Predictika · Hearing aid orders for hearing care professionals

An AI sales agent's Phonak Audeo Lumity order, checked before it goes out

An AI sales agent prepares an order for Phonak Audeo Lumity RIC hearing aids with their model, receiver, charger, color, coupling (cShell, SlimTip or dome) and CROS transmitter. Before it goes out, the agent sends it to Predictika, which checks it against a declarative model of the order form rules and returns a verdict and every reason.

Scope: Phonak Audeo Lumity RIC orders (L90-R, L90-RT, L90-RL, L90-R Fit and L90-R Slim): receivers, chargers, colors, cShell, SlimTip and dome couplings, and the CROS transmitter. See everything this validator covers

This validator models Phonak Audeo Lumity RIC orders as laid out on Phonak's public order form, not just the scenarios shown below.

  • Hearing aid and receiver — the Audeo Fit takes the sensor receiver only; the UltraPower receiver is not offered on the Slim and needs a cShell; receiver lengths run from 0 to 3.
  • Charger and color — each model has its own charger (Charger Ease, Charger Case Go or Slim Charger); the Slim has its own two-tone colors and the Fit comes in three colors only.
  • Coupling — cShell shell, faceplate, retention, venting and wax options; SlimTip material, venting, retention and wax options; domes, including the Fit's own Vented Clear Domes 6.0; AOV venting needs audiometric data.
  • CROS — the CROS L-R transmitter goes with the Audeo L90-R and L90-RT, with tube lengths 0 to 3.

Any Audeo Lumity RIC order that touches these rules is in scope — not only the scenarios pictured here. Not covered: prices (the order form carries none, so this validator produces no price build-up or line-item quote), part numbers, preprogramming options, other Phonak families (such as Naida or Virto) and regional or program-specific terms.

The AI sales agentBuilds the hearing aid order from the conversation and says it is ready.
Predictika validatorChecks every rule at once and returns the verdict, each finding, and the computed figures.

7 scenarios in 3 groups · each group runs from the agent’s first attempt to the outcome · click one to switch

What the agent proposes

The AI sales agent says

Illustrative agent statement. The validator receives the structured request below.

Proposing agent: AI sales agent (scripted)

Before sending, the agent must call Recorded run

Predictika validator


      

        
        
        
      

      
Waiting for the call.

      
    

  

  
  

    
Where rules-based CPQ gets it wrong
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Our assessment of what a typical rules-based CPQ (product rules, price rules and validation rules, as in Salesforce CPQ) does with the same cases. It is a judgment about effort and reliability, not a claim that nothing can be built.

    
What the validator caughtTypical rules-based CPQPredictika
Options that exist only for some hearing aid modelsOnly with care
A product rule per model and option (sensor receiver, Slim colors, Fit colors). It works, but each new model adds rules to maintain.		The model and every option are in one request and are checked together.
Coupling options that depend on the material and the shellOnly with care
Locks, vents, faceplates and wax options depend on the shell color or the SlimTip material chosen on other lines, so the rules reach across lines.		Every choice is in one request, so the conflict is found whichever order the choices arrive in.
A receiver that needs a particular couplingOnly with workarounds
The UltraPower receiver needs a cShell, which is a dependency between two separate selections that has to be written in both directions.		Receiver and coupling are checked together on every call.
Charger and CROS transmitter that depend on the modelOnly with workarounds
The right charger and the CROS compatibility depend on the model picked earlier, so the rules interact.		Model, charger and CROS are checked together on every call.
Every problem returned in one answerOnly with workarounds
Rules tend to fire as the order is saved or a step is completed, so a rep often fixes one error and meets the next.		All findings come back together, whatever order the choices arrived in.

  

  

    
What this validator catches: findings from its test cases
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Every rule is checked on every call, in any order the choices arrive; one problem never hides another. Blocking findings stop the quote; approval findings need a person to sign off; everything else is computed.

    
1The standard receivers (S, M, P and UltraPower) are not available for the Audeo L90-R Fit; it takes the sensor receiver.
2The sensor receiver is for the Audeo Lumity Fit only.
3The UltraPower receiver is not available for the Audeo L90-R Slim.
4The UltraPower receiver requires a cShell coupling (cShell Hard); SlimTip and domes are for the S, M and P receivers only.
5The receiver length 4 is not available; receivers come in lengths 0 to 3.
6The charger on the order is not the one that goes with this hearing aid; the L90-R, L90-RT and L90-R Fit use the Charger Ease, the L90-RL uses the Charger Case Go and the L90-R Slim uses the Slim Charger.
7The Audeo L90-R Slim comes in the Slim colors only (Silver/Black, Graphite/Black, Copper/Black, Sandalwood/Black).
8The Slim two-tone colors are available for the Audeo L90-R Slim only.
9This color is not available for the Audeo L90-R Fit; it comes in Sand Beige, Chestnut and Silver Gray.
10Vented domes and power domes are not available for the Audeo L90-R Fit; it has its own Vented Clear Domes 6.0.
11Vented Clear Domes 6.0 are listed for the Audeo L90-R Fit only.
12Canal, skeleton and helix locks are available only on clear, pink, cocoa, tan and brown cShells; the order has a red, blue or titanium shell.
13The black faceplate is available only with a titanium shell.
14The cavity vent is a SlimTip option; it is not offered on a cShell.
15The custom large vent and the semi-IROS vent are cShell options; they are not offered on a SlimTip.
16The spring wax guard is a cShell option; it is not offered on a SlimTip.
17The cavity vent is not available on a soft silicone SlimTip.
18Softcoat and helix lock are not available on a soft silicone SlimTip.
19The wax trap and extended receiver tubing are not available on a soft silicone SlimTip.
20On a SlimTip the canal lock is offered with the cavity vent only.
21AOV venting needs the audiometric data (250 to 4000 Hz) on the order, and the order has none.
22The Phonak CROS L-R transmitter is compatible with the Audeo L90-R and L90-RT; the hearing aid on the order is another model.
23The CROS tube length 4 is not available; lengths run from 0 to 3.

  

  

    
Scenarios and results
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The recorded result of the validator for each scenario on this page: the request the AI agent sent, the verdict, and every finding, in the order they appear above.

    
1. Audeo L90-R Slim: A Slim order with the UltraPower receiver, the Charger Ease and a standard color

    
The agent's request. Please quote the Phonak Audeo L90-R Slim with an UltraPower receiver (length 2), the Charger Ease and color Silver Gray, on a hard acrylic SlimTip with no retention, a medium vent and no wax protection. It is ready to send.

    
Verdict: Blocked.

    
    
      
  • UltraPower not available on the Slim. The UltraPower receiver is not available for the Audeo L90-R Slim.
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  • UltraPower needs a cShell. The UltraPower receiver requires a cShell coupling (cShell Hard); SlimTip and domes are for the S, M and P receivers only.
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  • Charger does not match the hearing aid. The charger on the order is not the one that goes with this hearing aid; the L90-R, L90-RT and L90-R Fit use the Charger Ease, the L90-RL uses the Charger Case Go and the L90-R Slim uses the Slim Charger.
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  • Slim has its own color range. The Audeo L90-R Slim comes in the Slim colors only (Silver/Black, Graphite/Black, Copper/Black, Sandalwood/Black).
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2. Audeo L90-R Slim: The agent resubmits after fixing the errors

    
The agent's request. Please quote the Phonak Audeo L90-R Slim with a standard P receiver (length 2), the Slim Charger and color Graphite/Black, on a hard acrylic SlimTip with no retention, a medium vent and no wax protection. It is ready to send.

    
Verdict: Allowed.

    
    
      
  • Order summary. Receiver length 2; accessories on the order (TV Connector, PartnerMic, RemoteControl): 0.
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3. Audeo L90-R Fit: A Fit order with a standard receiver, Sandalwood and a vented dome

    
The agent's request. Please quote the Phonak Audeo L90-R Fit with a standard M receiver (length 2), the Charger Ease and color Sandalwood, fitted with a vented dome. It is ready to send.

    
Verdict: Blocked.

    
    
      
  • Audeo Fit takes the sensor receiver. The standard receivers (S, M, P and UltraPower) are not available for the Audeo L90-R Fit; it takes the sensor receiver.
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  • Color not available on the Audeo Fit. This color is not available for the Audeo L90-R Fit; it comes in Sand Beige, Chestnut and Silver Gray.
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  • Vented and Power domes not for the Audeo Fit. Vented domes and power domes are not available for the Audeo L90-R Fit; it has its own Vented Clear Domes 6.0.
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4. Audeo L90-R Fit: The agent resubmits after fixing the errors

    
The agent's request. Please quote the Phonak Audeo L90-R Fit with a sensor receiver (length 2), the Charger Ease and color Chestnut, fitted with a cap dome. It is ready to send.

    
Verdict: Allowed.

    
    
      
  • Order summary. Receiver length 2; accessories on the order (TV Connector, PartnerMic, RemoteControl): 0.
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5. Audeo L90-RT on a cShell: An L90-RT order with a red cShell, helix lock, black faceplate and AOV venting

    
The agent's request. Please quote the Phonak Audeo L90-RT with an UltraPower receiver (length 2), the Charger Ease and color Velvet Black, on a red cShell with a black faceplate, a helix lock, AOV venting and a wax trap. It is ready to send.

    
Verdict: Blocked.

    
    
      
  • Locks need a clear, pink, cocoa, tan or brown shell. Canal, skeleton and helix locks are available only on clear, pink, cocoa, tan and brown cShells; the order has a red, blue or titanium shell.
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  • Black faceplate only on a titanium shell. The black faceplate is available only with a titanium shell.
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  • AOV venting needs audiometric data. AOV venting needs the audiometric data (250 to 4000 Hz) on the order, and the order has none.
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6. Audeo L90-RT on a cShell: The agent resubmits after fixing the errors

    
The agent's request. Please quote the Phonak Audeo L90-RT with an UltraPower receiver (length 2), the Charger Ease and color Velvet Black, on a brown cShell with a black faceplate, a helix lock, AOV venting and a wax trap. It is ready to send.

    
Verdict: Blocked.

    
    
      
  • Black faceplate only on a titanium shell. The black faceplate is available only with a titanium shell.
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  • AOV venting needs audiometric data. AOV venting needs the audiometric data (250 to 4000 Hz) on the order, and the order has none.
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7. Audeo L90-RT on a cShell: The agent resubmits after fixing the errors

    
The agent's request. Please quote the Phonak Audeo L90-RT with an UltraPower receiver (length 2), the Charger Ease and color Velvet Black, on a brown cShell with a brown faceplate, a helix lock, AOV venting and a wax trap, with the audiometric data attached. It is ready to send.

    
Verdict: Allowed.

    
    
      
  • Order summary. Receiver length 2; accessories on the order (TV Connector, PartnerMic, RemoteControl): 0.
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Narration transcript
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The text of the narrated walkthrough, step by step.

    
    
      
  1. Welcome to a demo of Predictika's Validator. An AI sales agent prepares an order for Phonak Audeo Lumity RIC hearing aids with their model, receiver, charger, color, coupling (cShell, SlimTip or dome) and CROS transmitter. Before it goes out, the agent sends it to Predictika, which checks it against a declarative model of the order form rules and returns a verdict and every reason.
    2. 
      
  2. I will start with the first request by the agent.
    3. 
      
  3. The agent says. Please quote the Phonak Audeo L90-R Slim with an UltraPower receiver (length 2), the Charger Ease and color Silver Gray. It is ready to send. The rest of the request is on screen.
    4. 
      
  4. Before it goes out, the agent calls the validator.
    5. 
      
  5. Blocked, with four findings, all in one answer. The UltraPower receiver is not available for the Audeo L90-R Slim. The UltraPower receiver requires a cShell coupling (cShell Hard); SlimTip and domes are for the S, M and P receivers only. The charger on the order is not the one that goes with this hearing aid; the L90-R, L90-RT and L90-R Fit use the Charger Ease, the L90-RL uses the Charger Case Go and the L90-R Slim uses the Slim Charger. The other one is on screen.
    6. 
      
  6. The validator returned four blocking findings in one answer. A check that reads one field at a time would pass most of this; it shows only when the choices in the quote are checked against each other.
    7. 
      
  7. What this shows: for options that exist only for some hearing aid models, a rules-based CPQ is error-prone for this.
    8. 
      
  8. Now the agent resubmits.
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  9. The corrected request. It changes the receiver to standard P receiver, the charger to Slim Charger and the color to Graphite/Black.
    10. 
      
  10. It calls the validator again.
    11. 
      
  11. This time the validator clears it.
    12. 
      
  12. All four earlier findings are cleared.
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  13. Four problems caught in one call, fixed in one pass, and a clean quote. That is the value of Predictika's validator: catching mistakes before they reach the customer. Now you can try the other scenarios yourself.
    14.