Predictika · Hearing aid clinic orders

An AI sales agent's Phonak hearing aid order, checked before it goes out

An AI sales agent prepares a clinic order for Phonak Infinio hearing aids: a model (Audeo Infinio, Audeo Sphere Infinio, Virto R Infinio or Naida Lumity), a technology level, rechargeable or battery power, the hearing loss, a telecoil, CROS, Roger On microphones, accessories, the warranty, the ears, a discount and a stated total. Before it goes out, the agent sends it to Predictika, which checks it against a declarative model of the product line and returns a verdict and every reason.

Scope: Phonak Audeo Infinio, Audeo Sphere Infinio, Virto R Infinio and Naida Lumity clinic orders, with technology level, power, hearing loss, telecoil, CROS, Roger On, accessories, warranty, discount and the stated total. See everything this validator covers

This validator models Phonak Infinio clinic orders, not just the scenarios shown below.

  • Model, level and power — which technology levels each model offers, which models are rechargeable only, and the battery-powered Naida Lumity with its telecoil.
  • Hearing loss and CROS — the Naida Lumity power instrument for severe to profound loss, a clinical review of profound-loss fittings, and CROS paired with one Audeo Infinio.
  • Accessories, warranty and total — Roger On microphones and their limit, the 2 or 3 year warranty, the licensed-clinic and ear-count checks, the discount threshold and the stated total against the modeled prices.

Any Phonak Infinio clinic order that touches these rules is in scope — not only the scenarios pictured here. Not covered: other Phonak families, Sonova brands and consumer sales. Model names come from public Phonak and Sonova pages; the level rules, limits, discount threshold and all prices are modeled and are not published by Phonak or Sonova (see the note at the foot of the page).

The AI sales agentBuilds the hearing aid order from the conversation and says it is ready.
Predictika validatorChecks every rule at once and returns the verdict, each finding, and the computed figures.

6 scenarios in 3 groups · each group runs from the agent’s first attempt to the outcome · click one to switch

What the agent proposes

The AI sales agent says

Illustrative agent statement. The validator receives the structured request below.

Proposing agent: AI sales agent (scripted)

Before sending, the agent must call Recorded run

Predictika validator


      

        
        
        
      

      
Waiting for the call.

      
    

  

  
  

    
Where rules-based CPQ gets it wrong
Click to expand
    
Our assessment of what a typical rules-based CPQ (product rules, price rules and validation rules, as in Salesforce CPQ) does with the same cases. It is a judgment about effort and reliability, not a claim that nothing can be built.

    
What the validator caughtTypical rules-based CPQPredictika
Options that exist on only some modelsOnly with care
Technology levels, battery power and the telecoil each depend on the model, so every rule is keyed to the model and another field at once.		The model and each option are fields of one order and are checked together on every call.
CROS and hearing loss that depend on the modelOnly with care
CROS pairs with one Audeo Infinio, and severe or profound loss needs the Naida Lumity, so a rule has to read the model, the ears and the hearing loss together.		The model, ears, CROS and hearing loss are checked together on every call.
A stated totalOnly with workarounds
The agent states a total, and a rules engine has to rebuild it from the model, level, ears, accessories, warranty and discount to catch a mismatch.		The total is computed from the order and compared with the stated figure on every call.
Every problem returned in one answerOnly with workarounds
Rules tend to fire as the order is saved or a step is completed, so a rep often fixes one error and meets the next.		All findings come back together, whatever order the choices arrived in.

  

  

    
What this validator catches: findings from its test cases
Click to expand
    
Every rule is checked on every call, in any order the choices arrive; one problem never hides another. Blocking findings stop the order; approval findings need a person to sign off; everything else is computed.

    
1Hearing aids are fitted and dispensed by hearing care professionals; this order is not from a licensed clinic.
2An order is for one or two ears; the order has 0 ears.
3An order is for one or two ears; the order has 3 ears.
4This model is not offered at the selected technology level; Audeo Sphere Infinio is level 90 only and Virto R Infinio is level 90 or 70.
5Only the Naida Lumity ultra-power (L-UP) comes with a disposable battery; the selected model is rechargeable only.
6A telecoil is available only on the Naida Lumity L-UP battery model.
7The Naida Lumity power instrument is for severe to profound hearing loss.
8Profound hearing loss needs the Naida Lumity power instrument.
9A profound-loss fitting should be confirmed by a clinical specialist against the audiogram.
10CROS Infinio pairs one transmitter with one Audeo Infinio aid (not Sphere, Virto or Naida); the order must be for one ear.
11An order of 3 Roger On microphones is above the usual clinic quantity; an account manager should confirm.
12An order can include at most 4 Roger On microphones; the order has 5.
13An order of 5 Roger On microphones is above the usual clinic quantity; an account manager should confirm.
14The warranty is 2 or 3 years; the order has 1 years.
15The discount of 674 dollars is more than 15 percent of the order value; a sales director should approve.
16The order states a total of 4,289 dollars; the modeled prices give 4,290 dollars.
17The order states a total of 4,390 dollars; the modeled prices give 4,290 dollars.
18The order states a total of 100 dollars; the modeled prices give 3,490 dollars.
19The discount of 1,000 dollars is more than 15 percent of the order value; a sales director should approve.

  

  

    
Scenarios and results
Click to expand
    
The recorded result of the validator for each scenario on this page: the request the AI agent sent, the verdict, and every finding, in the order they appear above.

    
1. Level, power, telecoil, hearing loss and Roger On: A Virto R Infinio order at level 50 with a battery, a telecoil, profound hearing loss, 5 Roger On microphones and a wrong total

    
The agent's request. Please order a pair of Virto R Infinio at level 50, battery powered, for profound hearing loss, for 2 ears, with a telecoil, with 5 Roger On microphones, with a TV connector, a remote control, a 2 year warranty, and a total of 7,000 dollars. It is ready to send.

    
Verdict: Blocked.

    
    
      
  • Technology level not offered on this model. This model is not offered at the selected technology level; Audeo Sphere Infinio is level 90 only and Virto R Infinio is level 90 or 70.
    • 
      
  • Battery power not offered on this model. Only the Naida Lumity ultra-power (L-UP) comes with a disposable battery; the selected model is rechargeable only.
    • 
      
  • Telecoil only on Naida Lumity L-UP. A telecoil is available only on the Naida Lumity L-UP battery model.
    • 
      
  • Profound loss needs a power instrument. Profound hearing loss needs the Naida Lumity power instrument.
    • 
      
  • Roger On limit. An order can include at most 4 Roger On microphones; the order has 5.
    • 
      
  • Stated total does not match. The order states a total of 7,000 dollars; the modeled prices give 9,790 dollars.
    • 
      
  • Large Roger On order. An order of 5 Roger On microphones is above the usual clinic quantity; an account manager should confirm.
    • 
    

    
2. Level, power, telecoil, hearing loss and Roger On: The agent resubmits after fixing the errors

    
The agent's request. Please order a pair of Virto R Infinio at level 70, rechargeable, for moderate hearing loss, for 2 ears, with 2 Roger On microphones, with a TV connector, a remote control, a 2 year warranty, and a total of 6,090 dollars. It is ready to send.

    
Verdict: Allowed.

    
    
      
  • Price summary. Order value 6,090 dollars, order total 6,090 dollars.
    • 
    

    
3. CROS, level, warranty and discount: An Audeo Sphere Infinio order at level 70 with CROS for two ears, a 1 year warranty and a large discount

    
The agent's request. Please order a pair of Audeo Sphere Infinio at level 70, rechargeable, for severe hearing loss, for 2 ears, with CROS, with 1 Roger On microphone, with a TV connector, a remote control, a 1 year warranty, a discount of 1,400 dollars, and a total of 5,090 dollars. It is ready to send.

    
Verdict: Blocked.

    
    
      
  • Technology level not offered on this model. This model is not offered at the selected technology level; Audeo Sphere Infinio is level 90 only and Virto R Infinio is level 90 or 70.
    • 
      
  • CROS needs one Audeo Infinio. CROS Infinio pairs one transmitter with one Audeo Infinio aid (not Sphere, Virto or Naida); the order must be for one ear.
    • 
      
  • Warranty term not offered. The warranty is 2 or 3 years; the order has 1 years.
    • 
      
  • Discount above 15 percent. The discount of 1,400 dollars is more than 15 percent of the order value; a sales director should approve.
    • 
    

    
4. CROS, level, warranty and discount: The agent resubmits after fixing the errors

    
The agent's request. Please order one Audeo Infinio at level 70, rechargeable, for moderate hearing loss, for 1 ear, with CROS, with 1 Roger On microphone, with a TV connector, a remote control, a 3 year warranty, a discount of 100 dollars, and a total of 4,210 dollars. It is ready to send.

    
Verdict: Allowed.

    
    
      
  • Price summary. Order value 4,310 dollars, order total 4,210 dollars.
    • 
    

    
5. Clinic, ears, hearing loss and discount: An Audeo Infinio order for profound hearing loss, three ears, from a buyer that is not a licensed clinic, with a large discount

    
The agent's request. Please order 3 Audeo Infinio at level 70, rechargeable, for profound hearing loss, for 3 ears, with 1 Roger On microphone, with a TV connector, a remote control, a 2 year warranty, a discount of 1,500 dollars, for a buyer that is not a licensed clinic, and a total of 4,390 dollars. It is ready to send.

    
Verdict: Blocked.

    
    
      
  • Hearing aids are sold to hearing care professionals. Hearing aids are fitted and dispensed by hearing care professionals; this order is not from a licensed clinic.
    • 
      
  • Ears must be 1 or 2. An order is for one or two ears; the order has 3 ears.
    • 
      
  • Profound loss needs a power instrument. Profound hearing loss needs the Naida Lumity power instrument.
    • 
      
  • Discount above 15 percent. The discount of 1,500 dollars is more than 15 percent of the order value; a sales director should approve.
    • 
    

    
6. Clinic, ears, hearing loss and discount: The agent resubmits after fixing the errors

    
The agent's request. Please order a pair of Naida Lumity at level 70, rechargeable, for severe hearing loss, for 2 ears, with 1 Roger On microphone, with a TV connector, a remote control, a 2 year warranty, a discount of 150 dollars, and a total of 4,740 dollars. It is ready to send.

    
Verdict: Allowed.

    
    
      
  • Price summary. Order value 4,890 dollars, order total 4,740 dollars.
    • 
    

  

  

    
Narration transcript
Click to expand
    
The text of the narrated walkthrough, step by step.

    
    
      
  1. Welcome to a demo of Predictika's Validator. An AI sales agent prepares a clinic order for Phonak Infinio hearing aids: a model (Audeo Infinio, Audeo Sphere Infinio, Virto R Infinio or Naida Lumity), a technology level, rechargeable or battery power, and more. Before it goes out, the agent sends it to Predictika, which checks it against a declarative model of the product line and returns a verdict and every reason.
    2. 
      
  2. I will start with the first request by the agent.
    3. 
      
  3. The agent says. Please order a pair of Virto R Infinio at level 50, battery powered, for profound hearing loss, for 2 ears. It is ready to send. The rest of the request is on screen.
    4. 
      
  4. Before it goes out, the agent calls the validator.
    5. 
      
  5. Blocked, with six findings and one approval, all in one answer. This model is not offered at the selected technology level; Audeo Sphere Infinio is level 90 only and Virto R Infinio is level 90 or 70. Only the Naida Lumity ultra-power (L-UP) comes with a disposable battery; the selected model is rechargeable only. A telecoil is available only on the Naida Lumity L-UP battery model. The other three are on screen.
    6. 
      
  6. The validator returned six blocking findings and one approval in one answer. A check that reads one field at a time would pass most of this; it shows only when the choices in the order are checked against each other and against the stated total.
    7. 
      
  7. What this shows: for options that exist on only some models, a rules-based CPQ is error-prone for this.
    8. 
      
  8. Now the agent resubmits.
    9. 
      
  9. The corrected request. It changes the technology level to 70, the power to rechargeable, the hearing loss to moderate, the telecoil to no, the Roger On microphones to 2 and the stated total price to $6,090.
    10. 
      
  10. It calls the validator again.
    11. 
      
  11. This time the validator clears it.
    12. 
      
  12. All seven earlier findings are cleared.
    13. 
      
  13. Seven problems caught in one call, fixed in one pass, and a clean $6,090 order. That is the value of Predictika's validator: catching mistakes before they reach the customer. Now you can try the other scenarios yourself.
    14.