Predictika · Loading dock equipment

An AI sales agent's dock package quote, checked before it goes out

An AI sales agent prepares a quote for loading dock positions: the hydraulic dock leveler, the Dok-Lok vehicle restraint, the dock seal or shelter, the door, the controls and, where wanted, HVLS fans. Before the quote goes out, the agent sends it to Predictika, which checks it against a declarative model of Rite-Hite's public product pages and sell/spec sheets and returns a verdict, every reason and the total it computed.

Scope: Rite-Hite dock packages: RHH-4000, RHH-5000 and RHJ-5000 Jumbo levelers, Dok-Lok restraints, dock seals and shelters, FasTrax, LiteSpeed and Raptor Dock doors, Dok-Commander Pro and Revolution HVLS fans. See everything this validator covers

This validator models a quote for a loading dock package built from the Rite-Hite product lines below, based on Rite-Hite's public product pages, sell/spec sheets, the “Which Restraint is Right for You?” selection guide and the dock seal and shelter lineup sheets. It handles any quote for these products, not just the scenarios shown. Where a rule is Rite-Hite's published one it says so; limits that are only typical are labelled that way.

  • Hydraulic dock levelers — RHH-4000 (classes C, D, F, G; 6, 8, 10 or 12 ft; 6, 6.5 or 7 ft wide; 16, 18 or 20 inch lip), RHH-5000 High Capacity (classes J, L, M; 18 or 20 inch lip) and RHJ-5000 Jumbo (classes F, G, J, L, M; 8, 10 or 12 ft; 8.5 ft wide; 20 inch lip). Safe-T-Lip as a 5 inch barrier on the 18 inch RHH-4000 lip or a 7 inch barrier on a 20 inch lip; the Hydra-Rite package is standard on the RHH-5000 and RHJ-5000.
  • Dok-Lok vehicle restraints — GRH-100 (guards 9 to 24 inches above the ground), RHR-1100 (9 to 30 inches, upgradable to Shadow Hook), SHR-5100 Shadow Hook (9 to 30 inches) and STR-4200 stabilizing restraint. Obstructed rear impact guards need a Shadow Hook; liftgate trailers and parcel vans call for wheel-based restraints instead.
  • Dock seals and shelters — Classic, Classic with high performance header and Performer seals (head pad or head curtain); Survivor, Eliminator, GapMaster, ComboShelter, Eclipse and Eclipse NH shelters (head curtain); the 21 inch coverage option on Eclipse shelters; the PitMaster under-leveler seal. Foam seals are generally applied only to openings of 9 by 10 feet or less.
  • Doors and controls — FasTrax (3 by 3 to 16 by 16 ft), LiteSpeed (3 by 3 to 12 by 12 ft) and Raptor Dock (6 by 8 to 10 by 12 ft) doors; Dok-Lok light communication controls or Dok-Commander Pro, which the Smart Leveler Package requires.
  • HVLS fans — Revolution and Revolution Classic (8, 12, 16, 20, 24 ft), Revolution 75 Series (8, 12, 16 ft) and Revolution 150 Series (20, 24 ft).
  • Typical limits (not published by Rite-Hite) — every price on this page, a 15 percent discount limit, manager approval above 8 percent and for projects of 12 dock positions or more.

Any quote for these products that touches these rules is in scope — not only the scenarios pictured here. Not covered: vertical-storing and edge-of-dock levelers, wheel-based restraints, other doors, barrier and curtain-wall products, installation and freight, and sizes beyond the sell/spec sheets. The customers are fictional.

The AI sales agentBuilds the dock package quote from the conversation and says it is ready.
Predictika validatorChecks every rule at once and returns the verdict, each finding, and the computed figures.

7 scenarios in 3 groups · each group runs from the agent’s first attempt to the outcome · click one to switch

What the agent proposes

The AI sales agent says

Illustrative agent statement. The validator receives the structured request below.

Proposing agent: AI sales agent (scripted)

Before sending, the agent must call Recorded run

Predictika validator


      
Waiting for the call.

Where rules-based CPQ gets it wrong

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Our assessment of what a typical rules-based CPQ (product rules, price rules and validation rules, as in Salesforce CPQ) does with the same cases. It is a judgment about effort and reliability, not a claim that nothing can be built.

What the validator caughtTypical rules-based CPQPredictika
Options that exist only on some leveler models and sizesOnly with care
Lengths, widths, lip lengths and capacity classes differ between the RHH-4000, RHH-5000 and RHJ-5000, and the Hydra-Rite package is standard on two of them. Each fact is a separate dependency to keep in step with the catalog.
Leveler model, size, lip, class and hydraulics are checked together on every call.
A Safe-T-Lip barrier tied to one lip lengthOnly with care
A 5 inch barrier belongs to the 18 inch lip of one model and a 7 inch barrier to a 20 inch lip. A rules-based CPQ needs a rule for each pairing.
The barrier, the lip and the model are compared in one pass.
A restraint chosen by trailer type and guard heightOnly with workarounds
The right restraint depends on the trailer (standard or obstructed rear impact guard, liftgate, parcel van) and on how high the guard sits. That needs extra fields and range rules that most quote setups do not carry.
Trailer type and guard height are inputs, checked against each restraint's published range.
A door size range that depends on the door modelOnly with care
FasTrax, LiteSpeed and Raptor Dock each have their own width and height limits.
Door model and opening size are checked on every call.
Recommendations that need a person, such as a foam seal on a large openingOnly with workarounds
The guidance is “generally” or “highly recommended”, not a hard rule. Quote tools tend to either ignore it or block the quote outright.
The quote is not blocked; it goes to a person with the reason listed.
A stated total that has to agree with the equipmentOnly with workarounds
Prices come from many places and the total typed on the quote can drift from them without anyone noticing.
The total is computed from the choices and compared with the total the quote states.
Every problem returned in one answerOnly with workarounds
Rules tend to fire as the quote is saved or a step is completed, so a person often fixes one error and meets the next.
All findings come back together, whatever order the choices arrived in.

What this validator catches: findings from its test cases

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Every rule is checked on every call, in any order the choices arrive; one problem never hides another. Blocking findings stop the quote; approval findings need a person to sign off; everything else is computed.

1That capacity class is not offered for the selected leveler; the RHH-4000 comes in classes C, D, F and G (37,000 to 66,000 lb), the RHH-5000 in J, L and M (76,000 to 101,000 lb), and the RHJ-5000 Jumbo in F, G, J, L and M.
2Rite-Hite highly recommends the STR-4200 stabilizing restraint with high-capacity levelers; this quote pairs a high-capacity class with a different restraint, so a person confirms the choice.
3A leveler length of 14 feet is not offered for the selected leveler; the RHH-4000 and RHH-5000 come in 6, 8, 10 and 12 feet, the RHJ-5000 Jumbo in 8, 10 and 12 feet.
4That leveler width is not offered for the selected leveler; the RHH-4000 and RHH-5000 come in widths of 6, 6.5 and 7 feet, and the RHJ-5000 Jumbo only in 8.5 feet (102 inch deck).
5A lip length of 16 inches is not offered for the selected leveler; the RHH-4000 comes with a 16, 18 or 20 inch lip, the RHH-5000 with an 18 or 20 inch lip, and the RHJ-5000 Jumbo with a 20 inch lip.
6The Safe-T-Lip barrier is listed as a 5 inch barrier on the 18 inch lip of the RHH-4000, or as a 7 inch barrier on a 20 inch lip; this combination is not listed.
7The RHH-5000 and the RHJ-5000 Jumbo include the Hydra-Rite hydraulic package as standard; the base hydraulic package is listed only for the RHH-4000.
8The Rite-Hite selection guide calls for wheel-based restraints for trailers with liftgates and wheel chocks with constant communication for parcel and delivery vans; the quoted Dok-Lok restraint is not the right type for this trailer.
9Trailers with obstructed rear impact guards need a Shadow Hook; the GRH-100, and the RHR-1100 without the Shadow Hook upgrade, are listed for standard rear impact guards only.
10The Shadow Hook upgrade is for the RHR-1100; the SHR-5100 has the Shadow Hook as standard and the other restraints do not take it.
11A rear impact guard 25 inches above the ground is outside the engagement range of the selected restraint; the GRH-100 engages 9 to 24 inches, the RHR-1100 and SHR-5100 engage 9 to 30 inches.
12A head pad is a dock seal feature; the shelters (Survivor, Eliminator, GapMaster, ComboShelter, Eclipse, Eclipse NH) come with a head curtain.
13The 21 inch trailer coverage range is an option for the Eclipse shelters only; 15 inches is standard.
14The PitMaster under-leveler sealing system is added to a dock seal or shelter; the quote has none.
15The Smart Leveler Package sends its data to Dok-Commander Pro controls; the quote has the light communication controls.
16A door opening 17 feet wide by 10 feet high is outside the listed size range of the selected door; FasTrax goes from 3 by 3 to 16 by 16 feet, LiteSpeed from 3 by 3 to 12 by 12 feet, Raptor Dock from 6 by 8 to 10 by 12 feet.
17A fan diameter of 24 feet is not offered for the selected HVLS fan; the Revolution and Revolution Classic come in 8, 12, 16, 20 and 24 feet, the Revolution 75 Series in 8, 12 and 16 feet, and the Revolution 150 Series in 20 and 24 feet.
18The fan model and the number of fans do not agree; the quote lists 0 fans.
19The quote has 0 dock positions; at least one is needed.
20A discount of $17,204 on a list price of $213,800 is more than 8 percent and needs a manager to approve it.
21A discount of $32,170 on a list price of $213,800 is more than the 15 percent limit.
22Rite-Hite applies foam dock seals generally only to door openings of 9 by 10 feet or less; this opening is 12 by 12 feet, so a person confirms the seal choice.
23Projects of 12 dock positions or more are confirmed by a person before they are sent; this one has 12.
24The quote states a total of $208,800, but the equipment, quantities and discount give $213,800.

Scenarios and results

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The recorded result of the validator for each scenario on this page: the request the AI agent sent, the verdict, and every finding, in the order they appear above.

1. Jumbo-leveler cross-dock: Cross-dock with ten RHJ-5000 Jumbo dock positions

The agent's request. Please quote 10 dock positions for trailers with standard rear impact guards. Each has an RHJ-5000 Jumbo dock leveler, 12 ft long and 7 ft wide, class M (101,000 lb), with an 18 inch lip and a 5 inch Safe-T-Lip, with the base hydraulic package, an RHR-1100 rotating hook restraint for guards 22 inches above the ground, a Performer dock seal, a FasTrax high speed door, 12 ft wide by 12 ft high and Dok-Commander Pro combined controls. The discount is $15,000. The quote states a total of $652,200. It is ready to send.

Verdict: Blocked.

  • Leveler width not offered. That leveler width is not offered for the selected leveler; the RHH-4000 and RHH-5000 come in widths of 6, 6.5 and 7 feet, and the RHJ-5000 Jumbo only in 8.5 feet (102 inch deck).
  • Lip length not offered. A lip length of 18 inches is not offered for the selected leveler; the RHH-4000 comes with a 16, 18 or 20 inch lip, the RHH-5000 with an 18 or 20 inch lip, and the RHJ-5000 Jumbo with a 20 inch lip.
  • Safe-T-Lip combination not listed. The Safe-T-Lip barrier is listed as a 5 inch barrier on the 18 inch lip of the RHH-4000, or as a 7 inch barrier on a 20 inch lip; this combination is not listed.
  • Base hydraulics only on the RHH-4000. The RHH-5000 and the RHJ-5000 Jumbo include the Hydra-Rite hydraulic package as standard; the base hydraulic package is listed only for the RHH-4000.
  • Foam seal on a large door opening. Rite-Hite applies foam dock seals generally only to door openings of 9 by 10 feet or less; this opening is 12 by 12 feet, so a person confirms the seal choice.
  • Stabilizing restraint recommended with high capacity. Rite-Hite highly recommends the STR-4200 stabilizing restraint with high-capacity levelers; this quote pairs a high-capacity class with a different restraint, so a person confirms the choice.

2. Jumbo-leveler cross-dock: The agent resubmits after fixing the errors

The agent's request. Please quote 10 dock positions for trailers with standard rear impact guards. Each has an RHJ-5000 Jumbo dock leveler, 12 ft long and 8.5 ft wide, class M (101,000 lb), with a 20 inch lip and a 7 inch Safe-T-Lip, with the Hydra-Rite hydraulic package, an RHR-1100 rotating hook restraint for guards 22 inches above the ground, a Performer dock seal, a FasTrax high speed door, 12 ft wide by 12 ft high and Dok-Commander Pro combined controls. The discount is $15,000. The quote states a total of $656,200. It is ready to send.

Verdict: Needs approval.

  • Foam seal on a large door opening. Rite-Hite applies foam dock seals generally only to door openings of 9 by 10 feet or less; this opening is 12 by 12 feet, so a person confirms the seal choice.
  • Stabilizing restraint recommended with high capacity. Rite-Hite highly recommends the STR-4200 stabilizing restraint with high-capacity levelers; this quote pairs a high-capacity class with a different restraint, so a person confirms the choice.
  • Order summary. 10 dock positions at $67,120 each, fans $0, list price $671,200, net $656,200 (illustrative prices, not Rite-Hite prices).

3. Jumbo-leveler cross-dock: The agent resubmits after fixing the errors

The agent's request. Please quote 10 dock positions for trailers with standard rear impact guards. Each has an RHJ-5000 Jumbo dock leveler, 12 ft long and 8.5 ft wide, class M (101,000 lb), with a 20 inch lip and a 7 inch Safe-T-Lip, with the Hydra-Rite hydraulic package, an STR-4200 stabilizing restraint for guards 22 inches above the ground, an Eclipse dock shelter, a FasTrax high speed door, 12 ft wide by 12 ft high and Dok-Commander Pro combined controls. The discount is $15,000. The quote states a total of $774,200. It is ready to send.

Verdict: Allowed.

  • Order summary. 10 dock positions at $78,920 each, fans $0, list price $789,200, net $774,200 (illustrative prices, not Rite-Hite prices).

4. Chilled-foods distribution center: Distribution center with six docks for trailers with obstructed guards

The agent's request. Please quote 6 dock positions for trailers with obstructed rear impact guards. Each has an RHH-4000 hydraulic dock leveler, 10 ft long and 7 ft wide, class F (59,000 lb), with a 20 inch lip and a 7 inch Safe-T-Lip, with the Hydra-Rite hydraulic package, a GRH-100 rotating hook restraint for guards 28 inches above the ground, an Eclipse dock shelter and the PitMaster under-leveler seal, a FasTrax high speed door, 9 ft wide by 10 ft high and Dok-Lok light communication controls with the Smart Leveler Package. The discount is $9,000. The quote states a total of $297,900. It is ready to send.

Verdict: Blocked.

  • Obstructed rear impact guards need a Shadow Hook. Trailers with obstructed rear impact guards need a Shadow Hook; the GRH-100, and the RHR-1100 without the Shadow Hook upgrade, are listed for standard rear impact guards only.
  • Rear impact guard outside the restraint range. A rear impact guard 28 inches above the ground is outside the engagement range of the selected restraint; the GRH-100 engages 9 to 24 inches, the RHR-1100 and SHR-5100 engage 9 to 30 inches.
  • Smart Leveler Package needs Dok-Commander Pro. The Smart Leveler Package sends its data to Dok-Commander Pro controls; the quote has the light communication controls.

5. Chilled-foods distribution center: The agent resubmits after fixing the errors

The agent's request. Please quote 6 dock positions for trailers with obstructed rear impact guards. Each has an RHH-4000 hydraulic dock leveler, 10 ft long and 7 ft wide, class F (59,000 lb), with a 20 inch lip and a 7 inch Safe-T-Lip, with the Hydra-Rite hydraulic package, an SHR-5100 Shadow Hook restraint for guards 28 inches above the ground, an Eclipse dock shelter and the PitMaster under-leveler seal, a FasTrax high speed door, 9 ft wide by 10 ft high and Dok-Commander Pro combined controls with the Smart Leveler Package. The discount is $9,000. The quote states a total of $346,500. It is ready to send.

Verdict: Allowed.

  • Order summary. 6 dock positions at $59,250 each, fans $0, list price $355,500, net $346,500 (illustrative prices, not Rite-Hite prices).

6. Cold-chain expansion with fans: Cold-chain expansion with eight docks and four HVLS fans

The agent's request. Please quote 8 dock positions for trailers with standard rear impact guards. Each has an RHH-5000 High Capacity hydraulic dock leveler, 10 ft long and 6.5 ft wide, class L (81,000 lb), with a 20 inch lip and a 7 inch Safe-T-Lip, with the Hydra-Rite hydraulic package, an STR-4200 stabilizing restraint for guards 22 inches above the ground, a Survivor dock shelter with the 21 inch coverage range and the PitMaster under-leveler seal, a Raptor Dock door, 10 ft wide by 12 ft high and Dok-Commander Pro combined controls. Add 4 Revolution HVLS fans, 20 ft in diameter. The discount is $12,000. The quote states a total of $457,280. It is ready to send.

Verdict: Blocked.

  • 21 inch coverage only on Eclipse shelters. The 21 inch trailer coverage range is an option for the Eclipse shelters only; 15 inches is standard.
  • Stated total differs from the computed total. The quote states a total of $457,280, but the equipment, quantities and discount give $494,480.

7. Cold-chain expansion with fans: The agent resubmits after fixing the errors

The agent's request. Please quote 8 dock positions for trailers with standard rear impact guards. Each has an RHH-5000 High Capacity hydraulic dock leveler, 10 ft long and 6.5 ft wide, class L (81,000 lb), with a 20 inch lip and a 7 inch Safe-T-Lip, with the Hydra-Rite hydraulic package, an STR-4200 stabilizing restraint for guards 22 inches above the ground, an Eclipse dock shelter with the 21 inch coverage range and the PitMaster under-leveler seal, a Raptor Dock door, 10 ft wide by 12 ft high and Dok-Commander Pro combined controls. Add 4 Revolution HVLS fans, 20 ft in diameter. The discount is $12,000. The quote states a total of $519,280. It is ready to send.

Verdict: Allowed.

  • Order summary. 8 dock positions at $61,760 each, fans $37,200, list price $531,280, net $519,280 (illustrative prices, not Rite-Hite prices).

Narration transcript

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The text of the narrated walkthrough, step by step.

  1. Welcome to a demo of Predictika's Validator. An AI sales agent prepares a quote for loading dock positions: the hydraulic dock leveler, the Dok-Lok vehicle restraint, the dock seal or shelter, and more. Before the quote goes out, the agent sends it to Predictika, which checks it against a declarative model of Rite-Hite's public product pages and sell/spec sheets and returns a verdict, every reason and the total it computed.
  2. I will start with the first request by the agent.
  3. The agent says. Please quote 10 dock positions for trailers with standard rear impact guards. Each has an RHJ-5000 Jumbo dock leveler, 12 ft long and 7 ft wide, class M (101,000 lb), with an 18 inch lip and a 5 inch Safe-T-Lip. The rest of the request is on screen. The quote states a total of $652,200.
  4. Before it goes out, the agent calls the validator.
  5. Blocked, with four findings and two approvals, all in one answer. That leveler width is not offered for the selected leveler; the RHH-4000 and RHH-5000 come in widths of 6, 6.5 and 7 feet, and the RHJ-5000 Jumbo only in 8.5 feet (102 inch deck). A lip length of 18 inches is not offered for the selected leveler; the RHH-4000 comes with a 16, 18 or 20 inch lip, the RHH-5000 with an 18 or 20 inch lip, and the RHJ-5000 Jumbo with a 20 inch lip. The Safe-T-Lip barrier is listed as a 5 inch barrier on the 18 inch lip of the RHH-4000, or as a 7 inch barrier on a 20 inch lip; this combination is not listed. The other one is on screen.
  6. The validator returned four blocking findings and two approvals in one answer. A check that reads one field at a time would pass most of this; it shows only when the choices in the quote are checked against each other.
  7. What this shows: for recommendations that need a person, such as a foam seal on a large opening, a rules-based CPQ can do this only with workarounds.
  8. Now the agent resubmits.
  9. The corrected request. It changes the leveler width to 8.5, the hydraulic package to Hydra-Rite, the lip length to 20 in, the Safe-T-Lip to 7 inch safe-t-lip and the stated total to $656,200.
  10. It calls the validator again.
  11. Not blocked, but held for a person.
  12. The validator also returns the line-item quote. It starts with RHJ-5000 Jumbo dock leveler and Length 12 ft; the other eight lines are on screen.
  13. The four blocking findings are cleared; two approvals remain for a person: foam seal on a large door opening and stabilizing restraint recommended with high capacity.
  14. The agent resubmits once more.
  15. The revised request. It changes the vehicle restraint to STR-4200 stabilizing restraint, the seal or shelter to eclipse dock shelter and the stated total to $774,200.
  16. It calls the validator once more.
  17. This time the validator clears it.
  18. The validator also returns the line-item quote. It starts with RHJ-5000 Jumbo dock leveler and Length 12 ft; the other seven lines are on screen.
  19. Both earlier findings are cleared, and the validator's total, $774,200, matches the quote.
  20. Six problems caught in one call, fixed in two passes, and a clean $774,200 quote. That is the value of Predictika's validator: catching mistakes before they reach the customer. Now you can try the other scenarios yourself.