Predictika · Commercial refrigeration orders

An AI sales agent's reach-in refrigerator and freezer order, checked before it goes out

An AI sales agent prepares an order for True T-Series HC reach-in refrigerators and freezers with the site's voltage, outlets and floor space and a set of factory options. Before it goes out, the agent sends it to Predictika, which checks it against a declarative model of the options and electrical data in True's public spec sheets and returns a verdict, every reason and the totals it computed.

Scope: True T-Series HC reach-in refrigerators and freezers (T-12-HC to T-72F-HC): model and temperature, supply voltage, dedicated outlets, width of the space, listed options, and the weight and electrical load stated in the order. See everything this validator covers

This validator models orders for nine True T-Series HC models (T-12-HC, T-19-HC, T-23-HC, T-23-2-HC, T-23F-HC, T-49-HC, T-49F-HC, T-72-HC and T-72F-HC), not just the scenarios shown below.

  • Model and temperature — refrigerator models hold product at 33 to 38 degrees F and freezer models at -10 degrees F, so the product temperature must match the model.
  • Electrical — the supply voltage the spec sheet lists for the model (115 volts, and 220 to 240 volts where listed), the dedicated outlet amps each model needs and the number of dedicated outlets.
  • Space — the width of the units side by side against the width of the space.
  • Options — legs, seismic legs and 2.5 inch castors, alternate door hinging, additional shelves, half-door and full-door bun tray racks and novelty baskets, each only where the spec sheet for that model lists it; bun racks in a freezer need a person to confirm that the airflow guards are removed.
  • Stated figures — the crated weight and the electrical load written in the order, compared with the totals computed from the spec sheets.

Any True T-Series HC order that touches these rules is in scope — not only the scenarios pictured here. Not covered: prices (True does not publish list prices, so this validator produces no price build-up or line-item quote), other True product lines, and custom or made-to-order units.

The AI sales agentBuilds the reach-in order from the conversation and says it is ready.
Predictika validatorChecks every rule at once and returns the verdict, each finding, and the computed figures.

7 scenarios in 3 groups · each group runs from the agent’s first attempt to the outcome · click one to switch

What the agent proposes

The AI sales agent says

Illustrative agent statement. The validator receives the structured request below.

Proposing agent: AI sales agent (scripted)

Before sending, the agent must call Recorded run

Predictika validator


      

        
        
        
      

      
Waiting for the call.

      
    

  

  
  

    
Where rules-based CPQ gets it wrong
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Our assessment of what a typical rules-based CPQ (product rules, price rules and validation rules, as in Salesforce CPQ) does with the same cases. It is a judgment about effort and reliability, not a claim that nothing can be built.

    
What the validator caughtTypical rules-based CPQPredictika
A freezer holding refrigerated product, or the reverseOnly with care
The model name decides the temperature range, so each model needs its own rule.		Model and product temperature are checked together on every call.
An option the spec sheet does not list for that modelOnly with workarounds
Options differ model by model, so allowed options become a table of many pairwise rules.		The options are looked up per model on every call, in any order the choices arrive.
Outlets, voltage and width across several unitsOnly with workarounds
Totals across a quantity need calculated fields, and rules tend to fire only as a step is completed.		Amps, outlets, voltage and side-by-side width are computed together and compared with the site.
Stated weight or load that does not match the spec sheetsOnly with workarounds
Comparing a typed figure with a computed total needs extra validation rules per figure.		The stated figures are fields of the order and are compared with the computed totals.
Every problem returned in one answerOnly with workarounds
A rep often fixes one error and meets the next.		All findings come back together, whatever order the choices arrived in.

  

  

    
What this validator catches: findings from its test cases
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Every rule is checked on every call, in any order the choices arrive; one problem never hides another. Blocking findings stop the quote; approval findings need a person to sign off; everything else is computed.

    
1This model needs a 20 amp dedicated outlet; the site outlets are 15 amp.
2The product must be held frozen, and this model is a refrigerator that holds 33 to 38 degrees F.
3The product must be held at refrigerator temperature, and this model is a freezer that holds -10 degrees F.
4The site supply is 220 to 240 volts, and the spec sheet for this model lists only 115 volts.
53 units each need a dedicated outlet; the site has 2.
6The 2 units are 108.2 inches wide side by side; the space is 100 inches wide.
7The chosen legs or castors are not listed among the options for this model.
8Alternate door hinging is not listed among the options for this model.
9Additional shelves are not listed among the options for this model.
10Half-door bun tray racks are not listed among the options for this model.
11Full-door bun tray racks are not listed among the options for this model.
12The spec sheet says the airflow guards need to be removed to fit bun tray racks in a freezer; a person should confirm that is acceptable.
13Novelty baskets are not listed among the options for this model.
14The quote states a crated weight of 500 pounds; the spec sheet weights add up to 540.
15The quote states an electrical load of 4.0 amps; the spec sheet amps add up to 44.

  

  

    
Scenarios and results
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The recorded result of the validator for each scenario on this page: the request the AI agent sent, the verdict, and every finding, in the order they appear above.

    
1. Refrigerator or freezer: Two T-49-HC refrigerators for frozen product with novelty baskets

    
The agent's request. Please quote 2 True T-49-HC freezers for frozen product, with 2 additional shelves and novelty baskets. The site has 2 dedicated 15 amp outlets at 115 volts and 114 inches of space for the units side by side. The quote states a crated weight of 900 pounds and an electrical load of 10.8 amps. It is ready to send.

    
Verdict: Blocked.

    
    
      
  • Frozen product in a refrigerator. The product must be held frozen, and this model is a refrigerator that holds 33 to 38 degrees F.
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  • Additional shelves not listed. Additional shelves are not listed among the options for this model.
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  • Novelty baskets not listed. Novelty baskets are not listed among the options for this model.
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2. Refrigerator or freezer: The agent resubmits after fixing the errors

    
The agent's request. Please quote 2 True T-49F-HC freezers for frozen product, with 2 additional shelves and novelty baskets. The site has 2 dedicated 15 amp outlets at 115 volts and 114 inches of space for the units side by side. The quote states a crated weight of 960 pounds and an electrical load of 12.0 amps. It is ready to send.

    
Verdict: Allowed.

    
    
      
  • Order summary. 2 units with 2 doors and 6 shelves each; 960 pounds crated weight in total; 12.0 amps in total; 108.2 inches of width in total.
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3. Freezers on the site power: Two T-72F-HC freezers on 15 amp outlets

    
The agent's request. Please quote 2 True T-72F-HC freezers for frozen product. The site has 2 dedicated 15 amp outlets at 115 volts and 160 inches of space for the units side by side. The quote states a crated weight of 1,250 pounds and an electrical load of 28.0 amps. It is ready to send.

    
Verdict: Blocked.

    
    
      
  • Outlet too small for the unit. This model needs a 20 amp dedicated outlet; the site outlets are 15 amp.
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  • Stated weight does not match. The quote states a crated weight of 1250 pounds; the spec sheet weights add up to 1300.
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4. Freezers on the site power: The agent resubmits after fixing the errors

    
The agent's request. Please quote 2 True T-72F-HC freezers for frozen product. The site has 2 dedicated 20 amp outlets at 115 volts and 160 inches of space for the units side by side. The quote states a crated weight of 1,300 pounds and an electrical load of 28.0 amps. It is ready to send.

    
Verdict: Allowed.

    
    
      
  • Order summary. 2 units with 3 doors and 9 shelves each; 1300 pounds crated weight in total; 28.0 amps in total; 156.2 inches of width in total.
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5. Three freezers with bun racks: Three T-72F-HC freezers with full-door bun racks

    
The agent's request. Please quote 3 True T-72F-HC freezers for frozen product, with full-door bun tray racks. The site has 2 dedicated 20 amp outlets at 115 volts and 200 inches of space for the units side by side. The quote states a crated weight of 1,950 pounds and an electrical load of 42.0 amps. It is ready to send.

    
Verdict: Blocked.

    
    
      
  • Not enough dedicated outlets. 3 units each need a dedicated outlet; the site has 2.
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  • Units wider than the space. The 3 units are 234.4 inches wide side by side; the space is 200 inches wide.
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  • Bun racks on a freezer need airflow guards removed. The spec sheet says the airflow guards need to be removed to fit bun tray racks in a freezer; a person should confirm that is acceptable.
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6. Three freezers with bun racks: The agent resubmits after fixing the errors

    
The agent's request. Please quote 3 True T-72F-HC freezers for frozen product, with full-door bun tray racks. The site has 3 dedicated 20 amp outlets at 115 volts and 240 inches of space for the units side by side. The quote states a crated weight of 1,950 pounds and an electrical load of 42.0 amps. It is ready to send.

    
Verdict: Needs approval.

    
    
      
  • Bun racks on a freezer need airflow guards removed. The spec sheet says the airflow guards need to be removed to fit bun tray racks in a freezer; a person should confirm that is acceptable.
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  • Order summary. 3 units with 3 doors and 9 shelves each; 1950 pounds crated weight in total; 42.0 amps in total; 234.4 inches of width in total.
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7. Three freezers with bun racks: The agent resubmits after fixing the errors

    
The agent's request. Please quote 3 True T-72F-HC freezers for frozen product, with novelty baskets. The site has 3 dedicated 20 amp outlets at 115 volts and 240 inches of space for the units side by side. The quote states a crated weight of 1,950 pounds and an electrical load of 42.0 amps. It is ready to send.

    
Verdict: Allowed.

    
    
      
  • Order summary. 3 units with 3 doors and 9 shelves each; 1950 pounds crated weight in total; 42.0 amps in total; 234.4 inches of width in total.
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Narration transcript
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The text of the narrated walkthrough, step by step.

    
    
      
  1. Welcome to a demo of Predictika's Validator. An AI sales agent prepares an order for True T-Series HC reach-in refrigerators and freezers with the site's voltage, outlets and floor space and a set of factory options. Before it goes out, the agent sends it to Predictika, which checks it against a declarative model of the options and electrical data in True's public spec sheets and returns a verdict, every reason and the totals it computed.
    2. 
      
  2. I will start with the first request by the agent.
    3. 
      
  3. The agent says. Please quote 2 True T-49-HC freezers for frozen product, with 2 additional shelves and novelty baskets. The site has 2 dedicated 15 amp outlets at 115 volts and 114 inches of space for the units side by side. The rest of the request is on screen. The quote states a crated weight of 900 pounds and an electrical load of 10.8 amps.
    4. 
      
  4. Before it goes out, the agent calls the validator.
    5. 
      
  5. Blocked, with three findings, all in one answer. The product must be held frozen, and this model is a refrigerator that holds 33 to 38 degrees F. Additional shelves are not listed among the options for this model. Novelty baskets are not listed among the options for this model.
    6. 
      
  6. The validator returned three blocking findings in one answer. A check that reads one field at a time would pass most of this; it shows only when the choices in the quote are checked against each other.
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  7. What this shows: for a freezer holding refrigerated product, or the reverse, a rules-based CPQ is error-prone for this.
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  8. Now the agent resubmits.
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  9. The corrected request. It changes the model to T-49F-HC, the stated crated weight as to 960 pounds and the stated electrical load as to 12.0 amps.
    10. 
      
  10. It calls the validator again.
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  11. This time the validator clears it.
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  12. All three earlier findings are cleared, and the validator's figure matches the quote.
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  13. Three problems caught in one call, fixed in one pass, and a clean quote. That is the value of Predictika's validator: catching mistakes before they reach the customer. Now you can try the other scenarios yourself.
    14.