Predictika · Incident management plan quotes

An AI sales agent's incident management plan quote, checked before it goes out

An AI sales agent prepares a quote for an incident management subscription: a plan, the number of users or seats, the event volume, call routing lines and add-ons. Before it goes out, the agent sends it to Predictika, which checks it against a declarative model of the public pricing page and returns a verdict, every reason and the figures it computed.

Scope: PagerDuty Free, Professional and PD Reliability Platform (Starter, Essential, Plus, Ultimate) quotes: included seats and events, call routing lines, required add-ons, credit packs and the stated annual amount. See everything this validator covers

This validator models plan and capacity quotes for PagerDuty incident management as set out on the public pricing page, not just the scenarios shown below.

  • Plan limits — the Free plan is listed for up to 5 users, 1 on-call schedule and 1 escalation policy; the Reliability Platform tiers list their included seats (10, 20, 50 and 500), Signal Intelligence Events (5,000, 40,000, 150,000 and 2,000,000) and Live Call Routing lines (1, 2, 3 and 3). A quote that needs more is blocked unless it carries credit packs, and credit packs go to a person to confirm.
  • Required add-ons — Expert Services is listed as a required add-on for the Plus and Ultimate tiers; Premium Workflow Actions are included in the Reliability Platform tiers but need an add-on on the Free and Professional plans.
  • Stated amount — the annual amount the agent states must equal the listed price: $21 per user per month billed annually or $25 per user per month billed monthly for Professional, and the listed yearly platform fee for Starter ($2,800), Essential ($12,000) and Plus ($48,000). Ultimate is listed with custom pricing, so it goes to a person to confirm.

Any PagerDuty plan quote that touches these rules is in scope — not only the scenarios pictured here. Not covered: credit pack sizes and prices (not published), Ultimate pricing (custom), add-on prices (not published), Gold Services pricing, discounts, taxes and contract terms. Assumptions: a quote line for a Reliability Platform tier is its yearly platform fee and Professional is priced as users times the listed monthly rate times twelve; the Live Call Routing lines are treated as a limit per tier.

The AI sales agentBuilds the plan quote from the conversation and says it is ready.
Predictika validatorChecks every rule at once and returns the verdict, each finding, and the computed figures.

7 scenarios in 3 groups · each group runs from the agent’s first attempt to the outcome · click one to switch

What the agent proposes

The AI sales agent says

Illustrative agent statement. The validator receives the structured request below.

Proposing agent: AI sales agent (scripted)

Before sending, the agent must call Recorded run

Predictika validator


      

        
        
        
      

      
Waiting for the call.

      
    

  

  
  

    
Where rules-based CPQ gets it wrong
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Our assessment of what a typical rules-based CPQ (product rules, price rules and validation rules, as in Salesforce CPQ) does with the same cases. It is a judgment about effort and reliability, not a claim that nothing can be built.

    
What the validator caughtTypical rules-based CPQPredictika
Included capacity that differs by tier: seats, events and call routing linesOnly with care
A product rule per tier. It works, but every tier is another set of limits that has to be kept in step with the pricing page.		The tier sets its included seats, events and lines and the request is compared with all of them on every call.
A required add-on that only some tiers need: Expert Services on Plus and UltimateOnly with workarounds
The requirement depends on the tier on one line and an add-on on another, so it needs a cross-line rule that interacts with the others.		The tier and every add-on are in one request and the requirement is checked with the rest.
Capacity beyond a tier that is allowed only with credit packsOnly with workarounds
The need for credit packs depends on seats, events and the packs on the quote at once, and a missing pack is easy to catch only at the end.		Seats, events and credit packs travel in one request and the combination is checked together.
A stated annual amount that disagrees with the listed pricesOnly with workarounds
The figure the agent states is a free field, so it takes an extra rule that compares it with a price computed from the plan, users and billing term.		The stated figure is part of the request and is compared with the computed amount on every call.
Every problem returned in one answerOnly with workarounds
Rules tend to fire as the quote is saved or a step is completed, so a rep often fixes one error and meets the next.		All findings come back together, whatever order the choices arrived in.

  

  

    
What this validator catches: findings from its test cases
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Every rule is checked on every call, in any order the choices arrive; one problem never hides another. Blocking findings stop the quote; approval findings need a person to sign off; everything else is computed.

    
1The quote has 11 seats; this tier includes 10 and the quote has no credit packs to extend them.
2The customer needs 5,001 Signal Intelligence Events; this tier includes 5,000 and the quote has no credit packs to extend them.
3The customer needs 3 Live Call Routing lines; this tier lists 2.
4The quote has 51 seats; this tier includes 50 and the quote has no credit packs to extend them.
5The quote includes credit packs; their size and price are not published, so a person should confirm them with PagerDuty sales.
6Expert Services is a required add-on for the Plus and Ultimate tiers and the quote has none.
7The customer needs 150,001 Signal Intelligence Events; this tier includes 150,000 and the quote has no credit packs to extend them.
8Ultimate is listed with custom pricing; a person should confirm the price with PagerDuty sales.
9The quote has 501 seats; this tier includes 500 and the quote has no credit packs to extend them.
10The Free plan is listed for up to 5 users; the quote has 6.
11The Free plan is listed with 1 on-call schedule; the customer needs 2.
12The Free plan is listed with 1 escalation policy; the customer needs 2.
13The quote states $9,000 a year; the listed prices give $7,560.
14Premium Workflow Actions are included only in the Reliability Platform tiers; on a Free or Professional plan the quote needs the add-on.
15The quote states $40,000 a year; the listed prices give $48,000.
16The quote has 0 users; at least 1 is needed.
17The customer needs 4 Live Call Routing lines; this tier lists 3.

  

  

    
Scenarios and results
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The recorded result of the validator for each scenario on this page: the request the AI agent sent, the verdict, and every finding, in the order they appear above.

    
1. Plan size and add-ons: Twenty-five users on the Starter tier with 30,000 events and two call routing lines

    
The agent's request. Please quote the PagerDuty Reliability Platform Starter plan for 25 users, with 30,000 Signal Intelligence Events a year and 2 Live Call Routing lines. The quote states $2,800 a year. It is ready to send.

    
Verdict: Blocked.

    
    
      
  • Seats exceed the tier without credit packs. The quote has 25 seats; this tier includes 10 and the quote has no credit packs to extend them.
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  • Events exceed the tier without credit packs. The customer needs 30,000 Signal Intelligence Events; this tier includes 5,000 and the quote has no credit packs to extend them.
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  • Live Call Routing lines exceed the tier. The customer needs 2 Live Call Routing lines; this tier lists 1.
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2. Plan size and add-ons: The agent resubmits after fixing the errors

    
The agent's request. Please quote the PagerDuty Reliability Platform Plus plan for 25 users, with 30,000 Signal Intelligence Events a year and 2 Live Call Routing lines. The quote states $48,000 a year. It is ready to send.

    
Verdict: Blocked.

    
    
      
  • Expert Services required. Expert Services is a required add-on for the Plus and Ultimate tiers and the quote has none.
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3. Plan size and add-ons: The agent resubmits after fixing the errors

    
The agent's request. Please quote the PagerDuty Reliability Platform Plus plan for 25 users, with 30,000 Signal Intelligence Events a year and 2 Live Call Routing lines, plus Expert Services. The quote states $48,000 a year. It is ready to send.

    
Verdict: Allowed.

    
    
      
  • Plan summary. 25 users against 50 included seats and 30,000 Signal Intelligence Events against 150,000 included; annual amount $48,000 at the listed prices.
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4. Free plan limits: Eight users on the Free plan with three on-call schedules

    
The agent's request. Please quote the PagerDuty Free plan for 8 users, with 3 on-call schedules and 2 escalation policies. The quote states $0 a year. It is ready to send.

    
Verdict: Blocked.

    
    
      
  • Free plan user limit. The Free plan is listed for up to 5 users; the quote has 8.
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  • Free plan on-call schedule limit. The Free plan is listed with 1 on-call schedule; the customer needs 3.
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  • Free plan escalation policy limit. The Free plan is listed with 1 escalation policy; the customer needs 2.
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5. Free plan limits: The agent resubmits after fixing the errors

    
The agent's request. Please quote the PagerDuty Professional plan for 8 users on annual billing. The quote states $2,016 a year. It is ready to send.

    
Verdict: Allowed.

    
    
      
  • Plan summary. 8 users; annual amount $2,016 at the listed prices.
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6. Capacity beyond the tier: Sixty-five users and 200,000 events on the Plus tier

    
The agent's request. Please quote the PagerDuty Reliability Platform Plus plan for 65 users, with 200,000 Signal Intelligence Events a year and 3 Live Call Routing lines, plus Expert Services. The quote states $48,000 a year. It is ready to send.

    
Verdict: Blocked.

    
    
      
  • Seats exceed the tier without credit packs. The quote has 65 seats; this tier includes 50 and the quote has no credit packs to extend them.
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  • Events exceed the tier without credit packs. The customer needs 200,000 Signal Intelligence Events; this tier includes 150,000 and the quote has no credit packs to extend them.
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7. Capacity beyond the tier: The agent resubmits after fixing the errors

    
The agent's request. Please quote the PagerDuty Reliability Platform Plus plan for 65 users, with 200,000 Signal Intelligence Events a year and 3 Live Call Routing lines, plus Expert Services and 2 credit packs to cover the extra capacity. The quote states $48,000 a year. It is ready to send.

    
Verdict: Needs approval.

    
    
      
  • Credit packs to confirm. The quote includes credit packs; their size and price are not published, so a person should confirm them with PagerDuty sales.
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  • Plan summary. 65 users against 50 included seats and 200,000 Signal Intelligence Events against 150,000 included; annual amount $48,000 at the listed prices.
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Narration transcript
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The text of the narrated walkthrough, step by step.

    
    
      
  1. Welcome to a demo of Predictika's Validator. An AI sales agent prepares a quote for an incident management subscription: a plan, the number of users or seats, the event volume, and more. Before it goes out, the agent sends it to Predictika, which checks it against a declarative model of the public pricing page and returns a verdict, every reason and the figures it computed.
    2. 
      
  2. I will start with the first request by the agent.
    3. 
      
  3. The agent says. Please quote the PagerDuty Reliability Platform Starter plan for 25 users, with 30,000 Signal Intelligence Events a year and 2 Live Call Routing lines. The quote states $2,800 a year. The rest of the request is on screen.
    4. 
      
  4. Before it goes out, the agent calls the validator.
    5. 
      
  5. Blocked, with three findings, all in one answer. The quote has 25 seats; this tier includes 10 and the quote has no credit packs to extend them. The customer needs 30,000 Signal Intelligence Events; this tier includes 5,000 and the quote has no credit packs to extend them. The customer needs 2 Live Call Routing lines; this tier lists 1.
    6. 
      
  6. The validator returned three blocking findings in one answer. A check that reads one field at a time would pass most of this; it shows only when the choices in the quote are checked against each other.
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  7. What this shows: for included capacity that differs by tier: seats, events and call routing lines, a rules-based CPQ is error-prone for this.
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  8. Now the agent resubmits.
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  9. The corrected request. It changes the plan to Reliability Platform Plus and the stated annual amount to $48,000.
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  10. It calls the validator again.
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  11. Still blocked, with one finding, all in one answer. Expert Services is a required add-on for the Plus and Ultimate tiers and the quote has none.
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  12. Three findings cleared, but the change brings a different blocking finding: Expert Services required.
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  13. The agent resubmits once more.
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  14. The revised request. It changes the Expert Services on the quote to yes.
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  15. It calls the validator once more.
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  16. This time the validator clears it.
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  17. The earlier finding is cleared, and the validator's total, $48,000, matches the quote.
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  18. Three problems caught in one call, fixed in two passes, and a clean quote. That is the value of Predictika's validator: catching mistakes before they reach the customer. Now you can try the other scenarios yourself.
    19.