Predictika · Emergency dispatch software

An AI sales agent's emergency dispatch software quote, checked before it goes out

An AI sales agent prepares a quote for an emergency communications center: ProQA Paramount dispatcher positions on the Medical, Fire and Police Priority Dispatch Systems, nurse triage with LowCode, quality assurance with AQUA, analytics, transfer and police-assist protocols, accreditation help, and the IAED certification courses the dispatchers need. Before the quote goes out, the agent sends it to Predictika, which checks it against a declarative model of the public Priority Dispatch pages and returns a verdict, every reason and the total it computed.

Scope: Priority Dispatch ProQA Paramount with the Medical, Fire and Police Priority Dispatch Systems, LowCode, AQUA, Academy Analytics, Medical Transfer Protocol, Advanced SEND, QPR, ACE and IAED certification courses. See everything this validator covers

This validator models a quote for an emergency communications center or ambulance service buying from the Priority Dispatch Corp. product lines below, based on the public Priority Dispatch website. It handles any quote for these products, not just the scenarios shown. Where a rule is something Priority Dispatch publishes it says so; prices, the per-position licensing unit and limits that are only invented for illustration are labelled that way.

  • ProQA Paramount — the dispatch software that runs the IAED protocols, quoted per dispatcher position on the Medical Priority Dispatch System (MPDS), the Fire Priority Dispatch System (FPDS) and the Police Priority Dispatch System (PPDS), with the optional Extended Service Plan and CAD interfaces.
  • LowCode — the software that runs the Emergency Communication Nurse System (ECNS) for low-acuity medical calls, built into the Medical system. AQUA — quality assurance case review. Academy Analytics — near real-time ProQA dashboards, in partnership with FirstWatch.
  • Medical Transfer Protocol Suite (public ambulance services) and Medical Transfer Protocol (private ambulance services), built into ProQA. Advanced SEND — the police-assist protocol for medical calls from officers.
  • Quality Performance Review (QPR) — the Q-Base, Q-Coach, Q-Plus and Q-Premier service levels, and ACE (Accredited Center of Excellence) guidance. reBOOT Camp — the on-site program for centers that already use the system.
  • Training and implementation — IAED certification courses for Medical, Fire, Police and nurse triage, and the implementation that configures the protocols to the jurisdiction. Support products — Protocol Tablets and Protocol Cardsets.
  • Invented for illustration (not published by Priority Dispatch) — every price, the per-position licensing unit, the rule that a private ambulance service licenses only the Medical system, that Advanced SEND needs both the Medical and Police systems, that QPR and ACE need AQUA seats, one certification course per dispatcher per discipline, the 8 percent and 15 percent discount limits, manager approval at 50 positions or more, and the approvals for tablets without a plan, ACE without the Q-Premier level, and LowCode without AQUA.

Any quote for these products that touches these rules is in scope — not only the scenarios pictured here. Not covered: ProQA language packs, Protocol Pilot Guides, Mobile Field Responder Guide, Continuing Dispatch Education courses, recertification, travel, taxes, and the IAED's own membership and examination fees. The customers are fictional.

The AI sales agentBuilds the dispatch software quote for the center and says it is ready.
Predictika validatorChecks every rule at once and returns the verdict, each finding, and the computed figures.

7 scenarios in 3 groups · each group runs from the agent’s first attempt to the outcome · click one to switch

What the agent proposes

The AI sales agent says

Illustrative agent statement. The validator receives the structured request below.

Proposing agent: AI sales agent (scripted)

Before sending, the agent must call Recorded run

Predictika validator


      

        
        
        
      

      
Waiting for the call.

      
    

  

  
  

    
Where rules-based CPQ gets it wrong
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Our assessment of what a typical rules-based CPQ (product rules, price rules and validation rules, as in Salesforce CPQ) does with the same cases. It is a judgment about effort and reliability, not a claim that nothing can be built.

    
What the validator caughtTypical rules-based CPQPredictika
Products that only work with other productsOnly with workarounds
LowCode and the transfer protocols sit inside the Medical system, Advanced SEND needs the Medical and Police systems, and QPR and ACE rest on AQUA seats. Each dependency is a separate product rule, and it fires on the product being added, not on the combination being complete.		Every dependency is checked on every call, whatever order the products were added.
A product that exists in two versions by customer typeOnly with care
The Medical Transfer Protocol Suite is for public ambulance services and the Medical Transfer Protocol is for private ones, and a private ambulance service dispatches on the Medical system only. A pick list shows both unless a rule hides one.		The customer type is a request field and both versions are checked against it.
A course for every dispatcher in every disciplineOnly with workarounds
Adding the Police system means another certification course for every dispatcher. A CPQ has no headcount to compare the course quantity with, so it needs a custom field and a rule per discipline, and the new requirement appears only after the discipline is added.		Dispatchers, courses per discipline and nurses are compared on every call, so adding a system reveals the courses it needs.
Positions that price several lines at onceOnly with care
One position count prices each protocol system, the Extended Service Plan, Academy Analytics and the implementation. The count is entered once and the formulas across lines must all point at it.		One position count drives every per-position line, and the totals are computed from it.
Advice that needs a person, such as tablets without a service plan or ACE without Q-PremierOnly with workarounds
These are judgment calls, not hard rules. Quote tools tend to either ignore them or block the quote outright.		The quote is not blocked; it goes to a person with the reason listed.
New center versus existing centerOnly with care
A new center must buy implementation and cannot buy reBOOT Camp, which is for centers already using the system. That needs a customer-status field on the quote that most setups do not carry.		The center status is a request field and both rules are checked against it.
A stated total that has to agree with the quoteOnly with workarounds
Per-position, per-seat and one-time prices come from many places, and the total typed on the quote can drift from them without anyone noticing.		The first-year total is computed from the choices and compared with the total the quote states.
Every problem returned in one answerOnly with workarounds
Rules tend to fire as the quote is saved or a step is completed, so a person often fixes one error and meets the next.		All findings come back together, whatever order the choices arrived in.

  

  

    
What this validator catches: findings from its test cases
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Every rule is checked on every call, in any order the choices arrive; one problem never hides another. Blocking findings stop the quote; approval findings need a person to sign off; everything else is computed.

    
1The quote includes no Priority Dispatch product, so there is nothing to price.
2The quote has 20 ProQA Paramount positions but no protocol system to run on them; it needs the Medical, Fire or Police Priority Dispatch System.
3The quote licenses a Priority Dispatch System but no ProQA Paramount positions; the protocols run in ProQA on dispatcher positions.
4The quote is for a private ambulance service and includes the Fire or Police Priority Dispatch System; a private ambulance service dispatches on the Medical Priority Dispatch System.
5The quote has 3 LowCode nurse seats, and LowCode runs the Emergency Communication Nurse System inside the Medical Priority Dispatch System, which the quote does not include.
6The quote includes Advanced SEND, which lets dispatchers handle medical assistance calls from police officers and needs both the Medical and the Police Priority Dispatch System; the quote lacks one or both.
7The quote includes a Medical Transfer Protocol product, which is built into ProQA on the Medical Priority Dispatch System; the quote does not include that system.
8The quote has the Medical Transfer Protocol Suite for a private ambulance service; the Suite is for public ambulance services, and a private ambulance service uses the Medical Transfer Protocol.
9The quote has the Medical Transfer Protocol for a public agency; the Protocol is for private ambulance services, and a public agency uses the Medical Transfer Protocol Suite.
10AQUA and Academy Analytics review and monitor ProQA cases, and the quote has no ProQA Paramount positions.
11The quote has Quality Performance Review (QPR) service but no AQUA seats; the reviewers work the cases in AQUA.
12The quote seeks Accredited Center of Excellence (ACE) status for a discipline whose Priority Dispatch System is not in the quote.
13The quote seeks ACE status without AQUA seats; accreditation rests on an ongoing quality assurance program.
14The quote has Medical dispatcher certification courses for 23 dispatchers, and 24 dispatchers need to be certified.
15The quote has Fire dispatcher certification courses for 23 dispatchers, and 24 dispatchers need to be certified.
16The quote has Police dispatcher certification courses for 23 dispatchers, and 24 dispatchers need to be certified.
17The quote has 3 LowCode nurse seats and nurse triage certification courses for 2 nurses; every nurse who uses LowCode completes the IAED training and certification.
18The quote is for a new center and includes no implementation service; the protocols are configured to the jurisdiction during implementation.
19The quote has reBOOT Camp, which is for centers that already use the Priority Dispatch System, and this is a new center.
20Orders of 50 ProQA Paramount positions or more are confirmed by a sales manager before they are sent; this one has 50.
21Protocol Tablets or Protocol Cardsets are quoted without an Extended Service Plan; plan users receive new protocol versions as they are released, so a person confirms how updates will arrive.
22The quote seeks ACE status without the Q-Premier QPR tier or a separate ACE guidance service, and a person confirms how the center will be guided to accreditation.
23LowCode nurse seats are quoted without AQUA; LowCode connects with AQUA so that quality assurance can confirm nurses follow the standards, and a person confirms.
24A discount of $11,208 on a list price of $127,600 is more than 8 percent and needs a manager to approve it.
25A discount of $20,140 on a list price of $127,600 is more than the 15 percent limit.
26The quote states a first-year total of $127,599, but the prices and discount give $127,600.

  

  

    
Scenarios and results
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The recorded result of the validator for each scenario on this page: the request the AI agent sent, the verdict, and every finding, in the order they appear above.

    
1. Tri-County Regional 911 Authority: A quote for a new consolidated 911 center on three protocol systems

    
The agent's request. Please quote ProQA Paramount for a new public emergency communications center with 36 dispatcher positions on the Medical and Fire Priority Dispatch Systems, with LowCode nurse triage with 6 seats, AQUA case review for 8 seats, Academy Analytics, the Medical Transfer Protocol Suite, Advanced SEND, the Extended Service Plan, 2 CAD interfaces, 12 Protocol Tablets, 8 Protocol Cardsets, Quality Performance Review at the Q-Premier level and ACE accreditation for Medical. There are 60 dispatchers to certify, and the quote has Medical courses for 60, Fire courses for 40 and nurse triage courses for 4. The discount is $40,000. The quote states a first-year total of $567,700. It is ready to send.

    
Verdict: Blocked.

    
    
      
  • Advanced SEND needs the Medical and Police systems. The quote includes Advanced SEND, which lets dispatchers handle medical assistance calls from police officers and needs both the Medical and the Police Priority Dispatch System; the quote lacks one or both.
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  • Fire certification courses fewer than dispatchers. The quote has Fire dispatcher certification courses for 40 dispatchers, and 60 dispatchers need to be certified.
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  • Nurse certification courses fewer than nurses. The quote has 6 LowCode nurse seats and nurse triage certification courses for 4 nurses; every nurse who uses LowCode completes the IAED training and certification.
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  • New center without implementation. The quote is for a new center and includes no implementation service; the protocols are configured to the jurisdiction during implementation.
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  • Stated total differs from the computed total. The quote states a first-year total of $567,700, but the prices and discount give $596,500.
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2. Tri-County Regional 911 Authority: The agent resubmits after fixing the errors

    
The agent's request. Please quote ProQA Paramount for a new public emergency communications center with 36 dispatcher positions on the Medical, Fire and Police Priority Dispatch Systems, with LowCode nurse triage with 6 seats, AQUA case review for 8 seats, Academy Analytics, the Medical Transfer Protocol Suite, Advanced SEND, the Extended Service Plan, 2 CAD interfaces, 12 Protocol Tablets, 8 Protocol Cardsets, Quality Performance Review at the Q-Premier level and ACE accreditation for Medical. There are 60 dispatchers to certify, and the quote has Medical courses for 60, Fire courses for 60, Police courses for 40 and nurse triage courses for 6. The quote includes implementation. The discount is $40,000. The quote states a first-year total of $832,400. It is ready to send.

    
Verdict: Blocked.

    
    
      
  • Police certification courses fewer than dispatchers. The quote has Police dispatcher certification courses for 40 dispatchers, and 60 dispatchers need to be certified.
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  • Stated total differs from the computed total. The quote states a first-year total of $832,400, but the prices and discount give $837,600.
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3. Tri-County Regional 911 Authority: The agent resubmits after fixing the errors

    
The agent's request. Please quote ProQA Paramount for a new public emergency communications center with 36 dispatcher positions on the Medical, Fire and Police Priority Dispatch Systems, with LowCode nurse triage with 6 seats, AQUA case review for 8 seats, Academy Analytics, the Medical Transfer Protocol Suite, Advanced SEND, the Extended Service Plan, 2 CAD interfaces, 12 Protocol Tablets, 8 Protocol Cardsets, Quality Performance Review at the Q-Premier level and ACE accreditation for Medical. There are 60 dispatchers to certify, and the quote has Medical courses for 60, Fire courses for 60, Police courses for 60 and nurse triage courses for 6. The quote includes implementation. The discount is $40,000. The quote states a first-year total of $858,600. It is ready to send.

    
Verdict: Allowed.

    
    
      
  • Quote summary. Annual charges of $572,100, one-time charges of $326,500, a list total of $898,600, less a discount of $40,000, and a first-year total of $858,600.
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4. Beehive Medical Transport: A quote for a private ambulance service

    
The agent's request. Please quote ProQA Paramount for a new private ambulance service with 14 dispatcher positions on the Medical and Fire Priority Dispatch Systems, with LowCode nurse triage with 3 seats, AQUA case review for 3 seats, Academy Analytics, the Medical Transfer Protocol Suite, the Extended Service Plan, 1 CAD interface, 6 Protocol Tablets and Quality Performance Review at the Q-Plus level. There are 22 dispatchers to certify, and the quote has Medical courses for 22, Fire courses for 22 and nurse triage courses for 3. The quote includes implementation. The discount is $17,000. The quote states a first-year total of $278,250. It is ready to send.

    
Verdict: Blocked.

    
    
      
  • Fire or Police system for a private ambulance service. The quote is for a private ambulance service and includes the Fire or Police Priority Dispatch System; a private ambulance service dispatches on the Medical Priority Dispatch System.
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  • Transfer Suite is for public ambulance services. The quote has the Medical Transfer Protocol Suite for a private ambulance service; the Suite is for public ambulance services, and a private ambulance service uses the Medical Transfer Protocol.
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  • Stated total differs from the computed total. The quote states a first-year total of $278,250, but the prices and discount give $308,250.
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5. Beehive Medical Transport: The agent resubmits after fixing the errors

    
The agent's request. Please quote ProQA Paramount for a new private ambulance service with 14 dispatcher positions on the Medical Priority Dispatch System, with LowCode nurse triage with 3 seats, AQUA case review for 3 seats, Academy Analytics, the Medical Transfer Protocol, the Extended Service Plan, 1 CAD interface, 6 Protocol Tablets and Quality Performance Review at the Q-Plus level. There are 22 dispatchers to certify, and the quote has Medical courses for 22 and nurse triage courses for 3. The quote includes implementation. The discount is $17,000. The quote states a first-year total of $237,450. It is ready to send.

    
Verdict: Allowed.

    
    
      
  • Quote summary. Annual charges of $157,600, one-time charges of $96,850, a list total of $254,450, less a discount of $17,000, and a first-year total of $237,450.
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6. Red Rock Public Safety: A quote for a Fire and Police center adding nurse triage and accreditation

    
The agent's request. Please quote ProQA Paramount for a new public emergency communications center with 24 dispatcher positions on the Fire and Police Priority Dispatch Systems, with LowCode nurse triage with 4 seats, 8 Protocol Tablets, Quality Performance Review at the Q-Base level and ACE accreditation for Medical. There are 40 dispatchers to certify, and the quote has Fire courses for 40, Police courses for 40 and nurse triage courses for 4. The quote includes implementation. The discount is $50,000. The quote states a first-year total of $285,000. It is ready to send.

    
Verdict: Blocked.

    
    
      
  • LowCode needs the Medical system. The quote has 4 LowCode nurse seats, and LowCode runs the Emergency Communication Nurse System inside the Medical Priority Dispatch System, which the quote does not include.
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  • QPR needs AQUA seats. The quote has Quality Performance Review (QPR) service but no AQUA seats; the reviewers work the cases in AQUA.
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  • ACE for a system that is not quoted. The quote seeks Accredited Center of Excellence (ACE) status for a discipline whose Priority Dispatch System is not in the quote.
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  • ACE needs AQUA seats. The quote seeks ACE status without AQUA seats; accreditation rests on an ongoing quality assurance program.
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  • Stated total differs from the computed total. The quote states a first-year total of $285,000, but the prices and discount give $293,800.
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  • Tablets or cardsets without an Extended Service Plan. Protocol Tablets or Protocol Cardsets are quoted without an Extended Service Plan; plan users receive new protocol versions as they are released, so a person confirms how updates will arrive.
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  • ACE without Q-Premier or ACE guidance. The quote seeks ACE status without the Q-Premier QPR tier or a separate ACE guidance service, and a person confirms how the center will be guided to accreditation.
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  • LowCode without AQUA. LowCode nurse seats are quoted without AQUA; LowCode connects with AQUA so that quality assurance can confirm nurses follow the standards, and a person confirms.
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  • Discount above 8 percent. A discount of $50,000 on a list price of $343,800 is more than 8 percent and needs a manager to approve it.
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7. Red Rock Public Safety: The agent resubmits after fixing the errors

    
The agent's request. Please quote ProQA Paramount for a new public emergency communications center with 24 dispatcher positions on the Medical, Fire and Police Priority Dispatch Systems, with LowCode nurse triage with 4 seats, AQUA case review for 5 seats, 8 Protocol Tablets, Quality Performance Review at the Q-Plus level and ACE accreditation for Medical. There are 40 dispatchers to certify, and the quote has Medical courses for 40, Fire courses for 40, Police courses for 40 and nurse triage courses for 4. The quote includes implementation. The discount is $50,000. The quote states a first-year total of $472,600. It is ready to send.

    
Verdict: Needs approval.

    
    
      
  • Tablets or cardsets without an Extended Service Plan. Protocol Tablets or Protocol Cardsets are quoted without an Extended Service Plan; plan users receive new protocol versions as they are released, so a person confirms how updates will arrive.
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  • ACE without Q-Premier or ACE guidance. The quote seeks ACE status without the Q-Premier QPR tier or a separate ACE guidance service, and a person confirms how the center will be guided to accreditation.
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  • Discount above 8 percent. A discount of $50,000 on a list price of $522,600 is more than 8 percent and needs a manager to approve it.
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  • Quote summary. Annual charges of $332,400, one-time charges of $190,200, a list total of $522,600, less a discount of $50,000, and a first-year total of $472,600.
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Narration transcript
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The text of the narrated walkthrough, step by step.

    
    
      
  1. Welcome to a demo of Predictika's Validator. An AI sales agent prepares a quote for an emergency communications center: ProQA Paramount dispatcher positions on the Medical, Fire and Police Priority Dispatch Systems, nurse triage with LowCode, and more. Before the quote goes out, the agent sends it to Predictika, which checks it against a declarative model of the public Priority Dispatch pages and returns a verdict, every reason and the total it computed.
    2. 
      
  2. I will start with the first request by the agent.
    3. 
      
  3. The agent says. Please quote ProQA Paramount for a new public emergency communications center. There are 60 dispatchers to certify, and the quote has Medical courses for 60, Fire courses for 40 and nurse triage courses for 4. The rest of the request is on screen. The quote states a first-year total of $567,700.
    4. 
      
  4. Before it goes out, the agent calls the validator.
    5. 
      
  5. Blocked, with five findings, all in one answer. The quote includes Advanced SEND, which lets dispatchers handle medical assistance calls from police officers and needs both the Medical and the Police Priority Dispatch System; the quote lacks one or both. The quote has Fire dispatcher certification courses for 40 dispatchers, and 60 dispatchers need to be certified. The quote has 6 LowCode nurse seats and nurse triage certification courses for 4 nurses; every nurse who uses LowCode completes the IAED training and certification. The other two are on screen.
    6. 
      
  6. The validator returned five blocking findings in one answer. A check that reads one field at a time would pass most of this; it shows only when the choices in the quote are checked against each other and against the stated total.
    7. 
      
  7. What this shows: for a course for every dispatcher in every discipline, a rules-based CPQ can do this only with workarounds.
    8. 
      
  8. Now the agent resubmits.
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  9. The corrected request. It changes the protocol systems to Medical, Fire and Police, the fire courses to 60, the nurse triage courses to 6 and the stated first-year total to $832,400. It sets the police courses to 40 and the implementation to included.
    10. 
      
  10. It calls the validator again.
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  11. Still blocked, with two findings, all in one answer. The quote has Police dispatcher certification courses for 40 dispatchers, and 60 dispatchers need to be certified. The quote states a first-year total of $832,400, but the prices and discount give $837,600.
    12. 
      
  12. Four findings cleared. Still blocking: stated total differs from the computed total. Newly found: police certification courses fewer than dispatchers.
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  13. The agent resubmits once more.
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  14. The revised request. It changes the police courses to 60 and the stated first-year total to $858,600.
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  15. It calls the validator once more.
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  16. This time the validator clears it.
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  17. The validator also returns the line-item quote. It starts with ProQA Paramount and ProQA Paramount; the other twenty lines are on screen.
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  18. Both earlier findings are cleared, and the validator's total, $858,600, matches the quote.
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  19. Five problems caught in one call, fixed in two passes, and a clean $858,600 quote. That is the value of Predictika's validator: catching mistakes before they reach the customer. Now you can try the other scenarios yourself.
    20.