Predictika · Hearing aid orders for hearing care professionals

An AI sales agent's Starkey hearing aid order, checked before it goes out

An AI sales agent prepares an order for a Starkey Omega AI+ or G Series AI hearing aid with its technology level, style, color, receiver, coupling, charger and accessories. Before it goes out, the agent sends it to Predictika, which checks it against a declarative model of the public Starkey order form and returns a verdict and every reason.

Scope: Starkey Omega AI+ and G Series AI RIC and BTE hearing aid orders (one ear per order): technology, style, color, receiver, coupling, charger and accessories. See everything this validator covers

This validator models Starkey hearing aid orders placed on the RIC & BTE Order Form, not just the scenarios shown below.

  • Technology and style — Omega AI+ and G Series AI technology levels go with their own styles; G Series AI 241, 201 and 161 are for BTE styles only; some colors are not available for G Series AI.
  • Receiver and coupling — RIC styles need a receiver (L, M, P, and UP- or UP for custom cased receivers) and a coupling: earmold, custom cased receiver, stock mold or comfort bud, each with its own style, material, vent, size and impression rules.
  • Charger, accessories and extras — rechargeable styles take a StarLink charger; accessories come from the Omega AI+ or the G Series AI list; a second custom cased receiver is a fee item listed for approval; the optional audio processor earmold has its own material and color limits.

Any order that touches these rules is in scope — not only the scenarios pictured here. Not covered: prices (the order form has none, so this validator produces no price build-up or line-item quote), audiometric data, bimodal pairing with another device, left and right sides together, and options only available in Starkey Central.

The AI sales agentBuilds the hearing aid order from the conversation and says it is ready.
Predictika validatorChecks every rule at once and returns the verdict, each finding, and the computed figures.

7 scenarios in 3 groups · each group runs from the agent’s first attempt to the outcome · click one to switch

What the agent proposes

The AI sales agent says

Illustrative agent statement. The validator receives the structured request below.

Proposing agent: AI sales agent (scripted)

Before sending, the agent must call Recorded run

Predictika validator


      

        
        
        
      

      
Waiting for the call.

      
    

  

  
  

    
Where rules-based CPQ gets it wrong
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Our assessment of what a typical rules-based CPQ (product rules, price rules and validation rules, as in Salesforce CPQ) does with the same cases. It is a judgment about effort and reliability, not a claim that nothing can be built.

    
What the validator caughtTypical rules-based CPQPredictika
Options that exist only for one product familyOnly with care
Accessories and colors are listed per family on the form. Each is a product rule that must be kept in step with the model chosen on another line.		The technology level, color and accessories are in one request and are checked together.
Charger and receiver that depend on the styleOnly with care
Whether a charger or a receiver is needed depends on the style chosen elsewhere, so the rules reach across lines.		Every choice is in one request, so the conflict is found whatever order the choices arrive in.
Footnoted limits on materials, vents and colorsOnly with workarounds
Limits such as Solid Canal only in silicone or Tan only in Digital SLS cut across several fields and are easy to leave out of a rule set.		Each footnote is a rule checked on every call.
A fee item that a person confirmsOnly with workarounds
A fee item that is allowed but must be confirmed is not a hard stop; it usually becomes a blocking rule or is left out.		It is returned as an approval item, separate from the blocking findings.
Every problem returned in one answerOnly with workarounds
Rules tend to fire as the order is saved or a step is completed, so a rep often fixes one error and meets the next.		All findings come back together, whatever order the choices arrived in.

  

  

    
What this validator catches: findings from its test cases
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Every rule is checked on every call, in any order the choices arrive; one problem never hides another. Blocking findings stop the quote; approval findings need a person to sign off; everything else is computed.

    
1The Omega AI+ technology levels go with the Omega AI+ styles and the G Series AI technology levels with the G Series styles; the order mixes the two.
2G Series AI 241, 201 and 161 are marked on the order form for BTE styles only; the order has a RIC style.
3Chestnut, White and Tech Black are not available for G Series AI.
4A RIC style needs a receiver (L, M, P, UP- or UP); the order has none.
5The order form asks for a RIC receiver only on RIC styles; the order has a BTE style with a receiver.
6A RIC style needs a coupling (earmold, custom cased receiver, stock mold or comfort bud); the order has none.
7The RIC coupling options on the order form are for RIC styles; the order has a BTE style with a RIC coupling.
8The receiver length 6 is not available; lengths run from 1 to 5 (3 is the default).
9The UP- (65) and UP (70) receivers are listed only as custom cased receivers; the coupling on the order is not a custom cased receiver.
10The coupling chosen is missing its style, material or dome type.
11The RIC Solid Canal earmold is available only in silicone; the order asks for Digital SLS.
12The L (40 gain) RIC Hollow Canal and Helix earmolds are named for the L (40) receiver; the order has a different receiver.
13An earmold or a custom cased receiver needs a vent choice (an earmold has No Vent, a custom cased receiver has Manufacturer Selected Venting); the order has none.
14A custom cased receiver comes with Manufacturer Selected Venting, Pressure, Medium, Large or Extra Large vents only; the order asks for another vent.
15The order form offers vents with earmolds and custom cased receivers only; the order has a vent with a stock mold or comfort bud.
16The open and occluded comfort bud size 8 mm is not available; sizes are 4 mm (sleeve), 5, 6, 7, 9 and 11 mm.
17A power dome comes in 8 to 10, 10 to 12 or 12 to 14 mm; the order has no size range.
18An earmold or custom cased receiver is made from an impression, and the order neither sends one nor uses one on file.
19This style is rechargeable and the order form asks for a StarLink charger; the order has none.
20The charger step on the order form is for rechargeable styles only; this style uses a battery.
21The StarLink Remote Mic +, Mini Remote Mic, Table Microphone and TV Streamer are listed for G Series AI; the order is for Omega AI+.
22The StarLink Edge Remote Microphone, Edge Table Microphone and Edge TV Streamer are listed for Omega AI+; the order is for G Series AI.
23A second custom cased receiver can be added only to an order with a custom cased receiver.
24A second custom cased receiver is marked on the order form as a fee item; the customer should confirm it.
25The audio processor earmold is made from an impression, and the order neither sends one nor uses one on file.
26Hollow audio processor earmolds are available only in Digital SLS.
27Red and Blue are not available in Silicone Printed Tubing.
28The Tan color is available only in Digital SLS.

  

  

    
Scenarios and results
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The recorded result of the validator for each scenario on this page: the request the AI agent sent, the verdict, and every finding, in the order they appear above.

    
1. G Series AI comfort bud order: A G Series AI 201 order in Chestnut with an Edge TV Streamer

    
The agent's request. Please order the G Series AI 201 in the G Series AI RIC R style, color Chestnut, with the P (60) receiver at length 3, an open comfort bud, 7 mm, and the StarLink Standard Charger, adding the StarLink Edge TV Streamer. It is ready to send.

    
Verdict: Blocked.

    
    
      
  • G Series AI 241, 201 and 161 are for BTE styles only. G Series AI 241, 201 and 161 are marked on the order form for BTE styles only; the order has a RIC style.
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  • Color not available for G Series AI. Chestnut, White and Tech Black are not available for G Series AI.
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  • Accessory from the Omega AI+ list on a G Series AI order. The StarLink Edge Remote Microphone, Edge Table Microphone and Edge TV Streamer are listed for Omega AI+; the order is for G Series AI.
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2. G Series AI comfort bud order: The agent resubmits after fixing the errors

    
The agent's request. Please order the G Series AI 12 in the G Series AI RIC R style, color Graphite Gray, with the P (60) receiver at length 3, an open comfort bud, 7 mm, and the StarLink Standard Charger, adding the StarLink TV Streamer. It is ready to send.

    
Verdict: Allowed.

    
    
      
  • Order summary. RIC style with receiver length 3 of 5.
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3. Custom earmold order: An Omega AI+ 24 order with a RIC Solid Canal earmold and an Edge Remote Microphone

    
The agent's request. Please order the Omega AI+ 24 in the Omega AI+ RIC RT style, color Silver, with the P (60) receiver at length 3, a RIC Solid Canal earmold in Digital SLS, and the StarLink Premium Charger, adding the StarLink Edge Remote Microphone. It is ready to send.

    
Verdict: Blocked.

    
    
      
  • RIC Solid Canal only in silicone. The RIC Solid Canal earmold is available only in silicone; the order asks for Digital SLS.
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  • Earmold or custom cased receiver needs a vent choice. An earmold or a custom cased receiver needs a vent choice (an earmold has No Vent, a custom cased receiver has Manufacturer Selected Venting); the order has none.
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  • Custom coupling needs an impression. An earmold or custom cased receiver is made from an impression, and the order neither sends one nor uses one on file.
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4. Custom earmold order: The agent resubmits after fixing the errors

    
The agent's request. Please order the Omega AI+ 24 in the Omega AI+ RIC RT style, color Silver, with the P (60) receiver at length 3, a RIC Solid Canal earmold in silicone with a Large (3V) vent, and the StarLink Premium Charger, with the impression sent with the order, adding the StarLink Edge Remote Microphone. It is ready to send.

    
Verdict: Allowed.

    
    
      
  • Order summary. RIC style with receiver length 3 of 5.
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5. Custom cased receiver order: An Omega AI+ 16 mRIC R order with a custom cased receiver and a second receiver

    
The agent's request. Please order the Omega AI+ 16 in the Omega AI+ mRIC R style, color Beige, with the UP (70) receiver at length 3, a custom cased receiver (Half Shell) with an IROS vent, and the StarLink Premium Charger, using the impression on file, plus a second custom cased receiver. It is ready to send.

    
Verdict: Blocked.

    
    
      
  • Custom cased vent not available. A custom cased receiver comes with Manufacturer Selected Venting, Pressure, Medium, Large or Extra Large vents only; the order asks for another vent.
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  • Second custom cased receiver carries a fee. A second custom cased receiver is marked on the order form as a fee item; the customer should confirm it.
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6. Custom cased receiver order: The agent resubmits after fixing the errors

    
The agent's request. Please order the Omega AI+ 16 in the Omega AI+ mRIC R style, color Beige, with the UP (70) receiver at length 3, a custom cased receiver (Half Shell) with Manufacturer Selected Venting, and the StarLink Premium Charger, using the impression on file, plus a second custom cased receiver. It is ready to send.

    
Verdict: Needs approval.

    
    
      
  • Second custom cased receiver carries a fee. A second custom cased receiver is marked on the order form as a fee item; the customer should confirm it.
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  • Order summary. RIC style with receiver length 3 of 5.
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7. Custom cased receiver order: The agent resubmits after fixing the errors

    
The agent's request. Please order the Omega AI+ 16 in the Omega AI+ mRIC R style, color Beige, with the UP (70) receiver at length 3, a custom cased receiver (Half Shell) with Manufacturer Selected Venting, and the StarLink Premium Charger, using the impression on file. It is ready to send.

    
Verdict: Allowed.

    
    
      
  • Order summary. RIC style with receiver length 3 of 5.
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Narration transcript
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The text of the narrated walkthrough, step by step.

    
    
      
  1. Welcome to a demo of Predictika's Validator. An AI sales agent prepares an order for a Starkey Omega AI+ or G Series AI hearing aid with its technology level, style, color, receiver, coupling, charger and accessories. Before it goes out, the agent sends it to Predictika, which checks it against a declarative model of the public Starkey order form and returns a verdict and every reason.
    2. 
      
  2. I will start with the first request by the agent.
    3. 
      
  3. The agent says. Please order the G Series AI 201 in the G Series AI RIC R style, color Chestnut, with the P (60) receiver at length 3. It is ready to send. The rest of the request is on screen.
    4. 
      
  4. Before it goes out, the agent calls the validator.
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  5. Blocked, with three findings, all in one answer. G Series AI 241, 201 and 161 are marked on the order form for BTE styles only; the order has a RIC style. Chestnut, White and Tech Black are not available for G Series AI. The StarLink Edge Remote Microphone, Edge Table Microphone and Edge TV Streamer are listed for Omega AI+; the order is for G Series AI.
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  6. The validator returned three blocking findings in one answer. A check that reads one field at a time would pass most of this; it shows only when the choices in the quote are checked against each other.
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  7. What this shows: for options that exist only for one product family, a rules-based CPQ is error-prone for this.
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  8. Now the agent resubmits.
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  9. The corrected request. It changes the technology to G Series AI 12, the color to Graphite Gray and the accessories to StarLink TV Streamer.
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  10. It calls the validator again.
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  11. This time the validator clears it.
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  12. All three earlier findings are cleared.
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  13. Three problems caught in one call, fixed in one pass, and a clean quote. That is the value of Predictika's validator: catching mistakes before they reach the customer. Now you can try the other scenarios yourself.
    14.