Predictika · Hearing aid orders

An AI sales agent's hearing aid order, checked before it goes out

An AI sales agent prepares an order for rechargeable hearing aids on behalf of a clinic: a model and technology level, the hearing loss, a receiver, a coupling, an ear impression, a telecoil, a color, a charger, accessories and a discount. Before it goes out, the agent sends it to Predictika, which checks it against a declarative model of hearing aid orders and returns a verdict, every reason and the price it computed.

Scope: Orders for one or two Signia rechargeable hearing aids: Pure Charge&Go MaX and IX models, Styletto IX, Silk Charge&Go IX and Motion Charge&Go IX, with receiver, coupling, telecoil, charger, accessories and discount (illustrative prices). See everything this validator covers

This validator models hearing aid orders, not just the scenarios shown below.

  • Platform, model and level — the MaX and Integrated Xperience platforms, nine models, technology levels 3, 5 and 7 and the levels some models do not come in.
  • Hearing loss, receiver and coupling — the range of hearing loss each model is for, the receiver strengths that suit each loss, the couplings each model takes, custom earmolds that need an ear impression, and the telecoil models.
  • Charger, accessories and discount — a charger on every order, a Dry&Clean charger that does not take the Motion models, color choices for the Silk model, a discount of up to 10 percent without approval, 10 to 25 percent sent to a sales manager, above 25 percent blocked, and two TV streamers or a single aid for severe loss that go to a person.

Any hearing aid order that touches these rules is in scope — not only the scenarios pictured here. Not covered: clinical fitting decisions, fitting software, other Signia models and taxes. Public versus modeled: the model, platform, charger and accessory names, the technology levels and the hearing-loss ranges of the Motion models come from Signia's public pages and retailer reviews, and the level base prices were set near retailer "from" prices; the receiver, coupling and color rules, every price adder and every approval threshold are modeled by Predictika, are illustrative and are not published by Signia or WS Audiology.

The AI sales agentBuilds the hearing aid order from the conversation and says it is ready.
Predictika validatorChecks every rule at once and returns the verdict, each finding, and the computed figures.

6 scenarios in 3 groups · each group runs from the agent’s first attempt to the outcome · click one to switch

What the agent proposes

The AI sales agent says

Illustrative agent statement. The validator receives the structured request below.

Proposing agent: AI sales agent (scripted)

Before sending, the agent must call Recorded run

Predictika validator


      

        
        
        
      

      
Waiting for the call.

      
    

  

  
  

    
Where rules-based CPQ gets it wrong
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Our assessment of what a typical rules-based CPQ (product rules, price rules and validation rules, as in Salesforce CPQ) does with the same cases. It is a judgment about effort and reliability, not a claim that nothing can be built.

    
What the validator caughtTypical rules-based CPQPredictika
Models that only take certain receivers, couplings and levelsOnly with care
Silk, Styletto, Pure and Motion each take their own receivers, couplings and levels, so the rules form a table that has to be kept in step with the catalog.		The model and every option are fields of one order and are checked together on every call.
A receiver and coupling that must suit the hearing lossOnly with care
The receiver strength depends on the loss and the model, and power receivers need a power sleeve or a custom earmold, so each rule has to look at three fields.		The loss, the receiver and the coupling are fields of one order and are checked together.
A custom earmold or telecoil that depends on other choicesOnly with care
A custom earmold needs an impression and the T IX model needs a telecoil, so each rule has to look at another field.		The coupling, the impression, the model and the telecoil are checked together.
Approvals alongside a discount that blocksOnly with workarounds
A discount above the limit must block while a smaller one, two TV streamers or one aid for severe loss only need a person, and these must not hide each other.		Blocks and approvals come back together; an approval-only order is not blocked.
Every problem returned in one answerOnly with workarounds
Rules tend to fire as the order is saved or a step is completed, so a rep often fixes one error and meets the next.		All findings come back together, whatever order the choices arrived in.

  

  

    
What this validator catches: findings from its test cases
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Every rule is checked on every call, in any order the choices arrive; one problem never hides another. Blocking findings stop the order; approval findings need a person to sign off; everything else is computed.

    
1Pure Charge&Go MaX is a MaX-platform model and the other models in this quote are Integrated Xperience (IX) models; the platform and model do not match.
2An order covers one or two hearing aids; the order has 3.
3Silk Charge&Go IX is a one-microphone instant-fit model modeled here at levels 3 and 5 only; level 7 was chosen.
4Motion Charge&Go SP IX is modeled at levels 5 and 7 only; level 3 was chosen.
5Pure and Styletto models are receiver-in-canal and need a receiver (S, M, P or HP); the order has none.
6Silk Charge&Go IX (in the ear) and Motion Charge&Go IX (behind the ear) have no separate RIC receiver; the order has one.
7Styletto IX slim-RIC takes the S and M receivers only; the order has a P or HP receiver.
8Styletto IX takes a vented or closed sleeve; the order has another coupling.
9Silk Charge&Go IX is for mild to moderate hearing loss; the order states a greater loss.
10Styletto IX is for mild to moderately severe hearing loss; the order states a greater loss.
11Motion Charge&Go M IX is for mild to moderately severe hearing loss; the order states a greater loss.
12Motion Charge&Go P IX is for mild to severe hearing loss; the order states profound loss.
13Motion Charge&Go SP IX is the super-power model for severe to profound loss; the order states a milder loss.
14Pure models need a P or HP receiver for severe loss and an HP receiver for profound loss; the receiver on the order is too weak.
15P and HP power receivers are fitted with a power sleeve or a custom earmold; the coupling on the order is a standard sleeve.
16Silk Charge&Go IX is an instant-fit model and uses the instant-fit dome; the order has another coupling.
17Motion behind-the-ear models take a standard tube or a custom earmold; the order has another coupling.
18The super-power Motion Charge&Go SP IX is fitted with a custom earmold; the order has another coupling.
19Pure models take a sleeve or a custom earmold; the order has an instant-fit dome or a standard tube.
20A custom earmold is made from an ear impression, and the order neither sends one nor uses one on file.
21A telecoil is not offered on this model; it is on the T IX and BCT IX Pure models and the larger Motion models.
22The Pure Charge&Go T IX is the telecoil model; the order does not ask for the telecoil.
23Silk Charge&Go IX is modeled in Beige, Dark Brown and Silver only; the order has another color.
24All models in this quote have built-in rechargeable batteries and need a charger; the order has none.
25The Pure Dry&Clean Charger takes the Pure, Styletto and Silk models; the order has a Motion behind-the-ear model.
26A discount of 15 percent is above 10 percent and needs sales manager approval.
27A discount of 26 percent is above the 25 percent limit.
28StreamLine TV and TV Sound do the same job; the customer should confirm both TV streamers.
29A single hearing aid for severe or profound loss is unusual; the clinician should confirm.

  

  

    
Scenarios and results
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The recorded result of the validator for each scenario on this page: the request the AI agent sent, the verdict, and every finding, in the order they appear above.

    
1. Silk order with many problems: A Silk Charge&Go IX order at level 7 with a receiver, profound hearing loss, a rose gold color and no charger

    
The agent's request. Please order two Silk Charge&Go IX at technology level 7 for profound hearing loss, with a P receiver, fitted with an instant-fit dome, in rose gold, with no charger. It is ready to send.

    
Verdict: Blocked.

    
    
      
  • Silk Charge&Go IX not offered at level 7. Silk Charge&Go IX is a one-microphone instant-fit model modeled here at levels 3 and 5 only; level 7 was chosen.
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  • Silk and Motion take no receiver. Silk Charge&Go IX (in the ear) and Motion Charge&Go IX (behind the ear) have no separate RIC receiver; the order has one.
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  • Silk covers mild to moderate loss. Silk Charge&Go IX is for mild to moderate hearing loss; the order states a greater loss.
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  • Silk offered in beige, brown and silver only. Silk Charge&Go IX is modeled in Beige, Dark Brown and Silver only; the order has another color.
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  • Rechargeable aids need a charger. All models in this quote have built-in rechargeable batteries and need a charger; the order has none.
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2. Silk order with many problems: The agent resubmits after fixing the errors

    
The agent's request. Please order two Motion Charge&Go SP IX at technology level 7 for profound hearing loss, fitted with a custom earmold (ear impression on file), in graphite, with the Multi-Charger. It is ready to send.

    
Verdict: Allowed.

    
3. Pure IX on the wrong platform: A Pure Charge&Go IX order on the MaX platform with a telecoil and a standard tube

    
The agent's request. Please order two Pure Charge&Go IX at technology level 5 for moderate hearing loss, with a M receiver, fitted with a standard tube, with a telecoil, in graphite, with the Pure Charger. It is ready to send.

    
Verdict: Blocked.

    
    
      
  • Model does not belong to the platform. Pure Charge&Go MaX is a MaX-platform model and the other models in this quote are Integrated Xperience (IX) models; the platform and model do not match.
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  • Pure models take a sleeve or custom earmold. Pure models take a sleeve or a custom earmold; the order has an instant-fit dome or a standard tube.
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  • Telecoil not on this model. A telecoil is not offered on this model; it is on the T IX and BCT IX Pure models and the larger Motion models.
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4. Pure IX on the wrong platform: The agent resubmits after fixing the errors

    
The agent's request. Please order two Pure Charge&Go T IX at technology level 5 for moderate hearing loss, with a M receiver, fitted with a vented sleeve, with a telecoil, in graphite, with the Pure Charger. It is ready to send.

    
Verdict: Allowed.

    
5. One aid for severe loss and the discount: An order for one aid for severe loss with two TV streamers and a large discount

    
The agent's request. Please order one Pure Charge&Go IX at technology level 5 for severe hearing loss, with a P receiver, fitted with a power sleeve, in graphite, with the Pure Charger and StreamLine TV and TV Sound, with a discount of 30 percent. It is ready to send.

    
Verdict: Blocked.

    
    
      
  • Discount above 25 percent. A discount of 30 percent is above the 25 percent limit.
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  • Two TV streamers on one order. StreamLine TV and TV Sound do the same job; the customer should confirm both TV streamers.
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  • One aid for severe or profound loss. A single hearing aid for severe or profound loss is unusual; the clinician should confirm.
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6. One aid for severe loss and the discount: The agent resubmits after fixing the errors

    
The agent's request. Please order one Pure Charge&Go IX at technology level 5 for severe hearing loss, with a P receiver, fitted with a power sleeve, in graphite, with the Pure Charger and StreamLine TV and TV Sound, with a discount of 15 percent. It is ready to send.

    
Verdict: Needs approval.

    
    
      
  • Two TV streamers on one order. StreamLine TV and TV Sound do the same job; the customer should confirm both TV streamers.
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  • Discount needs approval. A discount of 15 percent is above 10 percent and needs sales manager approval.
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  • One aid for severe or profound loss. A single hearing aid for severe or profound loss is unusual; the clinician should confirm.
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Narration transcript
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The text of the narrated walkthrough, step by step.

    
    
      
  1. Welcome to a demo of Predictika's Validator. An AI sales agent prepares an order for rechargeable hearing aids on behalf of a clinic: a model and technology level, the hearing loss, a receiver, and more. Before it goes out, the agent sends it to Predictika, which checks it against a declarative model of hearing aid orders and returns a verdict, every reason and the price it computed.
    2. 
      
  2. I will start with the first request by the agent.
    3. 
      
  3. The agent says. Please order two Silk Charge&Go IX at technology level 7 for profound hearing loss, with a P receiver, fitted with an instant-fit dome, in rose gold, with no charger. It is ready to send.
    4. 
      
  4. Before it goes out, the agent calls the validator.
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  5. Blocked, with five findings, all in one answer. Silk Charge&Go IX is a one-microphone instant-fit model modeled here at levels 3 and 5 only; level 7 was chosen. Silk Charge&Go IX (in the ear) and Motion Charge&Go IX (behind the ear) have no separate RIC receiver; the order has one. Silk Charge&Go IX is for mild to moderate hearing loss; the order states a greater loss. The other two are on screen.
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  6. The validator returned five blocking findings in one answer. A check that reads one field at a time would pass most of this; it shows only when the choices in the order are checked against each other.
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  7. What this shows: for models that only take certain receivers, couplings and levels, a rules-based CPQ is error-prone for this.
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  8. Now the agent resubmits.
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  9. The corrected request. It changes the model to Motion Charge&Go SP IX, the receiver to none, the coupling to custom earmold and the ear impression to on file. Two more changes are on screen.
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  10. It calls the validator again.
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  11. This time the validator clears it.
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  12. All five earlier findings are cleared.
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  13. Five problems caught in one call, fixed in one pass, and a clean order. That is the value of Predictika's validator: catching mistakes before they reach the customer. Now you can try the other scenarios yourself.
    14.