Predictika · Data center and IT racks

An AI sales agent's IT rack order, checked before it goes out

An AI sales agent prepares an order for a TS IT Pro server rack: height, width, depth, side panels, standard or shiploadable model, the weight of the equipment going in, how the rack will be moved and sited, and the cable, airflow and bracket accessories that go with it. Before it goes out, the agent sends it to Predictika, which checks it against a declarative model of the public Rittal documents and returns a verdict and every reason.

Scope: Rittal TS IT Pro server racks, 24U to 53U: which variants exist, payload, moving and baying limits, telescopic-slide stability and accessories that fit. See everything this validator covers

This validator models the TS IT Pro rack as described in the public Rittal sell sheet US1015-OS (5/24), the brochure US618-OS2 (7/22) and the TS IT Pro assembly manual (12/9/20), not just the scenarios shown below.

  • Variants — 24U (600 x 1070 mm only), 42U, 48U and 53U racks, 600 or 750 mm wide, 1070 or 1200 mm deep, with or without side panels; the shiploadable model only in 42U and 48U with side panels.
  • Payload — equipment weight against the static payload (3,000 lb for 24U, 3,750 lb for the taller racks) and the 2,250 lb limit when the rack is rolled on its casters with equipment installed.
  • Baying and siting — a bayed neighbor must have the same height and depth, bayed racks are not moved, and telescopic slides need the rack bolted to the floor or bayed to another TS IT Pro.
  • Accessories — side panel sets, vertical cable ducts, cable management walls and fingers, roof cable managers, anti-tip and bolt-down brackets, PDU brackets and airflow baffles, each matched to the rack height, width or depth.
  • Items a person confirms — a loaded 24U rack on casters (the sell sheet gives no figure, the assembly manual gives 2,250 lb) and any 53U rack (the brochure says build to order).

Any TS IT Pro order that touches these rules is in scope — not only the scenarios pictured here. Not covered: prices (Rittal publishes none for this line), airflow or heat load, seismic ratings, other Rittal enclosure families, and racks assembled from several kits.

The AI sales agentBuilds the rack order from the conversation and says it is ready.
Predictika validatorChecks every rule at once and returns the verdict, each finding, and the computed figures.

6 scenarios in 3 groups · each group runs from the agent’s first attempt to the outcome · click one to switch

What the agent proposes

The AI sales agent says

Illustrative agent statement. The validator receives the structured request below.

Proposing agent: AI sales agent (scripted)

Before sending, the agent must call Recorded run

Predictika validator


      

        
        
        
      

      
Waiting for the call.

      
    

  

  
  

    
Where rules-based CPQ gets it wrong
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Our assessment of what a typical rules-based CPQ (product rules, price rules and validation rules, as in Salesforce CPQ) does with the same cases. It is a judgment about effort and reliability, not a claim that nothing can be built.

    
What the validator caughtTypical rules-based CPQPredictika
Accessories that must match the rack (side panels by height and depth, ducts and walls by height, roof managers and brackets by width)Only with care
Each accessory needs its own lookup over the rack options; a part that fits a 42U rack can look fine on a 48U quote.		The accessory is checked against the rack in the same call.
A payload limit that changes when the rack is rolled with equipment installedOnly with workarounds
The limit depends on how the rack is moved, not just on the model, so it usually needs custom logic beside the product rules.		The weight is compared with the static limit and, if rolled, the casters limit on every call.
A neighbor rack that must match in height and depth, and cannot be moved once bayedOnly with care
The neighbor is not part of the product being quoted, so a rules-based CPQ often has nowhere to hold it.		The neighbor is a plain input and is compared with the rack in the same request.
Every problem returned in one answerOnly with workarounds
Rules tend to fire as the order is saved or a step is completed, so a rep often fixes one error and meets the next.		All findings come back together, whatever order the choices arrived in.

  

  

    
What this validator catches: findings from its test cases
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Every rule is checked on every call, in any order the choices arrive; one problem never hides another. Blocking findings stop the quote; approval findings need a person to sign off; everything else is computed.

    
1That height, width, depth, side panel and shiploadable combination is not in the TS IT Pro range (24U only 600 x 1070; 53U only with side panels; shiploadable only 42U or 48U with side panels).
2The Rittal brochure says the 53U rack is available build to order; a person should confirm availability and lead time.
3Shipping the rack preloaded with equipment needs the shiploadable TS IT Pro.
4The equipment weighs 3,800 lb; the static payload of this rack is 3,750 lb.
5The equipment weighs 3,200 lb; the static payload of this rack is 3,000 lb.
6The rack is rolled with its equipment installed, but the payload on the casters is 2,250 lb and the equipment weighs 2,600 lb.
7The sell sheet gives no payload on casters for the 24U rack but the assembly manual gives 2,250 lb; a person should confirm it with Rittal before the loaded rack is rolled.
8The TS IT Pro can be bayed only to a TS IT Pro of identical height and depth; the neighbor is 48 U and 1070 mm deep.
9The TS IT Pro can be bayed only to a TS IT Pro of identical height and depth; the neighbor is 42 U and 1200 mm deep.
10Bayed racks are for static siting only; transporting bayed enclosures is not permitted.
11With telescopic slides the rack must be secured to the floor or bayed to another TS IT Pro before devices are extended.
12The L and R side panel set must match the rack height and depth.
13The vertical cable duct is for 750 mm wide racks and must match the rack height.
14The cable management wall must match the rack height.
15The cable management fingers must match the rack height (42U, or 48U and 53U).
16The roof mount cable manager must match the rack width.
17The anti-tip bracket and bolt-down bracket kit must match the rack width.
18The PDU mount brackets are for 750 mm wide racks only.

  

  

    
Scenarios and results
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The recorded result of the validator for each scenario on this page: the request the AI agent sent, the verdict, and every finding, in the order they appear above.

    
1. Heavy rack with telescopic slides: A 3,900 lb rack with telescopic slides, rolled loaded

    
The agent's request. Please quote a TS IT Pro 42U rack, 750 mm wide and 1200 mm deep, with side panels, standard model, for 3,900 lb of equipment. The rack is fitted with telescopic slides, rolled on its casters with the equipment installed. With it: vertical cable duct 239 (42U), anti-tip bracket 292 (750 mm). It is ready to send.

    
Verdict: Blocked.

    
    
      
  • Equipment heavier than the static payload. The equipment weighs 3,900 lb; the static payload of this rack is 3,750 lb.
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  • Equipment too heavy to roll on the casters. The rack is rolled with its equipment installed, but the payload on the casters is 2,250 lb and the equipment weighs 3,900 lb.
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  • Telescopic slides need a secured rack. With telescopic slides the rack must be secured to the floor or bayed to another TS IT Pro before devices are extended.
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2. Heavy rack with telescopic slides: The agent resubmits after fixing the errors

    
The agent's request. Please quote a TS IT Pro 42U rack, 750 mm wide and 1200 mm deep, with side panels, standard model, for 3,600 lb of equipment. The rack is fitted with telescopic slides, bolted to the floor. With it: vertical cable duct 239 (42U), anti-tip bracket 292 (750 mm). It is ready to send.

    
Verdict: Allowed.

    
    
      
  • Order summary. 42 U rack, 750 mm wide and 1200 mm deep; equipment 3,600 lb against a static payload of 3,750 lb.
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3. Preloaded 48U rack: A 48U 750 x 1200 mm rack shipped preloaded with 3,400 lb of equipment and accessories

    
The agent's request. Please quote a TS IT Pro 48U rack, 750 mm wide and 1200 mm deep, with side panels, standard model, for 3,400 lb of equipment. The rack is shipped preloaded. With it: vertical cable duct 240 (48U), cable management wall 296 (48U), cable management fingers 273 (48U and 53U), roof mount cable manager 271 (750 mm), bolt-down bracket kit 294 (750 mm), PDU mount brackets 276. It is ready to send.

    
Verdict: Blocked.

    
    
      
  • Preloaded shipping needs the shiploadable rack. Shipping the rack preloaded with equipment needs the shiploadable TS IT Pro.
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4. Preloaded 48U rack: The agent resubmits after fixing the errors

    
The agent's request. Please quote a TS IT Pro 48U rack, 750 mm wide and 1200 mm deep, with side panels, shiploadable model, for 3,400 lb of equipment. The rack is shipped preloaded. With it: vertical cable duct 240 (48U), cable management wall 296 (48U), cable management fingers 273 (48U and 53U), roof mount cable manager 271 (750 mm), bolt-down bracket kit 294 (750 mm), PDU mount brackets 276. It is ready to send.

    
Verdict: Allowed.

    
    
      
  • Order summary. 48 U rack, 750 mm wide and 1200 mm deep; equipment 3,400 lb against a static payload of 3,750 lb.
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5. Two bayed racks: A 42U rack bayed to a 48U rack, with a foam baffle

    
The agent's request. Please quote a TS IT Pro 42U rack, 600 mm wide and 1070 mm deep, with side panels, standard model, for 2,200 lb of equipment. The rack is bayed to a 48U rack 1070 mm deep. With it: roof mount cable manager 270 (600 mm), bolt-down bracket kit 293 (600 mm), foam baffle 261 (42U, 600 mm). It is ready to send.

    
Verdict: Blocked.

    
    
      
  • Bayed racks must match in height and depth. The TS IT Pro can be bayed only to a TS IT Pro of identical height and depth; the neighbor is 48 U and 1070 mm deep.
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  • Foam baffles are for bayed racks without side panels. Foam baffles are for bayed racks without side panels.
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6. Two bayed racks: The agent resubmits after fixing the errors

    
The agent's request. Please quote a TS IT Pro 48U rack, 600 mm wide and 1070 mm deep, without side panels, standard model, for 2,200 lb of equipment. The rack is bayed to a 48U rack 1070 mm deep. With it: roof mount cable manager 270 (600 mm), bolt-down bracket kit 293 (600 mm), foam baffle 262 (48U, 600 mm). It is ready to send.

    
Verdict: Allowed.

    
    
      
  • Order summary. 48 U rack, 600 mm wide and 1070 mm deep; equipment 2,200 lb against a static payload of 3,750 lb.
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Narration transcript
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The text of the narrated walkthrough, step by step.

    
    
      
  1. Welcome to a demo of Predictika's Validator. An AI sales agent prepares an order for a TS IT Pro server rack: height, width, depth, and more. Before it goes out, the agent sends it to Predictika, which checks it against a declarative model of the public Rittal documents and returns a verdict and every reason.
    2. 
      
  2. I will start with the first request by the agent.
    3. 
      
  3. The agent says. Please quote a TS IT Pro 42U rack, 750 mm wide and 1200 mm deep, with side panels, standard model, for 3,900 lb of equipment. The rack is fitted with telescopic slides, rolled on its casters with the equipment installed. The rest of the request is on screen.
    4. 
      
  4. Before it goes out, the agent calls the validator.
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  5. Blocked, with three findings, all in one answer. The equipment weighs 3,900 lb; the static payload of this rack is 3,750 lb. The rack is rolled with its equipment installed, but the payload on the casters is 2,250 lb and the equipment weighs 3,900 lb. With telescopic slides the rack must be secured to the floor or bayed to another TS IT Pro before devices are extended.
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  6. The validator returned three blocking findings in one answer. A check that reads one field at a time would pass most of this; it shows only when the choices in the quote are checked against each other.
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  7. What this shows: for a payload limit that changes when the rack is rolled with equipment installed, a rules-based CPQ can do this only with workarounds.
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  8. Now the agent resubmits.
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  9. The corrected request. It changes the equipment weight to 3,600 lb. It sets the secured to floor to yes. It removes the rolled loaded.
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  10. It calls the validator again.
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  11. This time the validator clears it.
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  12. All three earlier findings are cleared.
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  13. Three problems caught in one call, fixed in one pass, and a clean quote. That is the value of Predictika's validator: catching mistakes before they reach the customer.
    14.