Predictika · Business communications quotes
An AI sales agent prepares a quote for a business communications customer: cloud or on-premises phone system, per-user license tier, IP phones, SIP trunk and contact center add-ons, term, and the partner's discount. Before it goes out, the agent sends it to Predictika, which checks it against a declarative model of the licensing, compatibility and discount rules and returns a verdict, every reason and the platform figures it computed.
This validator models quotes for business phone systems sold through channel partners — not just the scenarios shown below.
Any business phone system quote that touches platform, license tier, phones, SIP trunks, contact center or partner discount is in scope — not only the scenarios pictured here. Not covered: prices (the vendor publishes no price list, so this validator produces no price build-up or line-item quote), contract terms beyond those listed, and any vendor CPQ platform. Assumptions: the user limits, license tiers, devices per user, the phone-and-platform support matrix, add-on availability, partner levels and discount limits are invented illustrative values.
6 scenarios in 3 groups · each group runs from the agent’s first attempt to the outcome · click one to switch
Illustrative agent statement. The validator receives the structured request below.
Proposing agent: AI sales agent (scripted)
Before sending, the agent must call Recorded run
What this means
Our assessment of what a typical rules-based CPQ (product rules, price rules and validation rules, as in Salesforce CPQ) does with the same cases. It is a judgment about effort and reliability, not a claim that nothing can be built.
| What the validator caught | Typical rules-based CPQ | Predictika |
|---|---|---|
| A phone model that is not supported on the chosen platform, or cannot use Wi-Fi | Only with care Each phone-and-platform pair is its own compatibility rule. It works, but every new phone or platform adds rules that someone must keep in step. | Support and Wi-Fi capability sit on the phone record and the platform; a new phone is a new row, not a new rule. |
| Contact center or SIP trunk add-ons that depend on both platform and license tier | Only with care Add-on availability is usually a product rule per platform and tier combination, and agents-versus-users checks need a separate validation rule. | Availability comes from the platform and tier records and the agent count is compared with the users on every call. |
| Phones above the devices per user that the license tier allows | Only with workarounds The limit depends on users, tier and phone count together. That is a calculated check across fields, which rules-based CPQ handles only through custom validation. | The limit is computed from the tier and the users on every call. |
| A quote that states a user limit or devices per user different from the platform or tier | Only with care A validation rule can compare a stated figure with the platform, but only if the stated figure is a field on the quote, which it rarely is. | The stated figures travel with the quote and are compared with the platform and tier on every call. |
| Partner discount levels, a registered-deal requirement and an absolute ceiling at once | Only with workarounds Partner level, deal registration and the discount interact. Several reasons at once usually mean several approval and validation rules firing separately, each with its own message. | Every block and approval reason is listed together, in order of severity. |
Every rule is checked on every call, in any order the choices arrive; one problem never hides another. Blocking findings stop the quote; approval findings need a person to sign off; everything else is computed.
| 1 | the quote asks for Cloud delivery and MiVoice Office 400 (on-premises) is offered as OnPrem only. |
| 2 | the Mitel 6970 Conference Phone is not supported on MiVoice Office 400 (on-premises). |
| 3 | the Mitel 5340e IP Phone (legacy MiNet) has no built-in Wi-Fi, but the quote connects the phones over Wi-Fi. |
| 4 | 3000 users is above the 2500 users one MiVoice Business (on-premises) system supports. |
| 5 | 101 phones is above the 2 devices per user allowed by UCC Entry for 50 users. |
| 6 | the contact center add-on is not offered with MiVoice Business (on-premises). |
| 7 | the contact center add-on is not available with the UCC Entry license tier. |
| 8 | 120 contact center agents is more than the 100 users on the quote. |
| 9 | the SIP trunk add-on is not offered with MiCloud Connect (UCaaS). |
| 10 | 61 SIP trunk channels is above the 60 channels MiVoice Office 400 (on-premises) supports. |
| 11 | a 24 month term is below the 36 month minimum for MiCloud Connect (UCaaS). |
| 12 | a 28 percent discount needs a registered deal above 20 percent, and the quote has none. |
| 13 | a 36 percent discount is above the 35 percent limit that anyone can approve. |
| 14 | the quote states a limit of 5000 users per system, but MiVoice Business (on-premises) supports 2500. |
| 15 | the quote states 8 devices per user, but the UCC Standard tier allows 4. |
| 16 | a 28 percent discount is above the 10 percent a Registered level partner can give; it needs channel management approval. |
| 17 | 20 SIP trunk channels for 100 users is fewer than one channel for every 4 users; confirm the call volume with the customer. |
| 18 | 250 users leaves under 10 percent headroom below the 250 users MiVoice Office 400 (on-premises) supports; confirm sizing with the customer. |
The recorded result of the validator for each scenario on this page: the request the AI agent sent, the verdict, and every finding, in the order they appear above.
The agent's request. Please quote MiVoice Business (on-premises) with UCC Entry licenses for 400 users, 400 Mitel 6930w phones powered over Ethernet (PoE), and a 36 month term, with the contact center add-on for 40 agents, through our Silver level partner account. The quote states a limit of 2500 users per system and 2 devices per user. It is ready to send.
Verdict: Blocked.
The agent's request. Please quote MiCloud Connect (UCaaS) with UCC Standard licenses for 400 users, 400 Mitel 6930w phones powered over Ethernet (PoE), and a 36 month term, with the contact center add-on for 40 agents, through our Silver level partner account. The quote states a limit of 5000 users per system and 4 devices per user. It is ready to send.
Verdict: Allowed.
The agent's request. Please quote MiCloud Connect (UCaaS) with UCC Standard licenses for 250 users, 300 Mitel 5340e phones connected over Wi-Fi, and a 36 month term, through our Silver level partner account. The quote states a limit of 5000 users per system and 4 devices per user. It is ready to send.
Verdict: Blocked.
The agent's request. Please quote MiCloud Connect (UCaaS) with UCC Standard licenses for 250 users, 300 Mitel 6930w phones connected over Wi-Fi, and a 36 month term, through our Silver level partner account. The quote states a limit of 5000 users per system and 4 devices per user. It is ready to send.
Verdict: Allowed.
The agent's request. Please quote MiVoice Office 400 (on-premises) with UCC Standard licenses for 120 users, 130 Mitel 6930w phones powered over Ethernet (PoE), and a 24 month term, with a SIP trunk with 40 channels, through our Registered level partner account, at a 28 percent discount. The quote states a limit of 250 users per system and 4 devices per user. It is ready to send.
Verdict: Blocked.
The agent's request. Please quote MiVoice Office 400 (on-premises) with UCC Standard licenses for 120 users, 130 Mitel 6930w phones powered over Ethernet (PoE), and a 24 month term, with a SIP trunk with 40 channels, through our Registered level partner account, at a 28 percent discount on a registered deal. The quote states a limit of 250 users per system and 4 devices per user. It is ready to send.
Verdict: Needs approval.
The text of the narrated walkthrough, step by step.