Pro and Enterprise seats, five priced add-ons, 14 desk phones, the Yealink DECT IP W70B, the Grandstream HT801 V2 adapter and free international calling, with the stated allotments and monthly list price. See everything this validator covers

This validator models orders for Intermedia Unite, from the public Intermedia pages, not just the scenarios shown below.

  • Plans and price — Unite Pro at $27.99 and Unite Enterprise at $32.99 per user per month, plus Resource Line ($7.49), Microsoft 365 Business Standard ($12.50), Fax Lines ($12.99) and Company Messaging ($9.99 per local line, $24.99 per toll-free line), all as listed on the Unite pricing page. The monthly list price the order states must equal the one computed from them.
  • Plan allotments — user texting (500 on Pro, 1,000 on Enterprise) and file storage (50 GB and 200 GB per user), checked when the order is all Pro or all Enterprise.
  • Devices — the USB ports the order states for each of 14 listed desk phones; up to 10 handsets on a Yealink DECT IP W70B; one analog port per Grandstream HT801 V2 adapter.
  • Free international calling — the 34 countries Intermedia lists.

Any order for these items that touches these rules is in scope — not only the scenarios pictured here. Not covered: items Intermedia lists as “Call for Price” (Archiving, Contact Center, toll-free numbers, additional phone numbers), device prices and the limited-time free device offer, video participant counts, concurrent endpoints and AI features (Intermedia's own pages disagree or mark them coming soon, so they are left out), headsets, webcams and speakerphones, Intermedia's other products, and contract terms, taxes and partner or channel pricing. Prices are the public list prices; a real quote may differ.

The AI sales agentBuilds the Unite order from the conversation and says it is ready.
Predictika validatorChecks every rule at once and returns the verdict, each finding, and the computed figures.

7 scenarios in 3 groups · each group runs from the agent’s first attempt to the outcome · click one to switch

What the agent proposes

The AI sales agent says

Illustrative agent statement. The validator receives the structured request below.

Proposing agent: AI sales agent (scripted)

Before sending, the agent must call Recorded run

Predictika validator


      

        
        
        
      

      
Waiting for the call.

      
    

  

  
  

    
Where rules-based CPQ gets it wrong
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Our assessment of what a typical rules-based CPQ (product rules, price rules and validation rules, as in Salesforce CPQ) does with the same cases. It is a judgment about effort and reliability, not a claim that nothing can be built.

    
What the validator caughtTypical rules-based CPQPredictika
A monthly price that does not equal seats and add-ons at listEasy
Price rules sum seats and add-ons; a stated total is a free-entry field that must be a field on the order to be compared.		The stated total travels with the order and is compared with the computed one on every call.
A plan allotment (texts, storage) stated for the wrong planOnly with care
Allotments differ per plan, and a mixed order needs its own handling; each stated figure needs a comparison rule.		The stated figures are in one request and compared with the plan on every call.
Device facts (USB ports, handsets per DECT base, ports per adapter)Only with workarounds
Each device attribute is a separate product rule that must be kept in step with the device listings.		Every device figure is checked against the listing on every call, together with everything else.
Every problem returned in one answerOnly with workarounds
Rules tend to fire as the order is saved or a step is completed, so a rep often fixes one error and meets the next.		All findings come back together, whatever order the choices arrived in.

  

  

    
What this validator catches: findings from its test cases
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Every rule is checked on every call, in any order the choices arrive; one problem never hides another. Blocking findings stop the order; approval findings need a person to sign off; everything else is computed.

    
1The order states 1,000 texts per user, but the plan on the order includes 500.
2The order states 500 texts per user, but the plan on the order includes 1,000.
3The order states 200 GB of file storage per user, but the plan on the order lists 50 GB.
4The order states 50 GB of file storage per user, but the plan on the order lists 200 GB.
5The order states a monthly list price of $700.00, but the seats and add-ons on the order come to $727.72.
6The order states a monthly list price of $800.00, but the seats and add-ons on the order come to $727.72.
7The order states 1 USB ports on the desk phone, but Intermedia lists 2.
8The order states 2 USB ports on the desk phone, but Intermedia lists 1.
9The Yealink DECT IP W70B base supports up to 10 handsets; the order has 11.
10Each Grandstream HT801 V2 adapter has one analog (FXS) port, so 1 adapters serve only 1 analog devices, but the order has 2.
11Free international calling covers the 34 countries Intermedia lists; the destination country on the order is not one of them.
12The Yealink DECT IP W70B base supports up to 10 handsets; the order has 12.
13The order states a monthly list price of $600.00, but the seats and add-ons on the order come to $727.72.

  

  

    
Scenarios and results
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The recorded result of the validator for each scenario on this page: the request the AI agent sent, the verdict, and every finding, in the order they appear above.

    
1. The monthly price: 25 Pro seats with the add-ons, price stated without the add-ons

    
The agent's request. Please prepare an order for Intermedia Unite with 25 Unite Pro users, 2 Resource Lines, 1 Fax Line. The order states 500 texts per user, 50 GB of file storage per user and a monthly list price of $699.75. It is ready to send.

    
Verdict: Blocked.

    
    
      
  • Stated monthly price differs. The order states a monthly list price of $699.75, but the seats and add-ons on the order come to $727.72.
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2. The monthly price: The agent resubmits after fixing the errors

    
The agent's request. Please prepare an order for Intermedia Unite with 25 Unite Pro users, 2 Resource Lines, 1 Fax Line. The order states 500 texts per user, 50 GB of file storage per user and a monthly list price of $727.72. It is ready to send.

    
Verdict: Allowed.

    
    
      
  • Price summary. Monthly list price $727.72 for 25 Pro and 0 Enterprise seats and the add-ons.
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3. The desk phone: 20 Enterprise seats with a Yealink T33G desk phone with two USB ports

    
The agent's request. Please prepare an order for Intermedia Unite with 20 Unite Enterprise users, a Yealink T33G desk phone. The order states 1,000 texts per user, 200 GB of file storage per user, 2 USB ports on the desk phone and a monthly list price of $659.80. It is ready to send.

    
Verdict: Blocked.

    
    
      
  • Stated USB ports differ. The order states 2 USB ports on the desk phone, but Intermedia lists 0.
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4. The desk phone: The agent resubmits after fixing the errors

    
The agent's request. Please prepare an order for Intermedia Unite with 20 Unite Enterprise users, a Yealink T34W desk phone. The order states 1,000 texts per user, 200 GB of file storage per user, 2 USB ports on the desk phone and a monthly list price of $659.80. It is ready to send.

    
Verdict: Blocked.

    
    
      
  • Stated USB ports differ. The order states 2 USB ports on the desk phone, but Intermedia lists 1.
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5. The desk phone: The agent resubmits after fixing the errors

    
The agent's request. Please prepare an order for Intermedia Unite with 20 Unite Enterprise users, a Yealink T34W desk phone. The order states 1,000 texts per user, 200 GB of file storage per user, 1 USB port on the desk phone and a monthly list price of $659.80. It is ready to send.

    
Verdict: Allowed.

    
    
      
  • Price summary. Monthly list price $659.80 for 0 Pro and 20 Enterprise seats and the add-ons.
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6. The DECT base: 30 Enterprise seats with twelve DECT handsets

    
The agent's request. Please prepare an order for Intermedia Unite with 30 Unite Enterprise users, a Yealink DECT IP W70B base with 12 handsets. The order states 1,000 texts per user, 200 GB of file storage per user and a monthly list price of $989.70. It is ready to send.

    
Verdict: Blocked.

    
    
      
  • Too many DECT handsets. The Yealink DECT IP W70B base supports up to 10 handsets; the order has 12.
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7. The DECT base: The agent resubmits after fixing the errors

    
The agent's request. Please prepare an order for Intermedia Unite with 30 Unite Enterprise users, a Yealink DECT IP W70B base with 10 handsets. The order states 1,000 texts per user, 200 GB of file storage per user and a monthly list price of $989.70. It is ready to send.

    
Verdict: Allowed.

    
    
      
  • Price summary. Monthly list price $989.70 for 0 Pro and 30 Enterprise seats and the add-ons.
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Narration transcript
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The text of the narrated walkthrough, step by step.

    
    
      
  1. Welcome to a demo of Predictika's Validator. An AI sales agent prepares an order for a cloud phone system: seats on a plan, add-ons, desk phones and adapters, and more. Before it goes out, the agent sends it to Predictika, which checks it against a declarative model of the published plans, add-on prices and device listings and returns a verdict, every reason and the figures it computed.
    2. 
      
  2. I will start with the first request by the agent.
    3. 
      
  3. The agent says. Please prepare an order for Intermedia Unite with 20 Unite Enterprise users, a Yealink T33G desk phone. The order states 1,000 texts per user, 200 GB of file storage per user, 2 USB ports on the desk phone and a monthly list price of $659.80. The rest of the request is on screen.
    4. 
      
  4. Before it goes out, the agent calls the validator.
    5. 
      
  5. Blocked, with one finding, all in one answer. The order states 2 USB ports on the desk phone, but Intermedia lists 0.
    6. 
      
  6. The validator returned one blocking finding in one answer. A check that reads one field at a time would pass most of this; it shows only when the choices in the order are checked against each other.
    7. 
      
  7. What this shows: for device facts (USB ports, handsets per DECT base, ports per adapter), a rules-based CPQ can do this only with workarounds.
    8. 
      
  8. Now the agent resubmits.
    9. 
      
  9. The corrected request. It changes the desk phone to Yealink T34W.
    10. 
      
  10. It calls the validator again.
    11. 
      
  11. Still blocked, with one finding, all in one answer. The order states 2 USB ports on the desk phone, but Intermedia lists 1.
    12. 
      
  12. 0 findings cleared. Still blocking: stated USB ports differ.
    13. 
      
  13. The agent resubmits once more.
    14. 
      
  14. The revised request. It changes the Stated USB ports on the desk phone to 1.
    15. 
      
  15. It calls the validator once more.
    16. 
      
  16. This time the validator clears it.
    17. 
      
  17. The validator also returns the line-item quote, on screen.
    18. 
      
  18. The earlier finding is cleared, and the validator's total, $659.80, matches the order.
    19. 
      
  19. One problem caught in one call, fixed in two passes, and a clean $659.80 order. That is the value of Predictika's validator: catching mistakes before they reach the customer. Now you can try the other scenarios yourself.
    20.