Predictika · Recliner orders

An AI sales agent's recliner order, checked before it goes out

An AI sales agent prepares an order for a La-Z-Boy Pinnacle recliner: the Rocking, Wall or Power Rocking model, the cover, heat and massage, a battery pack, room clearance, delivery date, store card financing, quantity, discount and the order total. Before it goes out, the agent sends it to Predictika, which checks it against a declarative model of how those choices fit together and returns a verdict, every reason and the total it computed.

Scope: One La-Z-Boy Pinnacle recliner order: model, cover, power options, room clearance, delivery date, financing, quantity, discount and the stated total. See everything this validator covers

This validator models La-Z-Boy Pinnacle recliner orders, not just the scenarios shown below.

  • Models and covers — the Pinnacle Rocking, Wall and Power Rocking recliners, with i-Halifax, Denim i-Halifax, i-Saxton and leather covers, each cover priced as a surcharge.
  • Power options — heat and massage and the battery pack, offered on the power model only, and a power model that needs an outlet nearby or a battery pack.
  • Room clearance and rocking — the space behind the chair each model needs to recline, and a Wall recliner that does not rock.
  • Delivery date and financing — made-to-order delivery in 6 to 8 weeks, and the store credit card offered in the U.S. only.
  • Quantity and discount — at least one recliner, approval above 4 recliners, approval above a 10 percent discount and a block above 20 percent.
  • Stated total — the order total the quote states against the total computed from the models, covers, options, discount and delivery.

Any Pinnacle recliner order that touches these rules is in scope — not only the scenarios pictured here. Not covered: other La-Z-Boy styles, sofas and sectionals. Amounts are in cents, as the validator computes them; prices are illustrative.

The AI sales agentBuilds the recliner order from the conversation with the customer and says it is ready.
Predictika validatorChecks every rule at once and returns the verdict, each finding, and the computed figures.

8 scenarios in 4 groups · each group runs from the agent’s first attempt to the outcome · click one to switch

What the agent proposes

The AI sales agent says

Illustrative agent statement. The validator receives the structured request below.

Proposing agent: AI sales agent (scripted)

Before sending, the agent must call Recorded run

Predictika validator


      

        
        
        
      

      
Waiting for the call.

      
    

  

  
  

    
Where rules-based CPQ gets it wrong
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Our assessment of what a typical rules-based CPQ (product rules, price rules and validation rules, as in Salesforce CPQ) does with the same cases. It is a judgment about effort and reliability, not a claim that nothing can be built.

    
What the validator caughtTypical rules-based CPQPredictika
Options that exist on one model onlyOnly with care
Heat and massage and the battery pack are offered on the power model only, so each option needs a rule that reads the model, and the list grows with every model added.		The model and every option are in one request and are checked against each other on every call.
A room clearance that depends on the modelOnly with care
The Wall recliner needs less space behind it than the Rocking and power models, so each model needs its own range rule on the room measurement.		The model and the room clearance are fields of the request and are checked together on every call.
A cover surcharge that must reach the totalOnly with workarounds
Each cover family adds its own surcharge, so a separate rule is needed to recompute the total and compare it with the figure the quote states.		The stated total is a field of the request and is compared with the computed total on every call.
A discount with an approval band and a hard limitOnly with workarounds
Approval above 10 percent and a block above 20 percent are two thresholds on the same field that have to be kept in step.		The discount is checked against both thresholds in the same pass, and blocks and approvals come back together.
A made-to-order lead timeOnly with care
The delivery date the customer wants has to be compared with the 6 to 8 week lead time, a rule that is easy to leave out of a quote.		The weeks needed are a field of the request and are checked on every call.
Every problem returned in one answerOnly with workarounds
Rules tend to fire as the order is saved or a step is completed, so a rep often fixes one error and meets the next.		All findings come back together, whatever order the choices arrived in.

  

  

    
What this validator catches: findings from its test cases
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Every rule is checked on every call, in any order the choices arrive; one problem never hides another. Blocking findings stop the order; approval findings need a person to sign off; everything else is computed.

    
1The room offers 10 inches behind the chair, but this model needs 12 inches to recline fully.
2Heat and massage is offered only on the power model; the Rocker and Wall recliners are manual.
3A battery pack applies to the power model only; the manual recliners have no motor.
4The power model plugs into an AC outlet and the room has none within reach, so it needs a battery pack.
5The Pinnacle Wall Recliner does not rock; the customer asked for a rocking chair.
6The customer needs delivery in 4 weeks, but Pinnacle recliners are made to order with delivery in 6 to 8 weeks.
7Financing on the La-Z-Boy Furniture Galleries credit card is available in the U.S. only.
8The quote states a total of 144,800 cents; the items, discount and delivery give 221,800 cents.
9A 12 percent discount is above 10 percent and needs a sales manager.
10A 25 percent discount is above the 20 percent limit for an order.
11An order of 5 recliners is above 4 and needs a design consultant to confirm.
12The quote has 0 recliners; at least 1 is needed.

  

  

    
Scenarios and results
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The recorded result of the validator for each scenario on this page: the request the AI agent sent, the verdict, and every finding, in the order they appear above.

    
1. Option by model: A Rocking Recliner ordered with heat and massage

    
The agent's request. Please quote 1 Pinnacle Rocking Recliner with the i-Halifax cover. The room has 24 inches behind the chair and the customer wants delivery in 8 weeks, with heat and massage. The order total is 184,800 cents. It is ready to send.

    
Verdict: Blocked.

    
    
      
  • Heat and massage on a manual model. Heat and massage is offered only on the power model; the Rocker and Wall recliners are manual.
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2. Option by model: The agent resubmits after fixing the errors

    
The agent's request. Please quote 1 Pinnacle Power Rocking Recliner with Headrest and Lumbar with the i-Halifax cover. The room has 24 inches behind the chair and the customer wants delivery in 8 weeks, with heat and massage. The order total is 314,800 cents. It is ready to send.

    
Verdict: Allowed.

    
    
      
  • Order summary. 1 recliner(s) at 2,999 dollars each before discount; total with delivery and discount 314,800 cents (illustrative prices).
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3. Cover surcharge and total: A Denim cover quoted at the standard price

    
The agent's request. Please quote 1 Pinnacle Rocking Recliner with the Denim i-Halifax cover. The room has 24 inches behind the chair and the customer wants delivery in 8 weeks. The order total is 144,800 cents. It is ready to send.

    
Verdict: Blocked.

    
    
      
  • Stated total does not match. The quote states a total of 144,800 cents; the items, discount and delivery give 221,800 cents.
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4. Cover surcharge and total: The agent resubmits after fixing the errors

    
The agent's request. Please quote 1 Pinnacle Rocking Recliner with the Denim i-Halifax cover. The room has 24 inches behind the chair and the customer wants delivery in 8 weeks. The order total is 221,800 cents. It is ready to send.

    
Verdict: Allowed.

    
    
      
  • Order summary. 1 recliner(s) at 2,069 dollars each before discount; total with delivery and discount 221,800 cents (illustrative prices).
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5. Discount: A 25 percent discount on one recliner

    
The agent's request. Please quote 1 Pinnacle Rocking Recliner with the i-Halifax cover. The room has 24 inches behind the chair and the customer wants delivery in 8 weeks. The order uses a 25 percent discount. The order total is 112,325 cents. It is ready to send.

    
Verdict: Blocked.

    
    
      
  • Discount above 20 percent. A 25 percent discount is above the 20 percent limit for an order.
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6. Discount: The agent resubmits after fixing the errors

    
The agent's request. Please quote 1 Pinnacle Rocking Recliner with the i-Halifax cover. The room has 24 inches behind the chair and the customer wants delivery in 8 weeks. The order uses a 15 percent discount. The order total is 125,315 cents. It is ready to send.

    
Verdict: Needs approval.

    
    
      
  • Discount above 10 percent. A 15 percent discount is above 10 percent and needs a sales manager.
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  • Order summary. 1 recliner(s) at 1,299 dollars each before discount; total with delivery and discount 125,315 cents (illustrative prices).
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7. Room clearance: A Wall Recliner with 5 inches behind the chair

    
The agent's request. Please quote 1 Pinnacle Wall Recliner with the i-Saxton cover. The room has 5 inches behind the chair and the customer wants delivery in 8 weeks. The order total is 154,800 cents. It is ready to send.

    
Verdict: Blocked.

    
    
      
  • Not enough room to recline. The room offers 5 inches behind the chair, but this model needs 7 inches to recline fully.
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8. Room clearance: The agent resubmits after fixing the errors

    
The agent's request. Please quote 1 Pinnacle Wall Recliner with the i-Saxton cover. The room has 8 inches behind the chair and the customer wants delivery in 8 weeks. The order total is 154,800 cents. It is ready to send.

    
Verdict: Allowed.

    
    
      
  • Order summary. 1 recliner(s) at 1,399 dollars each before discount; total with delivery and discount 154,800 cents (illustrative prices).
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Narration transcript
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The text of the narrated walkthrough, step by step.

    
    
      
  1. Welcome to a demo of Predictika's Validator. An AI sales agent prepares an order for a La-Z-Boy Pinnacle recliner: the Rocking, Wall or Power Rocking model, the cover, and more. Before it goes out, the agent sends it to Predictika, which checks it against a declarative model of how those choices fit together and returns a verdict, every reason and the total it computed.
    2. 
      
  2. I will start with the first request by the agent.
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  3. The agent says. Please quote 1 Pinnacle Rocking Recliner with the i-Halifax cover. The room has 24 inches behind the chair and the customer wants delivery in 8 weeks, with heat and massage. The rest of the request is on screen. The order total is 184,800 cents.
    4. 
      
  4. Before it goes out, the agent calls the validator.
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  5. Blocked, with one finding, all in one answer. Heat and massage is offered only on the power model; the Rocker and Wall recliners are manual.
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  6. The validator returned one blocking finding in one answer. A check that reads one field at a time would pass most of this; it shows only when the choices in the order are checked against each other.
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  7. What this shows: for options that exist on one model only, a rules-based CPQ is error-prone for this.
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  8. Now the agent resubmits.
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  9. The corrected request. It changes the model to Pinnacle Power Rocking Recliner with Headrest and Lumbar and the order total stated on the quote to 314,800 cents.
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  10. It calls the validator again.
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  11. This time the validator clears it.
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  12. The earlier finding is cleared.
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  13. One problem caught in one call, fixed in one pass, and a clean order. That is the value of Predictika's validator: catching mistakes before they reach the customer. Now you can try the other scenarios yourself.
    14.